Call 21112178851693281 2026-09-04 · Aditya Pandey · 2:22
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Interested | full conversation 21 turns, clean transcript (5% inaudible) | Hindi | 21 | supply_led (campaign_name:medium) |
Audio: noisy: The agent's voice is frequently muffled and breaks up, making some parts inaudible. The customer also points this out during the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.69
confidence high · +11/−1
from 12 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a price or availability hook, instead asking directly for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked zero discovery questions; the customer drove the conversation by asking for rates and products.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
Although a requirement for chequered plate was raised by the customer, the agent failed to capture any qualifying details like grade, width, or quantity.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
did well
Opener & permission
Hello, Noor Steels? ... Sir, hello. I am Aditya Pandey calling from JSW One.
Summary
The agent contacted a registered lead, Noor Steels. The agent skipped the hook and discovery, and the customer took control, asking for HR rates and then for 4mm/5mm chequered plate. The agent provided general market price trends but failed to qualify the requirement or pitch any USPs. The call ended prematurely due to poor audio quality, with a loose agreement to connect on WhatsApp.
Coaching
You must take control of the call by following the pitch structure; start with a hook to build interest, then use discovery questions to understand the customer's needs before discussing products.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Hello, Noor Steels? ... Sir, hello. I am Aditya Pandey calling from JSW One. Agent greeted, used the customer's company name, and identified himself and JSW One, and the customer immediately invited him to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not lead with a price or availability hook, instead asking directly for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked zero discovery questions; the customer drove the conversation by asking for rates and products. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
Agent did not pitch any JSW One USPs; the price discussion was general market commentary, not a specific value proposition. |
| SL5 Qualify | 2 | fail | – | 0.0 | Do you have 4mm 5mm in checker plate, sir? Although a requirement for chequered plate was raised by the customer, the agent failed to capture any qualifying details like grade, width, or quantity. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay. I'll share my WhatsApp number with you. You tell me yours on that. The call ended with a vague agreement to connect on WhatsApp, which is not a committed next step like a quote or a scheduled callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.404 | 40.6s | 59.9s | 41.5s | 15.3s | 313.3 | 0 | 10 | 11 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello.
हॅलो.
agent
1.6s
Hello, Noor Steels?
customer
3.6s
Who is speaking, sir?
कौन बात कर रहे हो सर?
agent
4.9s
Sir, hello. I am Aditya Pandey calling from JSW One.
सर नमस्ते, मैं आदित्य पांडे बात कर रहा था जे एस डब्ल्यू वन से।
customer
8.1s
Yes, sir.
बोलिए सर।
agent
8.8s
Sir, actually, you were registered on our platform. I guess you must have also spoken to one of my colleagues, Dhruvan Sharma.
सर एक्चुअली मैं, आप हमारे प्लेटफार्म पर रजिस्टर्ड थे। आई गेस आपने मेरे एक कलीग से भी बात की होगी, ध्रुवन शर्मा।
customer
13.5s
Yes, yes.
हां हां।
agent
14.5s
Sir, his requirement has perhaps not been solved within twenty-four to forty-eight hours.
सर उसकी रिक्वायरमेंट शायद विथिन ट्वेंटी फोर टू फोर्टी एट आवर्स में सॉल्व नहीं हुआ है।
customer
17.9s
Your voice is breaking, sir. What are you saying?
आपका आवाज ब्रेक हो रहा है सर। क्या बोल रहे हैं?
agent
20.0s
Sir, I was saying that in HR, do you have any requirement for this one?
सर मैं बोल रहा था कि एचआर में आपका यह वन कुछ रिक्वायरमेंट है कुछ?
customer
22.8s
In HR, I don't have a requirement ready right now, sir. Uh, what is the rate and all, sir, say for the basic minimum for HR?
एचआर में रिक्वायरमेंट तो अभी रेडी में तो नहीं है सर। अभी अह रेट वगेरा क्या है सर समझो बेसिक मिनिमम का एचआर का?
agent
28.0s
Sir, for basic, right now, sir, see, the price is increasing every day. Meaning, from 250 to 250-500 rupees is increasing every day. Right now, I can tell you today's rate, like for example, the market rate is 62. There's a chance it will increase further on this. You already know that in the market, a very big this has happened, increase. I can tell you that last two, uh, two weeks ago it was 58, today it has increased by 4 rupees in the market rate.
सर बेसिक अभी तो सर देखिए हर दिन प्राइस इंक्रीज हो रहा है। मतलब ढाई सौ से ढाई सौ पांच सौ रुपया तो हर दिन बढ़ रहा है। अभी मैं आपको आज रेट बता देता हूं जैसे फॉर एग्जांपल, सिक्सटी टू का मार्केट रेट चल रहा है। अभी इसपे और बढ़ने का चांस है। आपको तो पता ही है अभी की मार्केट में बहुत बड़ा यह हो गया है, इंक्रीज। मैं आपको यह बोल सकता हूं कि लास्ट टू अह टू वीक्स अगो तो फिफ्टी एट था, आज चार रुपया इंक्रीज हो गया आज मार्केट रेट में।
customer
43.5s
Correct.
बराबर।
agent
44.0s
Now it's expected that another 3 rupees will increase by month-end. And it's possible that by Diwali it might increase by 10 rupees. Those are the expectations.
अभी और एक एक्सपेक्टेड है कि और तीन रुपया मंथ एंड तक होगा। और हो सकता है दिवाली तक तो दस रुपया बढ़े। एक्सपेक्टेशंस तो वही है।
customer
48.5s
Okay. Do you have 4mm 5mm in checker plate, sir?
अच्छा। चार एमएम पांच एमएम चेकर प्लेट में है क्या सर?
agent
51.5s
Sir, I will have it. Checker plate, right?
सर रहेगा मेरे पास। चेकर प्लेट ना आपको?
customer
53.0s
Yes. So will this be the punch type or the original one, sir?
हां। तो यह पंच वाला रहेगा या ओरिजिनल रहेगा सर?
agent
56.0s
That [inaudible] what is punch, what is original?
वो [inaudible] उसे पंच क्या ओरिजिनल?
customer
58.5s
I'll just WhatsApp you, sir. Your voice is breaking. I'll just WhatsApp you.
मैं आपको WhatsApp ही करता हूं सर। आपका आवाज ब्रेक हो रहा है। मैं आपको WhatsApp ही करता हूं।
agent
102.0s
Okay. I'll share my WhatsApp number with you. You tell me yours on that. Yes.
ओके। मैं मैं आपको अपना WhatsApp नंबर शेयर करता हूं। उसपे आप मुझे अपना बताइए। हां।
customer
105.5s
Okay, okay.
ठीक है, ठीक है।