21112178851568361 · Call

Call 21112178851568361 2026-09-04 · Rohit Mishra · 1:41

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	General Enquiry	full conversation 24 turns, clean transcript (4% inaudible)	Hindi	24	supply_led (campaign_name:medium)

Audio: noisy: Significant background noise (call center environment) on the agent's side, but the main conversation is mostly clear.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

1.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

2 /4 flags

segment: trader material: Stainless Steel 304

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.20

confidence high · +1/−0 from 2 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission The agent identified himself and JSW One, but failed to ask for permission to speak.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) The agent did not deliver a supply or price hook, instead moving directly to discovery questions.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) The agent only asked about business type and current sourcing, missing 4 of the 6 required discovery questions.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

did well

Closure with next step

AGENT: I'll send you a 'hi' on WhatsApp. Just share your requirement once, I'll send you the quote.

Summary

The customer, a trader, requested a price for 304-grade stainless steel sheets, a product likely outside the agent's core catalogue. The agent performed minimal discovery and, without confirming product availability, agreed to send a quote via WhatsApp. The call ended with this agreed next step.

Coaching

You missed the hook entirely and went straight to discovery. For a supply-led pitch, you must open with a strong price or availability signal to capture interest before asking questions.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	fail	–	0.0	AGENT: Uh, yes, this is Rohit Mishra speaking from the JSW One platform. The agent identified himself and JSW One, but failed to ask for permission to speak.
SL2 Hook (supply/price signal)	2	fail	–	0.0	The agent did not deliver a supply or price hook, instead moving directly to discovery questions.
SL3 Discovery (6 Qs)	2	fail	2	0.0	AGENT: is your Ludhiana Metals a trading firm or are you doing some manufacturing? ... where do you buy from? The agent only asked about business type and current sourcing, missing 4 of the 6 required discovery questions.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	The agent did not pitch any USPs, even after the customer gave a clear price trigger ("wherever we get it cheaper").
SL5 Qualify	2	fail	–	0.0	CUSTOMER: Tell me, give me the prices. How is the 304 number four finish sheet? All packets, from 1.8 to 2 mm. The agent did not capture the full requirement (missing width, quantity, location) and did not confirm stock availability for the requested material.
SL6 Closure with next step	1	pass	–	1.0	AGENT: I'll send you a 'hi' on WhatsApp. Just share your requirement once, I'll send you the quote. The agent established a clear, committed next step of sending a quote, which the customer agreed to.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.587	22.9s	16.1s	62.0s	4.5s	225.3	0	11	11	7

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

unknown

0.0s

Hi, if you record your name, we will... I'll see if this person is available.

unknown

4.2s

[inaudible]

customer

13.5s

Hello?

agent

14.2s

Hello?

customer

14.6s

Uh, are you speaking from Ludhiana Metals?

अह, लुधियाना मेटल से बात कर रहे हैं?

agent

15.9s

Speak.

बोलो।

agent

16.3s

Uh, yes, this is Rohit Mishra speaking from the JSW One platform.

अह जी रोहित मिश्रा बात कर रहा हूं from JSW One प्लेटफॉर्म से।

customer

19.5s

Yes, tell me, Mr. Rohit.

हांजी बताइए जी रोहित जी।

agent

20.6s

Uh, may I know your good name?

अह आपका शुभ नाम जान सकता हूं?

customer

22.2s

Sameer Bhalla.

समीर भल्ला।

agent

23.0s

Mr. Sameer, uh, is your Ludhiana Metals a trading firm or are you doing some manufacturing?

समीर जी, अह आपका अभी ये लुधियाना मेटल्स ट्रेडिंग का फर्म है या फिर कुछ मैन्युफैक्चरिंग कर रहे हैं?

customer

27.5s

It's a trading firm, ours.

ट्रेडिंग का फर्म है जी हमारा।

agent

28.8s

Okay okay. Do you have any uh requirement right now?

ओके ओके। अभी कुछ है अह रिक्वायरमेंट?

customer

31.5s

Requirements come up daily, brother.

रिक्वायरमेंट तो रोज़ ही निकलती है भैया।

agent

32.8s

Okay, where do you buy from? Do you buy from outside?

अच्छा, कहां से लेते हैं आप? बाहर से लेते हैं?

customer

35.5s

Sir, we just buy from wherever we get it cheaper.

सर, हम तो मतलब जहां से सस्ता मिलता है वहां से लेते हैं।

customer

39.5s

We have to buy the item by paying money, sir. We buy from wherever we get it cheaper.

पैसा देके चीज़ लेनी है सर। जहां से सस्ती मिलेगी वहां से लेते हैं।

agent

42.0s

Okay.

ओके।

customer

42.8s

Hmm.

हम्म।

agent

43.0s

Okay, do you have anything right now, tell me?

ठीक है, अभी कुछ है बताइए?

customer

44.8s

Tell me, give me the prices. How is the 304 number four finish sheet? All packets, from 1.8 to 2 mm.

बताओ, प्राइसेस दो। 304 नंबर फोर फिनिश की शीट कैसी है? सारे पैकेट, 1.8 से लेके 2 mm तक।

agent

48.8s

I'll send you a 'hi' on WhatsApp. Just share your requirement once, I'll send you the quote.

मैं आपको WhatsApp पे हाय भेजता हूं। एक बार अपनी रिक्वायरमेंट शेयर करो, मैं मैं कोट भेजता हूं आपको।

customer

53.2s

Okay.

ठीक है जी।

agent

53.8s

Yes.

हां।