21112178851178531 · Call

Call 21112178851178531 2026-09-04 · dhruv · 0:42

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
MSME_IS_PANIndia_NewReg_260526	No_requirement	full conversation 8 turns, clean transcript (0% inaudible)	Hindi	8	new_registration (campaign_name:high)

Audio: clear: Some background noise is present on the agent's side but it does not affect transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

0.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.30

confidence high · +0/−1 from 2 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Full discovery (8 Qs) No discovery questions were asked to understand the customer's business or needs.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.

−2.0 pts First opportunity identified The agent asked for a requirement but did not attempt to schedule a specific callback when the customer said no.

How Sajal Bhaskar did it on a 10.0/10 call —

I will call you tomorrow afternoon after 12 or 1 o'clock.

−2.0 pts Closure - one of three outcomes The call ended abruptly after the customer stated no requirement, with no defined next step.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।

Summary

The agent introduced himself from JSW and immediately asked if the customer had a steel requirement. The customer replied that they had no requirement, and the call ended. The agent did not attempt any profile verification or discovery.

Coaching

You must follow the script structure by first verifying the customer's profile before asking for requirements, as this builds rapport and helps you overcome an initial 'no'.

Missed: NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Evidence from the transcript
NR1 Warm welcome opener	1	fail	–	Sir, I am speaking from JSW One. The opener was a direct statement and did not include a warm welcome or position the agent as a helper for the new registration.
NR2 Verify basic profile (4 Qs)	1	fail	0	No profile verification questions were asked; the agent skipped directly to asking for requirements.
NR3 Full discovery (8 Qs)	3	fail	0	No discovery questions were asked to understand the customer's business or needs.
NR4 Platform education	1	fail	–	Platform education was not attempted as no discovery was done.
NR5 First opportunity identified	2	fail	–	Is there any requirement for steel, sir? The agent asked for a requirement but did not attempt to schedule a specific callback when the customer said no.
NR6 Closure - one of three outcomes	2	fail	–	The call ended abruptly after the customer stated no requirement, with no defined next step.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.676	5.0s	2.4s	34.6s	2.0s	too short	0	4	4	2

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

1.1s

Hello?

हेलो?

agent

1.8s

Hello?

हेलो?

agent

2.4s

Sir, I am speaking from JSW One.

सर JSW One से बात कर रहा हूं मैं।

customer

4.6s

Yes?

जी?

agent

5.6s

I am speaking from JSW.

JSW से बात कर रहा हूं मैं।

customer

8.0s

Speak.

बोलिए।

agent

8.9s

Is there any requirement for steel, sir?

कुछ रिक्वायरमेंट है सर स्टील में?

customer

10.5s

No no, nothing.

नहीं नहीं, कुछ नहीं।