Call 21112178851482871 2026-09-04 · Rohit Mishra · 1:16
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 14 turns, clean transcript (0% inaudible) | Hindi | 14 | supply_led (campaign_name:medium) |
Audio: noisy: Significant call center background noise on the agent's side makes some of their speech slightly muffled.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.06
confidence high · +0/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent skipped the hook and immediately asked for a requirement, which is a qualification step.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent did not ask any discovery questions about the customer's business or procurement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
incumbent_supplier
I get my material from here, so I take it from here. There is a vendor, I have contacted them, they arrange it for me.
did well
Qualify
Do you have any requirement right now?
Summary
The agent opened the call by asking for a requirement. The customer stated they had tried to contact JSW in the past without success and now use a local vendor. The agent acknowledged the statement and ended the call without attempting discovery or objection handling.
Coaching
You must follow the pitch structure; by skipping the opener and hook, you immediately lost control of the call and gave the customer an easy exit.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent skipped the hook and immediately asked for a requirement, which is a qualification step. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent did not ask any discovery questions about the customer's business or procurement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement right now? The agent successfully asked if there was a current requirement, which is the core intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended with "Alright sir" without any committed next step. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | mishandled | I get my material from here, so I take it from here. There is a vendor, I have contacted them, they arrange it for me. |
Okay. Alright sir. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.33 | 7.6s | 15.4s | 53.0s | 1.9s | 150.0 | 0 | 7 | 7 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.3s
Hello?
हॅलो?
agent
1.1s
Hello?
हॅलो?
customer
1.7s
Yes.
हां जी।
agent
2.6s
Sonu
सोनू
customer
4.0s
Yes?
हां जी?
agent
4.7s
Hello?
हॅलो?
customer
5.3s
Just fine, sir. Who is this?
बस बढ़िया है जी, कौन?
agent
6.3s
Rohit speaking from JSW.
रोहित बात कर रहा हूं JSW से।
customer
8.0s
Yes sir, tell me.
जी सर, बताइए।
agent
9.1s
Do you have any requirement right now?
कुछ अभी आपके requirement है क्या?
customer
11.2s
No sir, what happened is, I tried to contact you two or three times before. But I couldn't get in touch with you. Then I tried two or three times, and still couldn't contact. So then I just... from here locally... I get my material from here, so I take it from here.
नहीं सर, मैं क्या है, मैंने दो-तीन बार पहले भी आपके पास contact करने की कोशिश की। तो आपसे contact नहीं हो पाता है। फिर मैंने दो-तीन बार try किया, और फिर contact नहीं हुआ। तो फिर मैंने यहीं local से ही फिर मैंने मेरा माल यहीं से उठ जाता है, फिर मैं यहीं से ले लेता हूं।
agent
20.7s
Okay. Okay.
customer
22.3s
There is a vendor, I have contacted them, they arrange it for me.
एक vendor है उनसे मैं फिर मैंने contact कर रखा है, वो करवा देते हैं मेरा।
agent
29.0s
Okay. Alright sir.
Okay. ठीक है सर।