Call 21112178851589531 2026-09-04 · Rohit Mishra · 0:53
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 10 turns, clean transcript (0% inaudible) | Hindi | 10 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background noise on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.43
confidence high · +8/−0
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The call was cut short by the customer before the agent could deliver a hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent did not get an opportunity to ask any discovery questions.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
The agent did not get to the qualification stage of the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
You can just send me a WhatsApp, I'll have a look.
did well
Opener & permission
रोहित मिश्रा बात कर रहा हूं JSW One से फ्रॉम मुंबई।
Summary
The agent introduced himself and JSW One, but the customer immediately stated they were out of the office and unavailable to talk. The customer requested a WhatsApp message with information. The agent agreed and ended the call without any discovery or pitching.
Coaching
When a customer is unavailable and asks for a message, try to secure a specific callback time by asking 'When would be a better time for a quick call?' before agreeing to send a WhatsApp.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | रोहित मिश्रा बात कर रहा हूं JSW One से फ्रॉम मुंबई। The agent introduced himself and the company, and confirmed the customer's company name, but the customer pre-empted the permission question by stating they were unavailable. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call was cut short by the customer before the agent could deliver a hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent did not get an opportunity to ask any discovery questions. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was done, so no pitch was delivered. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The agent did not get to the qualification stage of the call. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Sure, okay sir. Thank you. The agent agreed to the customer's request to send a WhatsApp, which is not a specific, committed next step like a quote or a scheduled callback. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | You can just send me a WhatsApp, I'll have a look. |
Sure, okay sir. Thank you. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.526 | 6.1s | 5.5s | 41.4s | 2.2s | 226.2 | 0 | 5 | 5 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello.
agent
1.2s
Hello.
customer
1.8s
Hello.
agent
2.2s
Are you speaking from Kalpana International?
कल्पना इंटरनॅशनल से बात कर रहे हैं?
customer
3.6s
Yes.
हां जी।
agent
4.5s
This is Rohit Mishra speaking from JSW One from Mumbai.
रोहित मिश्रा बात कर रहा हूं JSW One से फ्रॉम मुंबई।
customer
7.2s
Sir, I am not in the office today.
मैं साहब ज़रा आज ऑफिस में नहीं हूं।
agent
9.1s
Okay.
अच्छा।
customer
9.4s
You can just send me a WhatsApp, I'll have a look.
आप you can just send me a WhatsApp ना, I'll have a look.
agent
11.9s
Sure, okay sir. Thank you.