Call 21112178851538671 2026-09-04 · Aditya Pandey · 1:11
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | — | full conversation 17 turns, clean transcript (0% inaudible) | Hindi | 17 | supply_led (campaign_name:medium) |
Audio: clear: Some background call center noise is present but doesn't hinder transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
spec_not_available
Customer required HR 1500x1800, which was not available.
4 · Sentiment
the CUSTOMER
-0.20
confidence high · +0/−0
from 1 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak or if it was a good time.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent asked no discovery questions about the customer's business, volume, or applications.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 77% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
Summary
The agent contacted a lead from 'Jubilee Steel and Timber'. The customer stated they had a requirement for HR 1500x1800 but had already been informed by another JSW rep that this size was not available. The agent confirmed the stock-out and ended the call with a vague promise to follow up if it becomes available, without attempting any further discovery.
Coaching
When a customer says their initial requirement is unavailable, you must still attempt discovery to understand their business and uncover other potential needs we can serve.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission to speak or if it was a good time. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent asked no discovery questions about the customer's business, volume, or applications. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted to determine relevance. |
| SL5 Qualify | 2 | fail | – | 0.0 | सर एक्चुअली मैं वही जानना चाहता था सर आपका कुछ रिक्वायरमेंट है सर HR में? The agent asked for a requirement but failed to capture any details like grade, thickness, or quantity when the customer mentioned a size. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | अगर मेरे पास रहा तो मैं बता दूंगा आपको। The agent gave a vague, non-committal closing statement instead of a specific next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.771 heavy | 17.5s | 5.2s | 48.3s | 2.7s | 315.4 | 0 | 9 | 8 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.7s
Hello
हॅलो
agent
2.1s
Hello sir
हॅलो सर
customer
3.0s
Yes
हां
agent
3.8s
Uh hello, I am Aditya Pandey speaking from JSW One.
अ नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW One से।
customer
6.5s
Yes
हां
agent
7.2s
Sir, actually you had registered on the platform, I called you regarding that.
सर एक्चुअली आपने प्लॅटफॉर्म रजिस्टर किया था उसी के रिगार्डिंग कॉल किया था आपको।
customer
9.7s
Yes
हां
agent
10.2s
You are speaking from Jubilee Steel and Timber, right?
Jubilee Steel and Timber से बात कर रहे ना?
customer
12.2s
Yes
हो
agent
12.9s
Sir, actually I wanted to know that, sir, do you have any requirement, sir, in HR?
सर एक्चुअली मैं वही जानना चाहता था सर आपका कुछ रिक्वायरमेंट है सर HR में?
customer
15.8s
There was a requirement for 1500 by 1800.
पंधरासो का अठरासो का रिक्वायरमेंट था।
agent
18.5s
Okay. Did you have a conversation with one of our representatives named Abdul Ansari?
अच्छा। आपकी ये बात हुई थी क्या अब्दुल अंसारी करके हमारे एक रिप्रेझेंटेटिव थे उनसे?
customer
21.2s
Yes, but that size is not available with them right now.
हां पर वो साइज अभी उनके पास अवेलेबल नहीं है।
agent
23.4s
You needed this very size, right, but 1800 by, I mean 1500 by 1800?
आपको यही साइज चाहिए था ना लेकिन अठरासो बाय मतलब पंधरासो बाय अठरासो?
customer
26.1s
Yes.
हां।
agent
27.1s
Okay sir, no problem. If I have it, I will let you know.
ठीक है सर कोई नहीं। अगर मेरे पास रहा तो मैं बता दूंगा आपको।
agent
30.0s
Okay.
ठीक है।