Call 21112178851156841 2026-09-04 · dhruv · 0:48
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 14 turns, clean transcript (0% inaudible) | Hindi | 14 | supply_led (campaign_name:medium) |
Audio: clear: The customer's voice is slightly softer than the agent's, but both are clearly audible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: unknown
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.29
confidence high · +8/−1
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified JSW One but did not use the customer's name or ask for permission before the customer took control of the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The call was identified as a wrong number before the agent had an opportunity to deliver a hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call ended before any discovery questions could be asked as the contact was no longer with the company.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent contacted a lead for 'Prime Sol', but the customer stated they had left that company four years ago. The agent professionally acknowledged this and promised to update the records to prevent future calls. The call ended immediately without any sales discovery or pitching.
Coaching
When a contact says they've left the company, try to salvage the lead by asking for the correct person to speak with before ending the call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, I was calling from JSW One, from Jindal Steel. The agent identified JSW One but did not use the customer's name or ask for permission before the customer took control of the call. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call was identified as a wrong number before the agent had an opportunity to deliver a hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call ended before any discovery questions could be asked as the contact was no longer with the company. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the pitch stage. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call ended before the agent could qualify for any current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I will update it anyway, so you won't get unwanted calls from our side, okay? This was an appropriate closing for an invalid contact, but it does not meet the rubric's requirement for a committed sales next step (quote or callback). |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.576 | 9.5s | 7.0s | 31.5s | 3.7s | 265.3 | 0 | 7 | 7 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello.
हॅलो.
agent
1.3s
Hello.
customer
2.0s
Hello.
हॅलो.
agent
2.6s
Sir, I was calling from JSW One, from Jindal Steel.
सर JSW One से बात कर रहा था मैं, जिंदल स्टील से।
customer
5.3s
From where?
कहाँ से?
agent
6.0s
JSW One MSME sir, Jindal Steel.
JSW One MSME सर, जिंदल स्टील।
customer
8.3s
Okay. Sir, have you called regarding Prime Sol?
Okay. सर Prime Sol के रिगार्डिंग कॉल किया आपने?
agent
10.4s
That's right, sir.
customer
11.1s
No sir, it's been four years now, I am not there sir.
नहीं सर, मैं अभी चार साल हो गया मैं वहां पे नहीं हूं सर।
agent
14.2s
Okay sir, okay. I will update it anyway, so you won't get unwanted calls from our side, okay?
ठीक है सर, ठीक है। मैं वैसे अपडेट कर देता हूं, so you won't get unwanted calls from our side, हां?
customer
18.0s
Yes, yes.
agent
18.5s
Thank you.
customer
18.9s
Thank you.
agent
19.6s
Thank you.