Call 21112178851615441 2026-09-04 · Rohit Mishra · 0:41
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | supply_led (campaign_name:medium) |
Audio: clear: Some background chatter is present, especially on the customer's side, but it does not impede transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not provide a hook; instead, he went straight to a qualifying question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the call was cut short by the customer.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No USPs were pitched as no discovery was done.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
did well
Opener & permission
Uh Rohit, Rohit speaking, Rohit Mishra from the JSW One platform.
Qualify
Is there any requirement right now?
Summary
The agent introduced himself and the company. The customer immediately stated he was busy and requested a callback in ten to fifteen minutes. The agent agreed and the call ended before any discovery or pitching could take place.
Coaching
When the customer gives you time, always lead with the hook (a price or availability benefit) before asking if they have a requirement.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Uh Rohit, Rohit speaking, Rohit Mishra from the JSW One platform. Agent introduced himself and the company, and used the customer's name, but did not ask for permission before the customer requested a callback. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a hook; instead, he went straight to a qualifying question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the call was cut short by the customer. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was done. |
| SL5 Qualify | 2 | pass | – | 2.0 | Is there any requirement right now? Agent attempted to qualify by asking for a current requirement before the customer deferred the call. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay, no problem. Agent did not proactively set a next step; he only passively agreed to the customer's request for a callback without confirming a specific time. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.558 | 6.7s | 5.3s | 29.0s | 2.9s | 232.8 | 0 | 5 | 6 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.9s
Hello.
unknown
2.8s
You will have to say it, right?
ਤੁਹਾਨੂੰ ਕਹਿਣਾ ਪਊਗਾ ਨਾ।
customer
3.9s
Hello.
agent
4.8s
Hello.
customer
5.4s
Yes.
हाँजी।
agent
6.1s
Is this Amrish ji speaking?
अमरीश जी बात कर रहे हैं?
customer
7.4s
Yes.
हाँजी।
agent
8.0s
Uh Rohit, Rohit speaking, Rohit Mishra from the JSW One platform.
अह रोहित, रोहित बात कर रहा हूँ, रोहित मिश्रा फ्रॉम JSW One प्लेटफॉर्म से।
customer
11.2s
Yes sir.
हाँजी सर।
agent
12.1s
Is there any requirement right now?
कुछ अभी रिक्वायरमेंट है क्या?
customer
13.7s
Sir, right now, can you call me back in ten-fifteen minutes? I was sitting somewhere right now.
अभी सर मैं दस पंद्रह मिनट में आप मेरेको करेंगे बैक कॉल? अभी मैं बैठा था कहीं।
agent
17.0s
Okay, no problem.
ठीक है ना, आराम से।