Call 21112178851191241 2026-09-04 · dhruv · 2:40
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 31 turns, clean transcript (0% inaudible) | Hindi | 31 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise is present, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.13
confidence high · +20/−8
from 24 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not use the customer's name or ask for permission to speak before starting the pitch.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent skipped the hook and immediately asked about a live requirement, not leading with a supply or price signal.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked zero discovery questions; all information about the customer's business was volunteered by the customer.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Pitch (2-3 USPs)
Waviness बहोत कम रहता है. अभी तक कैसा आप dealer distributor से लेते हो, तो वो लोग क्या है auction, NCO material से माल उठा के काट देते है।
Qualify
अभी कुछ है live requirement?
Summary
The agent followed up on a past HR inquiry. The customer confirmed no current need but described a recurring requirement for high-quality, waviness-free material for laser cutting applications. The agent addressed the quality concern by pitching JSW's guaranteed coil-cut product as a superior alternative. The call ended with the customer promising to share their next requirement.
Coaching
You did a good job handling the customer's quality concern, but you skipped the opening, hook, and discovery steps. Always follow the structure to control the call and gather all necessary information.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not use the customer's name or ask for permission to speak before starting the pitch. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent skipped the hook and immediately asked about a live requirement, not leading with a supply or price signal. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked zero discovery questions; all information about the customer's business was volunteered by the customer. |
| SL4 Pitch (2-3 USPs) | 1 | pass | – | 1.0 | Waviness बहोत कम रहता है. अभी तक कैसा आप dealer distributor से लेते हो, तो वो लोग क्या है auction, NCO material से माल उठा के काट देते है। Agent pitched JSW's superior quality and direct sourcing to counter the customer's concern about 'waviness' from other suppliers. |
| SL5 Qualify | 2 | pass | – | 2.0 | अभी कुछ है live requirement? Agent successfully asked if a current requirement exists, and the customer confirmed they had none. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
Agent accepted a vague promise from the customer ('next time I will share') instead of setting a specific, committed next step. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | handled | but they need this table top material, meaning they don't want re-cut. Bund, they want a packet only. |
Waviness बहोत कम रहता है... JSW उसकी guarantee देता है। |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.624 | 36.6s | 22.1s | 101.3s | 10.2s | 442.6 | 0 | 15 | 16 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.2s
Hello?
हॅलो?
agent
7.2s
Hello?
हॅलो?
customer
9.5s
Hello?
हॅलो?
agent
10.3s
Yes sir, can you hear me?
हां सर, आवाज आ रही है?
agent
11.3s
I was calling from JSW, sir.
JSW से बात कर रहा था सर मैं।
customer
12.6s
From where?
कहां से?
agent
13.4s
JSW One MSME.
customer
14.5s
Yes yes, tell me, tell me.
हां हां, बोलिए बोलिए।
agent
16.0s
Yes sir, you had actually created a requirement in between, sir, for HR. Is there any live requirement now?
हां सर, आपने एक्चुअली एक requirement बनाई थी बीच में सर HR की। अभी कुछ है live requirement?
customer
19.7s
No, there isn't any right now.
नहीं, अभी तो नहीं है कोई।
agent
21.1s
Oh, there isn't any right now?
अच्छा, अभी नहीं है क्या?
customer
22.1s
But you see, that requirement comes to me regularly, but they need this table top material, meaning they don't want re-cut. Bund, they want a packet only. So will you be able to provide it in a packet?
लेकिन आपको ये, वो requirement मुझे regular आती है, लेकिन उनको ना ये table top material चाहिए, मतलब re-cut नहीं चाहिए उनको। बंड, packet ही चाहिए। तो आपको मिलेगा क्या packet में?
agent
28.9s
You will get a packet, sir. It's not that we don't have it, but for a packet, there's a bit of a premium charge. And the issue that comes with packet material, the main thing is that for table top, they don't want waviness and all, right? That comes in our coil cut as well, in standard material too. The waviness is very less. Until now, how you take from dealers, distributors, they what they do is they pick up material from auction, NCO material and cut it.
Packet मिल जाएगा सर। नहीं है, but packet का ना थोड़ा premium charge रहता है। और packet material में जो issue आता है, main होता है ना कि table top उनको waviness वगेरा नहीं चाहिए ना। वो अपने coil cut में भी आता है, standard material में भी। Waviness बहोत कम रहता है। अभी तक कैसा आप dealer distributor से लेते हो, तो वो लोग क्या है auction, NCO material से माल उठा के काट देते है।
customer
39.1s
Yes.
हां।
agent
40.2s
So then it's better that we do this one only. Meaning, even if you take coil cut, there won't be any problem in it for you, because JSW gives a guarantee for it.
तो फिर better है ना कि अपन यह वाला ही करे। मतलब coil cut भी दोगे तो कोई दिक्कत नहीं आएगा उसमे आपको, क्योंकि JSW उसकी guarantee देता है।
customer
44.4s
But they say they get it, then when they do laser cutting, they do face that problem of waving.
लेकिन वो बोलते है उनको आता है, फिर laser cutting करते है ना, तो उनको वो problem आता ही है waving का।
agent
47.6s
No no, we give it to fabricators and laser cutters, we give it to many cutters. That issue will not come in the material, sir. That much assurance is there. Because it's being billed directly from the company, right sir? The material is coming from the company.
नहीं नहीं, हम लोग fabricators को और laser cutters वालों को देते है, काफी cutters को देते है। वो issue नहीं आएगा सर material के अंदर। उतना assurance है। क्योंकि directly कंपनी से bill हो रहा है ना सर ये। कंपनी का माल आ रहा है।
customer
53.1s
Okay.
agent
53.9s
What a distributor does, sir, is he keeps aging coils, sometimes if another material is placed on top of it, the load on the coil below increases. All those problems arise, sir.
Distributor क्या होता है सर, aging coil रखता है, कभी उसके ऊपर दूसरा माल रख दिया तो नीचे वाली coil पे load बढ़ जाता है। वो सब problem आ जाती है सर।
customer
58.1s
Okay.
customer
59.6s
Right? So what is the price difference between the material of these two?
है ना? तो ये दोनों के माल में कितना difference रहता है price का?
agent
62.1s
It depends, sir, on the quantity, what the quantity is and how it works out, it depends entirely on that, sir.
Depends करता है सर, quantity, quantity क्या है और कैसे क्या बैठता है, वो उस पे depend करता है सर पूरा।
customer
65.0s
Okay, so next time the requirement comes, I will share it with you.
ठीक है, तो मैं अभी next time आएगी ना requirement, तो आपसे share करता हूं मैं।
agent
67.9s
Absolutely sir, absolutely.
बिलकुल सर, बिलकुल।
customer
68.8s
What is your name?
आपका नाम क्या है?
agent
69.7s
Dhruv.
ध्रुव।
customer
70.3s
Huh?
हां?
agent
70.9s
Dhruv Sharma.
ध्रुव शर्मा।
customer
71.7s
Dhruv Sharma. Okay. Okay.
ध्रुव शर्मा। Okay. Okay.
customer
73.6s
Okay, fine. Thanks.
Okay, ठीक है। Thanks.
agent
74.7s
Thank you.