Call 21112178851525921 2026-09-04 · Rohit Mishra · 1:02
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 16 turns, clean transcript (0% inaudible) | Hindi | 16 | supply_led (campaign_name:medium) |
Audio: clear: There is significant background noise (office chatter) on the agent's side, but the main speakers are audible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
did not ask if it was a good time to talk, jumping directly to the requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
did not lead with a supply or price hook, but instead asked directly for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
no discovery questions were asked as the customer immediately stated their requirement was finalized.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
incumbent_supplier
But sir, that has been finalized now.
Summary
The agent contacted a lead at Texsys Hawa. The customer immediately stated that their requirement was already finalized and they had been speaking with another JSW rep. The agent accepted this and ended the call without attempting to discover future needs or setting a concrete next step.
Coaching
When a customer says their current requirement is finalized, pivot to discovering their next need and schedule a specific follow-up call instead of ending the conversation.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Uh, hello, this is Rohit speaking, Rohit Mishra from the JSW One platform. I saw your company, Texsys Hawa. Did you have any requirement right now? did not ask if it was a good time to talk, jumping directly to the requirement. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Did you have any requirement right now? did not lead with a supply or price hook, but instead asked directly for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
no discovery questions were asked as the customer immediately stated their requirement was finalized. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
no discovery was conducted, and no USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
did not attempt to qualify for a future requirement after the customer stated the current one was finalized. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Alright, no problem. Let me know if there's anything. this is a passive closing, not an explicit, committed next step like a scheduled callback. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | mishandled | But sir, that has been finalized now. |
Oh, okay, okay, okay. Alright. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.635 | 12.7s | 7.3s | 42.0s | 3.5s | 250.4 | 0 | 9 | 7 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello?
हॅलो?
agent
1.0s
Hello?
हॅलो?
customer
1.8s
Yes?
हां जी?
agent
2.6s
Uh, hello, this is Rohit speaking, Rohit Mishra from the JSW One platform.
अह जी नमस्ते, रोहित बात कर रहा हूं, रोहित मिश्रा फ्रॉम JSW One प्लॅटफॉर्म।
customer
5.8s
Yes sir, tell me.
हां जी सर, बताइए।
agent
7.0s
I saw your company, Texsys Hawa. Did you have any requirement right now?
आपकी कंपनी दिखी मुझे Texsys Hawa करके। अभी कुछ requirement थी आपका?
customer
10.8s
But sir, that has been finalized now.
लेकिन सर वो फाइनल हो गई है अभी।
agent
13.2s
Oh, okay, okay, okay. Alright.
ओह, ओके, ओके, ओके। ठीक है।
customer
15.3s
Yes, we were talking to Tejal.
हां जी, वो तेजल से बात चल रही थी हमारी।
agent
17.1s
With whom?
किससे?
customer
17.5s
Tejal, there is someone named Tejal, right?
तेजल, तेजल है ना कोई?
agent
19.0s
Tejal?
तेजल?
customer
19.8s
Yes.
हां।
agent
20.4s
Could be. I don't know.
हो सकता है। पता नहीं।
agent
22.4s
I don't know her.
मैं तो नहीं जानता।
agent
23.8s
Alright, no problem. Let me know if there's anything.
ठीक है, कोई नहीं। कुछ हो तो बताइएगा।