Call 21112178851482731 2026-09-04 · ankit mistry · 0:54
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 7 turns, clean transcript (0% inaudible) | Gujarati | 7 | supply_led (campaign_name:medium) |
Audio: clear: The agent's introduction is slightly contradictory, mentioning both JSW Steel and Jindal Steel.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.02
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price hook, instead reminding the customer of a previous failed interaction.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The customer dismissed the agent before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
The call was terminated by the customer before the agent had an opportunity to pitch any USPs.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
objection
The customer raised 1 objection
you did not answer:
incumbent_supplier
I had asked you for the rate, but you didn't show any interest
did well
Opener & permission
Hello, am I speaking with Raj ji? Raju Vanol?... Rajbhai, good afternoon. I am Ankit Mistry speaking from JSW Steel.
Qualify
But right now, if we have any work
Summary
The agent contacted a customer with a history of a previous negative interaction. By referencing this past event, the agent prompted the customer to recall the poor service and state they had no current requirement. The call ended quickly without any discovery or pitching.
Coaching
Instead of reminding the customer of a past failed inquiry, open with a strong supply or price hook to create immediate value and avoid triggering negative memories.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Hello, am I speaking with Raj ji? Raju Vanol?... Rajbhai, good afternoon. I am Ankit Mistry speaking from JSW Steel. The agent successfully greeted, used the customer's name, and identified themself and the company. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not lead with a supply or price hook, instead reminding the customer of a previous failed interaction. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The customer dismissed the agent before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call was terminated by the customer before the agent had an opportunity to pitch any USPs. |
| SL5 Qualify | 2 | pass | – | 2.0 | But right now, if we have any work The agent successfully attempted to ask if a current requirement exists, which is the primary goal of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The customer ended the call, and the agent did not establish a specific next step like a callback. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | mishandled | I had asked you for the rate, but you didn't show any interest |
no response |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.714 | 14.7s | 5.9s | 33.4s | 8.9s | 298.0 | 0 | 3 | 4 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello
હલો
agent
1.8s
Hello, am I speaking with Raj ji? Raju Vanol?
હલો રાજજી વાત કરે છે? રાજુ વાણોલ?
customer
4.2s
Yes, tell me.
હા બોલો
agent
5.0s
Rajbhai, good afternoon. I am Ankit Mistry speaking from JSW Steel. Jindal Steel Mumbai Head Office.
રાજભાઈ ગુડ આફ્ટરનૂન. હું અંકિત મિસ્ત્રી વાત કરું છું JSW સ્ટીલમાંથી. જિંદાલ સ્ટીલ મુંબઈ હેડ ઓફિસ.
customer
9.0s
Yes, tell me.
બોલોને
agent
9.9s
Uh Rajbhai, I believe a little while ago you had registered your business, Balaji Enterprises, on our Jindal's digital portal. And at the beginning of last month, you had also made an inquiry, but at that time, nothing could happen. But right now, if we have any work
અ રાજભાઈ, આઈ બીલીવ થોડા ટાઈમ પેહલા તમે મારા જિંદાલના ડિજિટલ પોર્ટલ પર તમારો જે બિઝનેસ છે બાલાજી એન્ટરપ્રાઇઝીસ, એનું એકાઉન્ટ આપણે રજીસ્ટ્રેશન કરાવ્યું હતું. અને ગયા મહિનાના સ્ટાર્ટિંગમાં તમે ઇન્ક્વાયરી પણ આપી હતી બટ એને એ ટાઈમે આપણે કઈ થયું ના થઈ શક્યું. બટ અત્યારે હાલમાં આપણું કઈ કામ
customer
18.8s
I had asked you for the rate, but you didn't show any interest, so right now there is nothing. If there is, I will let you know, okay.
મેં તમને રેટ એ પૂછ્યો તો પણ તમે કઈ ઇન્ટરેસ્ટ લીધો નહીં એટલે હવે અત્યારે તો કઈ છે નહીં. થશે તો કહીશ હો.