21112178851213151 · Call

Call 21112178851213151 2026-09-04 · dhruv · 0:42

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	No_requirement	full conversation 10 turns, clean transcript (0% inaudible)	Hindi	10	supply_led (campaign_name:medium)

Audio: noisy: Background chatter on both sides, but the main conversation is clear.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

2.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.24

confidence high · +0/−1 from 3 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission Agent did not ask if it was a good time to talk, failing to secure permission.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) Agent skipped the hook and went directly to asking for a requirement.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) No discovery questions were asked as the call was shut down by the customer.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

did well

Qualify

Uh sir, I just wanted to ask if there is any requirement for sheet metals, sir?

Summary

The agent introduced JSW and immediately asked if the customer had a requirement for sheet metals. The customer stated they had no current need and would call back if one arose. The agent accepted this and ended the call without attempting discovery or setting a next step.

Coaching

You skipped the opening and hook, immediately asking for a requirement. Start by asking for permission to speak and then use a supply or price hook to earn the customer's attention before qualifying.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	fail	–	0.0	Agent did not ask if it was a good time to talk, failing to secure permission.
SL2 Hook (supply/price signal)	2	fail	–	0.0	Agent skipped the hook and went directly to asking for a requirement.
SL3 Discovery (6 Qs)	2	fail	0	0.0	No discovery questions were asked as the call was shut down by the customer.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	No USPs were pitched.
SL5 Qualify	2	pass	–	2.0	Uh sir, I just wanted to ask if there is any requirement for sheet metals, sir? Agent successfully asked if a current requirement exists.
SL6 Closure with next step	1	fail	–	0.0	Agent accepted the customer's dismissal without proposing a specific next step.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.478	6.5s	7.1s	28.4s	2.7s	258.5	0	4	6	2

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.0s

So keep it on the side, from the front.

तो साइड में रखना सामने से।

customer

2.3s

Hello.

agent

2.8s

Hello?

customer

3.8s

Yes.

हां।

agent

4.4s

Sir, I was calling from JSW.

सर JSW से बात कर रहा था।

customer

6.2s

Yes, please tell me.

हां जी, बोलिए ना।

agent

7.4s

Uh sir, I just wanted to ask if there is any requirement for sheet metals, sir?

अ सर वही पूछना था कुछ requirement है सर sheet metals में?

customer

10.7s

Uh no sir, not right now. I will call you as and when there is one.

अ नहीं सर, अभी तो नहीं है। मैं call करता हूं आपको जैसे ही रहेगा।

agent

14.2s

Alright sir, okay. Okay sir.

ठीक है ना सर, ठीक है। ठीक है सर।

customer

16.6s

Yes.

हां।