Call 21112178851657761 2026-09-04 · Ronak Mehta · 1:23
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 14 turns, clean transcript (0% inaudible) | Hindi | 14 | supply_led (campaign_name:medium) |
Audio: clear: Some minor background noise and crosstalk is present but does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.38
confidence high · +1/−8
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent failed to ask for permission to speak before jumping into the reason for the call.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
No hook was delivered; the agent went directly from introduction to a question.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
Agent only asked about monthly tonnage, missing all other discovery questions.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
objection
The customer raised 3 objections
you did not answer:
incumbent_supplier price send_price_will_think
Brother, it's very late at your end. I am ordering material from Bada ji.
because at your end, you know, the rate and all doesn't work out
okay, I will let you know.
Summary
The agent contacted a previous lead who requires 100-150 MT monthly. The customer immediately raised strong objections based on past experience with JSW's slow response times and uncompetitive pricing, stating they now use other suppliers. The agent quoted a price for HR 16mm but failed to counter the objections, and the call ended with the customer giving a non-committal 'I will let you know'.
Coaching
When a customer tells you exactly why they don't buy from us ('you're too slow,' 'your rates don't work'), you must address that objection directly instead of just acknowledging it and moving on.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Hello, I am Prathamesh, Aditya ji, hello, Prathamesh speaking from JSW One. Any material procurement for HR steel or The agent failed to ask for permission to speak before jumping into the reason for the call. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
No hook was delivered; the agent went directly from introduction to a question. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | How much is your plan usually every month? Agent only asked about monthly tonnage, missing all other discovery questions. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched; the agent only reacted to customer questions with basic information. |
| SL5 Qualify | 2 | fail | – | 0.0 | If you have a requirement now, let me know... Agent asked if there was a requirement but failed to capture any details (qty, width, etc.) when the customer specified a product. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended with the customer in control ('I will let you know'), with no next step committed by the agent. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | mishandled | Brother, it's very late at your end. I am ordering material from Bada ji. |
I see. If you have a requirement now, let me know, I will get it sent by Monday. |
| price | mishandled | because at your end, you know, the rate and all doesn't work out |
I see. |
| send_price_will_think | mishandled | okay, I will let you know. |
no response |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.501 | 17.5s | 17.4s | 48.1s | 4.7s | 288.0 | 0 | 6 | 8 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
4.6s
Hello.
हॅलो.
agent
5.5s
Hello, I am Prathamesh, Aditya ji, hello, Prathamesh speaking from JSW One. Any material procurement for HR steel or
हॅलो, मैं प्रथमेश आदित्य जी, हॅलो, प्रथमेश बात कर रहा हूं मैं JSW One से। कुछ भी मटेरियल प्रोक्योरमेंट का अभी HR स्टील या
customer
10.2s
It will be there this month, I will let you know.
होगा ये महीने का, बता दूंगा आपको।
agent
12.4s
How much is your plan usually every month?
कितना प्लान होता है आपका वैसे हर महीने का?
customer
14.9s
Every month around 100, 150 tonnes.
हर महीने करीब सौ, डेढ़ सौ टन।
customer
17.0s
Hello?
हॅलो?
agent
17.8s
Okay. Because I was seeing that you had made three or four inquiries with us before as well, but nothing could be settled for you.
ओके। क्योंकि मैं देख रहा था तीन चार इंक्वायरीज हमारे साथ में आपने करी थी पहले भी, पर कुछ बैठ नहीं पाया था आपका।
customer
21.6s
Brother, it's very late at your end. I am ordering material from Bada ji.
भाई साहब, आपके यहां पे बहुत लेट रहता है। बड़ा जी से माल मंगा रहा हूं मैं।
agent
25.3s
Okay.
ओके।
customer
26.5s
Either I order from there, then from Gorakhpur, from Ghaziabad, from Jaipur, because at your end, you know, the rate and all doesn't work out, you reply in two days, by then it becomes a problem.
या तो मैं वहां से मंगा लेता हूं फिर गोरखपुर से, गाजियाबाद से, जयपुर से, क्योंकि आपके यहां पे है ना, बैठ नहीं पाता रेट-वेट का भी नहीं बैठ पाता, दो-दो दिन में जवाब देते हैं, जब तक वो दिक्कत हो जाती है।
agent
32.8s
I see. If you have a requirement now, let me know, I will get it sent by Monday. The market is closed today anyway.
अच्छा। अगर अभी है तो बता दो, मैं मंडे तक आपको भेज- भिजवा देता हूं। आज तो मार्केट बंद ही है वैसे भी।
customer
38.0s
What is the rate for HR 16 mm today?
HR 16 mm का क्या रेट है आज?
agent
40.7s
In HR, the rate is 61,400.
HR में 61,400 चल रहा है रेट।
customer
43.4s
61... okay, I will let you know.
61... ठीक है, बताऊंगा मैं।