Call 21112178851500191 2026-09-04 · Aditya Pandey · 0:51
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Not_Answered | full conversation 11 turns, clean transcript (0% inaudible) | Hindi | 11 | supply_led (campaign_name:medium) |
Audio: noisy: There is significant background noise and chatter, especially on the agent's side, which sometimes makes it difficult to hear clearly.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.33
confidence high · +1/−0
from 2 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The agent referenced a past interaction instead of delivering a supply-led hook about price or availability.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call was terminated by the customer before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
The agent did not ask about a current requirement before the customer ended the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
did well
Opener & permission
Sir, hello, I am Aditya Pandey speaking from JSW One.
Summary
The agent contacted a representative from Metal Craft Engineering, referencing a past interaction. The customer immediately stated they were busy and would call back later. The agent accepted this and offered to share his number, ending the call without any discovery or qualification.
Coaching
When a customer says they'll call back, take control by proposing a specific time, such as 'Is later this afternoon or tomorrow morning better for you?'
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Sir, hello, I am Aditya Pandey speaking from JSW One. The agent identified himself and the company, and did not push when the customer stated they were busy. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Sir actually you had registered with us last month. You had also shared some requirement, it couldn't work out for one HR. The agent referenced a past interaction instead of delivering a supply-led hook about price or availability. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call was terminated by the customer before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any discovery was done, so no USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The agent did not ask about a current requirement before the customer ended the call. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I will share my number with you. The agent did not secure a specific callback time, instead just offering to send his number. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.7 | 11.2s | 4.8s | 35.0s | 4.1s | 267.9 | 0 | 6 | 5 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.0s
Hello?
हेलो?
agent
5.6s
Hello.
हेलो।
agent
7.0s
From Metal Craft Engineering?
फ्रॉम मेटल क्राफ्ट इंजीनियरिंग?
customer
8.6s
Yes, tell me.
हां जी बताइए।
agent
9.7s
Sir, hello, I am Aditya Pandey speaking from JSW One.
सर नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW One से।
customer
13.1s
Yes, tell me.
हां जी बताइए।
agent
13.7s
Hello?
हेलो?
agent
14.5s
Sir, actually you had registered with us last month. You had also shared some requirement, it couldn't work out for one HR.
सर एक्चुअली में आप हमारे लास्ट मंथ रजिस्टर किया था आपने। कुछ रिक्वायरमेंट भी शेयर की थी, वर्क नहीं हो पाया था HR का एक।
customer
18.3s
I will call you back in a little while, okay?
आपको मैं एक थोड़ी देर में कॉल बैक करता हूं, ओके?
agent
21.4s
Okay sir, alright. No issue. I will share my number with you.
ओके सर, ठीक है। कोई इशू नहीं। मैं आपको अपना नंबर शेयर कर देता हूं।
customer
24.6s
Okay.
ओके।