Call 21112178851277111 2026-09-04 · Ronak Mehta · 0:55
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 15 turns, clean transcript (7% inaudible) | Hindi | 15 | supply_led (campaign_name:medium) |
Audio: clear: There is some background noise, and one word from the customer regarding quantity is inaudible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak, instead jumping directly into a requirement question.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price hook, but instead opened with a direct question about requirements.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
The agent only asked one of the six required discovery questions (monthly tonnage).
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
Will tell you, sir, will tell you now. He is sitting somewhere, he will call you now.
did well
Qualify
Is there any requirement coming up for you in HR, CR sheets or coils?
Summary
The agent contacted Satyanarayan Enterprises to check for HR/CR requirements. The customer indicated there was no immediate need and that the decision-maker was unavailable but would call back. The agent briefly inquired about monthly procurement (20-25 MT) and attempted to schedule a follow-up, but the call ended without a firm, committed next step.
Coaching
Ronak, remember to ask for permission to speak before checking for requirements; this small step builds rapport and makes the customer more receptive to the call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission to speak, instead jumping directly into a requirement question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Is there any requirement coming up for you in HR, CR sheets or coils? The agent did not lead with a supply or price hook, but instead opened with a direct question about requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | how much is your monthly procurement right now? The agent only asked one of the six required discovery questions (monthly tonnage). |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the point where any USPs could be pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Is there any requirement coming up for you in HR, CR sheets or coils? The agent successfully asked if a current requirement exists, which is the core intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | So when should I call you then, next week? The agent suggested a vague callback time but did not get a firm commitment from the customer for a specific date or action. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | Will tell you, sir, will tell you now. He is sitting somewhere, he will call you now. |
Okay. So when should I call you then, next week? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.668 | 16.7s | 8.3s | 30.0s | 5.6s | 262.3 | 0 | 8 | 7 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.7s
Hello
हॅलो
customer
2.7s
Hello
हॅलो
agent
3.5s
Hello, Satyanarayan Enterprises?
Hello, सत्यनारायण एंटरप्राइजेज?
customer
5.0s
Yes.
हां।
agent
5.6s
I am Ronak Mehta speaking from JSW One.
मैं रौनक मेहता बात कर रहा हूं JSW One से।
agent
8.5s
Is there any requirement coming up for you in HR, CR sheets or coils?
अभी कुछ रिक्वायरमेंट आ रहा है आपका HR में, CR शीट्स या कॉइल्स में?
customer
11.2s
There's a lot of time now, it's taking time.
अभी बहुत टाइम है, अभी टाइम लग रहा है।
agent
13.4s
So until when... okay, how much is your monthly procurement right now?
तो अभी कब तक, अच्छा कितना होता है आपका मंथली का प्रोक्योरमेंट अभी?
customer
16.9s
It's around twenty-twenty five [inaudible].
हो जाता है करीब बीस पच्चीस [inaudible]
agent
19.4s
Okay.
अच्छा।
agent
20.0s
So that's what I was saying, you had made an inquiry before but it couldn't be processed further. So what was the issue, I
तो मैं वही बोल रहा था आपने पहले भी करी थी इंक्वायरी बट हो नहीं पाया था वो आगे प्रोसेस। तो क्या इशू आया था मैं
customer
24.0s
Will tell you, sir, will tell you now. He is sitting somewhere, he will call you now.
बताएंगे सर अभी बताएंगे। कहीं है बैठे हुए अभी कॉल करेगा आपको।
agent
27.2s
Okay. So when should I call you then, next week?
ओके। तो मैं आपको कब कॉल करूं फिर एक नेक्स्ट वीक?
customer
29.2s
Sir will let you know.
सर बता देंगे।
agent
30.0s
Huh?
हां?