Call 21112178851469891 2026-09-04 · Jeevan Jeejo · 3:38
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Interested | full conversation 33 turns, clean transcript (0% inaudible) | English | 33 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background chatter on the agent's side, but it does not affect transcription quality.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
spec_not_available
Customer requires a custom cut size (603mm x 905mm) for centering sheets, which they have been told in the past JSW cannot provide.
4 · Sentiment
the CUSTOMER
+0.63
confidence high · +24/−5
from 32 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent greeted and identified but failed to ask for permission to speak, launching directly into the reason for the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a value hook (price/availability); instead, they listed products and asked for requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Qualify
The agent deferred qualification to WhatsApp instead of capturing the full requirement (grade, exact dimensions, delivery date) on the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
objection
The customer raised 2 objections
you did not answer:
incumbent_supplier price
I am purchasing from Bellary, Toranagallu. From there... We are taking in auctions material from Bellary plant.
The tax, transporting charges will be more from Mumbai, no?
Summary
The customer, a fabricator making centering sheets, expressed a need for 100 MT/month of 2mm HR steel cut to a specific size (603x905mm). They currently purchase from JSW auctions in Bellary and raised concerns about transport costs from Mumbai. The agent did not perform discovery or pitch, but agreed to check availability of the custom size after the customer sends the requirement via WhatsApp.
Coaching
You must actively lead the call by asking discovery questions and pitching relevant benefits, rather than passively waiting for the customer to provide all the information.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Hello, good afternoon. Am I talking to Mr. Mohammed Asif? ... this is Jeevan calling from JSW Steels Mumbai. Uh just wanted to check if you have any kind of requirement... The agent greeted and identified but failed to ask for permission to speak, launching directly into the reason for the call. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | just wanted to check if you have any kind of requirement for, you know, HR, CR sheet or coil, PPGL? The agent did not lead with a value hook (price/availability); instead, they listed products and asked for requirements. |
| SL3 Discovery (6 Qs) | 2 | partial | 4 | 1.0 | Monthly 100 tons we are buying from here only. The agent did not ask discovery questions, but the customer volunteered information covering 4 of 6 points (mfg type, application, tonnage, current supplier). |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The agent did not pitch any USPs, even after the customer shared significant details about their business and procurement. |
| SL5 Qualify | 2 | fail | – | 0.0 | why don't you just share me the requirement? I'll check with the category team. The agent deferred qualification to WhatsApp instead of capturing the full requirement (grade, exact dimensions, delivery date) on the call. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Depending upon the availability, I'll let you know. The agent set a next step (customer to send reqs on WhatsApp) but did not commit to a specific turnaround time for the quote or availability check. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | mishandled | I am purchasing from Bellary, Toranagallu. From there... We are taking in auctions material from Bellary plant. |
Okay, okay. Okay, got it. |
| price | mishandled | The tax, transporting charges will be more from Mumbai, no? |
no response |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.487 | 51.3s | 54.1s | 112.6s | 7.4s | 292.4 | 0 | 16 | 17 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.6s
Hello.
agent
2.9s
Hello, good afternoon. Am I talking to Mr. Mohammed Asif?
customer
5.9s
I am speaking.
agent
6.9s
Uh Mohammed Asif, this is Jeevan calling from JSW Steels Mumbai. Uh just wanted to check if you have any kind of requirement for, you know, HR, CR sheet or coil, PPGL?
customer
13.9s
Actually we need two actually we two mm sheets we need. HR.
agent
18.0s
Two mm, right?
customer
19.5s
Yeah, but you can you can give that size to me?
agent
22.1s
Uh sure sir, but the width comes as standard like 1250 and 1500.
customer
25.3s
No, I know that. No, no, actually we we are going to make centering sheets. We need that cut size 2 by 3. 603 by 905.
agent
31.1s
Okay. So sir, how about... Yeah, how about you do me a favor? I'll just text you in WhatsApp. Uh why don't you just share me the requirement? I'll check with the category team. Depending upon the availability, I'll let you know.
customer
38.8s
Last time someone called me from Mumbai only, but they took the size but they told we can't give this. Like this.
agent
42.7s
Okay, that's because, you know, it depends on the availability in the stock, availability that we have in the stock. So if in case if your availability, I mean if your requirement is available with us right now, then we can help you out.
customer
50.3s
How come you know you got my number?
agent
52.2s
Uh it is already mentioned in our SFDC, sir. Mohammed Asif with this phone number and enquire.maliksteelcorp@gmail.com.
customer
57.0s
Yeah, yeah, yeah.
agent
58.1s
Yeah, so you might have registered in our platform like a couple of months or years back.
customer
61.2s
Actually yeah, I am purchasing from Bellary, Toranagallu. From there.
agent
64.2s
Okay.
customer
65.6s
We are taking in auctions material from Bellary plant.
agent
68.1s
Okay, okay. Okay, got it.
customer
70.0s
I have taken from Mumbai a long back. I'm not taken from from Mumbai plant I have taken long back. That
agent
75.0s
Yeah, from Dolvi plant.
customer
76.3s
Yeah, yeah. Now I'm not taking. I'm taking from here only. The tax, transporting charges will be more from Mumbai, no? I'm purchasing from here only. But I'll send the size, you see what you can give me or not, you tell me this. Actually I'm needing 100 tons this.
agent
87.9s
100 tons.
customer
89.1s
Yeah, yeah. My requirement is 100 tons. I've got, I'm fabrication, doing fabrications. We are making centering sheets. We are factories too. So I need that requirement. Monthly 100 tons we are buying from here only.
agent
98.2s
Oh, okay, that's great. Okay, got it. So in that case sir, I I'm yeah, yeah, tell me sir.
customer
103.1s
Yeah, I'll I'll send the size to you, okay?
agent
105.1s
Uh I have texted you just now in WhatsApp. You can share the requirement in that same number.
customer
108.8s
Okay, you send me, I'll see in the WhatsApp, I'll receive it.
agent
111.2s
Yeah, yeah, I have shared it. Just now.
customer
112.9s
Okay. Okay, I'll send now. I will...
agent
114.5s
Perfect, perfect. Works fine. Yeah, thank you sir, thank you so much.
customer
118.1s
Yeah.