Call 21112178851566721 2026-09-04 · Aditya Pandey · 0:55
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Not_Answered | full conversation 13 turns, clean transcript (0% inaudible) | Marathi | 13 | supply_led (campaign_name:medium) |
Audio: clear: There is some background chatter on the agent's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 2 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and the company but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price hook, instead immediately asking about requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call was deflected before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Was there any requirement in HR for this month?
Summary
The agent contacted a person who had previously registered. The contact stated they were in the accounts department and directed the agent to the purchase head. The call ended with the customer promising to provide the purchase head's number, but it was not exchanged during the call.
Coaching
When the customer directs you to a different contact, your goal is to get that person's name and number during the call to secure a concrete next step.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent identified himself and the company but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not lead with a supply or price hook, instead immediately asking about requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call was deflected before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was done, and no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Was there any requirement in HR for this month? The agent successfully attempted to qualify by asking for a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay, I'll give it. The agent did not secure the contact number on the call, ending with a vague promise from the customer instead of a committed next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.589 | 12.3s | 8.6s | 34.1s | 5.0s | 263.4 | 0 | 6 | 7 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
4.9s
Hello.
हॅलो.
agent
5.7s
Hello Dhanashree Enterprises?
हॅलो धनश्री एंटरप्राइजेस?
customer
7.1s
Yes, speak.
हा बोला ना.
agent
8.1s
Yes, hello, I am Aditya Pandey speaking.
हा नमस्कार, मी आदित्य पांडे बोलतोय.
customer
10.1s
Yes, speak.
हा बोला ना.
agent
10.9s
Sir, last month you had registered on our platform, I had called regarding that. Was there any requirement in HR for this month?
साहेब, लास्ट मंथ तुम्ही आमच्या प्लॅटफॉर्मवर रजिस्टर होता त्यासंदर्भात कॉल केला होता. काही HR मध्ये रिक्वायरमेंट होती का या मंथसाठी?
customer
16.3s
For what?
कशासाठी?
agent
17.2s
Was there any requirement in HR plate?
HR प्लेट मध्ये काही रिक्वायरमेंट होती का?
customer
19.0s
No, I had sent you the number of our purchase head.
नाही, तुम्हाला नंबर पाठवला होता आमच्या परचेस हेडचा.
agent
21.9s
Hmm hmm.
हं हं.
customer
22.4s
You speak with them only. Because we handle accounts, I am in accounts.
त्यांच्याशीच बोलून घ्या तुम्ही कारण ते आम्ही अकाउंट सांभाळतो, अकाउंटला असतो मी.
agent
26.2s
Okay okay. Can you give his number, I'll speak with him once.
ओके ओके. त्यांचा नंबर देऊ शकता का एकदा मी बोलून घेतो.
customer
28.9s
Okay, I'll give it.
ठीक आहे देतो मी.