Call 21112178851297061 2026-09-04 · Ronak Mehta · 1:37
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Interested | full conversation 25 turns, clean transcript (0% inaudible) | Hindi | 25 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the customer's side, but it does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.38
confidence high · +8/−5
from 11 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak, instead jumping directly into the reason for the call.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
The customer interrupted before a hook could be delivered, and the agent never circled back to establish one.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
Agent only asked about the customer's current supplier; all other discovery information was either volunteered by the customer or not gathered at all.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
objection
The customer raised 1 objection
you did not answer:
price
Sir, your rate is not coming right, sir. What planning should I do?
did well
Closure with next step
I will ping you on WhatsApp. Thank you sir, yes.
Summary
The customer, a trader, immediately raised a price objection from past experience, stating JSW was significantly more expensive than their current supplier, SAIL. The agent bypassed most of the pitch structure but successfully handled the objection by agreeing to provide a new quote. The call ended with a clear next step for the customer to send their material dimensions via WhatsApp.
Coaching
When the customer opens with an objection, acknowledge it but then steer the call back to discovery to understand their needs before you start negotiating price.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission to speak, instead jumping directly into the reason for the call. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The customer interrupted before a hook could be delivered, and the agent never circled back to establish one. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | Which make, what make, which make do you take? Agent only asked about the customer's current supplier; all other discovery information was either volunteered by the customer or not gathered at all. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched; the agent only made a general promise to get a 'best price'. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The agent did not ask about a current requirement or capture any specific dimensions on the call, instead asking the customer to send them later. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I will ping you on WhatsApp. Thank you sir, yes. The agent established a clear, committed next step for both parties on WhatsApp. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | Sir, your rate is not coming right, sir. What planning should I do? |
Yes, JSW's is a little bit high, sir. I know that. |
| incumbent_supplier | handled | I take SAIL. |
Try giving it once, I will get you the best price. |
| send_price_will_think | handled | Send me the details on WhatsApp. |
I will ping you. You send me the dimensions once, okay? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.499 | 20.9s | 21.0s | 55.1s | 6.0s | 298.6 | 0 | 13 | 12 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello.
agent
1.0s
Hello.
agent
1.5s
Tejas ji, good afternoon. This is Ronak speaking from JSW One.
तेज़स जी, गुड आफ्टरनून। रौनक बात कर रहा हूं JSW One से।
agent
4.2s
One minute, in your sheet, this month's procurement planning...
एक मिनट ये आपकी शीट में ये मंथ प्रोक्योरमेंट प्लानिंग...
customer
6.2s
Yes.
हांजी।
customer
7.2s
Sir, your rate is not coming right, sir. What planning should I do?
सर आपका रेट ही नहीं वो आ रहा है सर। मैं क्या प्लानिंग करूं?
agent
10.2s
What rate? How much difference did you get?
क्या रेट? कितना डिफरेंस आया था आपको?
customer
11.9s
Right now, sir, I wasn't taking it. There was a lot of difference. There was a two rupee, two and a half rupee per kilo difference. And I mean, I am not a consumer, I am a trader, sir.
अभी तो सर मैं ले नहीं रहा था। काफी डिफरेंस आ रहा था। दो रुपये, ढाई रुपये किलो डिफरेंस था। और मैं मतलब मैं कंस्यूमर नहीं हूं, मैं ट्रेडर हूं सर।
agent
17.3s
Okay.
customer
18.5s
Now, sir, the pricings have also increased. Now, even if you take from a distributor, the pricings have become high now.
अभी तो सर प्राइसिंग्स भी बढ़ गए। अभी आप डिस्ट्रीब्यूटर से भी लेंगे तो प्राइसिंग्स तो अभी अब हाई हो गई है अभी तो।
agent
22.0s
Which make, what make, which make do you take?
कौनसी मेक, कौनसा मेक, कौनसी मेक लेते हो आप?
customer
24.0s
I take SAIL.
मैं SAIL लेता हूं।
customer
25.5s
I take material from BSP, I take Bokaro, I take Rourkela.
BSP से माल लेता हूं, बोकारो लेता हूं, राउरकेला लेता हूं।
agent
27.5s
Yes, JSW's is a little bit high, sir. I know that.
हां JSW का थोड़ा सा तो हाई तो है ही सर। I know वो तो।
customer
29.5s
I take it.
मैं लेता हूं।
agent
30.2s
Okay.
agent
30.8s
Okay.
agent
31.3s
Try giving it once, I will get you the best price. I will talk to the JSW plan.
एक बार दे के देखिए ना, मैं आपको करके देता हूं बेस्ट प्राइस। JSW के प्लान में बात करता हूं मैं।
agent
34.0s
You have had a loss with us before, so I know the things.
आपका एक पहले भी एक लॉस्ट हुआ है हमारे साथ में, तो I know the things.
customer
36.5s
In that...
उसमें...
customer
37.2s
No problem, sir, let's see if something comes up. I am noting your number. Send me the details on WhatsApp.
कोई नहीं सर, देखते हैं कोई आते हैं तो। मैं आपका नंबर नोट कर रहा हूं। मेरेको WhatsApp पे डिटेल भेज दो आप अपनी।
agent
40.6s
I will ping you. You send me the dimensions once, okay?
मैं पिंग करता हूं। मुझे आप डाइमेंशन्स भेज दो ना एक बार।
customer
42.5s
Right? Okay, sir.
है ना? ठीक है सर।
agent
43.5s
I will ping you on WhatsApp. Thank you sir, yes.
मैं आपको पिंग करता हूं WhatsApp पे। Thank you sir, yes.
customer
45.5s
Okay.
ठीक है।