Call 21112178851201911 2026-09-04 · Ronak Mehta · 2:21
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 32 turns, clean transcript (0% inaudible) | Hindi | 32 | supply_led (campaign_name:medium) |
Audio: clear: The customer's voice is slightly muffled at times, but the conversation is understandable.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.28
confidence high · +10/−3
from 12 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not introduce the customer's name or ask for permission to speak, jumping directly into a business question.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a supply or price hook; instead, he opened with a direct question about procurement plans.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−1.0 pts
Discovery (6 Qs)
Agent asked 3 of the 6 discovery questions (manufacturing, current supplier, quantity), meeting the 'partial' threshold.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
objection
The customer raised 1 objection
you did not answer:
price
The rates have also increased a lot, right?
did well
Qualify
In 2 mm? SAPH 440 grade? ... how many, how many tons will this coil be?
Closure with next step
Okay, I'll get this checked once, I'll revert to you on this.
Summary
The agent opened by asking for requirements. The customer, a trader, initially declined but then inquired about 25-30 tons of 2mm SAPH440 coil, which they usually source from Tata. The agent gathered some details and committed to checking availability and reverting.
Coaching
You skipped the opening and hook entirely. Always start by introducing yourself properly and asking for permission, then deliver the hook before asking for their requirements.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not introduce the customer's name or ask for permission to speak, jumping directly into a business question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not lead with a supply or price hook; instead, he opened with a direct question about procurement plans. |
| SL3 Discovery (6 Qs) | 2 | partial | 3 | 1.0 | And is this your own manufacturing? ... Which make do you usually take? ... how many, how many tons will this coil be? Agent asked 3 of the 6 discovery questions (manufacturing, current supplier, quantity), meeting the 'partial' threshold. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
Agent did not pitch any USPs; the conversation was focused only on checking for a specific material. |
| SL5 Qualify | 2 | pass | – | 2.0 | In 2 mm? SAPH 440 grade? ... how many, how many tons will this coil be? Agent successfully captured the key details (grade, thickness, quantity) of the specific requirement the customer raised. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Okay, I'll get this checked once, I'll revert to you on this. Agent established a clear and committed next step to check availability and get back to the customer. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | The rates have also increased a lot, right? |
Because sir, the rates will go even higher, that's the market's prediction. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.575 | 34.4s | 25.4s | 81.2s | 6.0s | 287.8 | 0 | 16 | 16 | 15 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.8s
Hello.
agent
4.2s
Hello.
customer
5.2s
Yes?
हां जी?
agent
5.9s
Yes, this is Anmay speaking from JSW One. Is there any plan for procurement in HR, CR right now, for this month?
जी, अनमय तो बात कर रहा हूं JSW One से। अभी कुछ HR में, CR में कुछ प्लान है अभी प्रोक्योरमेंट का ये मंथ का?
customer
10.8s
Uh no, not for now. The rates have also increased a lot, right?
अह नहीं, अभी तो फिलहाल तो है नहीं। अभी थोड़े रेट्स भी बहुत ज्यादा इनक्रीस हो रखे हैं ना।
agent
15.2s
Yes, yes.
हां हां।
agent
16.6s
Because sir, the rates will go even higher, that's the market's prediction.
बिकॉज़ सर अभी रेट्स तो और जाएंगे हाई, ऐसा मार्केट का प्रेडिक्शन है।
customer
20.2s
Yes, yes, yes.
जी जी जी।
agent
21.2s
Are you planning to procure anything? In coils or in sheets?
कुछ अभी प्लान कर रहे हैं प्रोक्योर करने का? कॉइल्स में या शीट्स में?
customer
24.5s
No, there's nothing like that at the moment. Can you tell me about that if it's available? 2 mm SAPH440 is available, right?
नहीं, अभी फिलहाल की घड़ी में तो कुछ है नहीं ऐसा। आप उसका जरा बता दीजिए ना अगर वो उसमें आता है। 2 mm SAPH440 आता है ना?
agent
29.6s
In 2 mm?
2 mm में?
customer
30.6s
SAPH440 grade.
agent
32.4s
In SAPH 440 grade?
SAPH 440 grade में?
customer
34.1s
Yes, yes. SAPH440.
जी जी। SAPH440.
agent
36.0s
Okay. What do you need of this? Do you need the whole coil? What do you need?
ओके। ये आपको क्या चाहिए? आपको कॉइल चाहिए पूरा इसका? क्या चाहिए आपको?
customer
38.8s
Coil, coil, coil.
कॉइल, कॉइल, कॉइल।
agent
40.2s
You need a coil, right? Okay, I'll check this once. And what make would you prefer? I mean, will you prefer JSW make only? Which make do you usually take?
कॉइल चाहिए, हां? ठीक है, मैं एक बार चेक करता हूं ये। और आपका ये क्या मेक रहेगा? मतलब मीन्स JSW मेक ही प्रेफर करेंगे? कौनसा मेक लेते हैं आप?
customer
46.8s
We usually take Tata's make.
हम अभी वैसे Tata की लेते हैं मेक।
agent
49.2s
You take Tata's make. Okay. And is this your own manufacturing?
Tata की मेक लेते हैं। ठीक है। और आपका ये खुद का मैन्युफैक्चरिंग है ये?
customer
52.4s
Uh no, we are into trading, so we give it to the manufacturer ourselves.
अह नहीं, हमारी ट्रेडिंग है तो हम मैन्युफैक्चरर उसको देते हैं खुद।
agent
55.8s
I see.
अच्छा।
customer
56.4s
Like we get it processed for them, right, if they need slitting or anything else.
जैसे उन्हें अह प्रोसेस करवा के देते हैं ना, स्लिटिंग करानी है, कुछ भी करना है।
agent
59.6s
Okay, okay. So you get it processed and give it. Understood. And how much, how many tons, how many, how many tons will this coil be?
ओके ओके। तो वो आप प्रोसेस करके दे देते हो। अंडरस्टुड। और कितना, कितना टन, कितना, कितना टन रहेगा आपका ये कॉइल का?
customer
63.6s
This will be around 25 to 30 tons.
ये रहेगा 25 to 30 tons कुछ।
agent
66.0s
25-30 tons, okay.
25-30 tons, ठीक है।
customer
67.8s
Yes, yes.
जी जी।
agent
68.6s
Okay, I'll get this checked once, I'll revert to you on this.
ठीक है, मैं एक बार ये चेक करा लेता हूं, आपको रिवर्ट करता हूं इसपे।
agent
71.2s
Okay?
ठीक है?
customer
71.8s
Yes, yes.
जी जी।
customer
72.4s
Sure, sure.
agent
72.8s
Okay, okay. Thank you, Agrawal ji, yes.
ओके ओके। थैंक यू, अग्रवाल जी, हां।
customer
74.8s
Thank you.