Call 21112178851140111 2026-09-04 · Ronak Mehta · 1:25
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Interested | full conversation 17 turns, clean transcript (0% inaudible) | Hindi | 17 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background chatter and crosstalk on the agent's side, but the main conversation is mostly clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.62
confidence high · +3/−0
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak, jumping directly into asking for a requirement.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead opening with a direct question about requirements.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
The agent only asked one of the six required discovery questions (monthly tonnage).
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
objection
The customer raised 1 objection
you did not answer:
price
Yes, your rates are higher, sir, that's why.
did well
Qualify
Is there any requirement coming up in HR for this month's planning?
Closure with next step
Okay, I'll ping you on WhatsApp. You can send me the dimensions there itself.
Summary
The agent contacted a customer to inquire about HR coil requirements. The customer, who procures around 50 MT monthly, expressed hesitation due to past experiences with JSW's high prices. The agent failed to counter the price objection effectively but did manage to get the customer to agree to send their specific requirements via WhatsApp for a new quote.
Coaching
When a customer objects that our price is high, don't dismiss it; instead, ask to compare the total landed cost against their current supplier to prove our value.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission to speak, jumping directly into asking for a requirement. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook, instead opening with a direct question about requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | How many tons do you procure monthly, by the way? The agent only asked one of the six required discovery questions (monthly tonnage). |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The agent did not pitch any USPs; he only made a generic 'best price' claim which was not substantiated. |
| SL5 Qualify | 2 | pass | – | 2.0 | Is there any requirement coming up in HR for this month's planning? The agent successfully asked if a current requirement exists and arranged to receive the details via WhatsApp. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Okay, I'll ping you on WhatsApp. You can send me the dimensions there itself. The agent established a clear next step for the customer to send requirement details on WhatsApp. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | Yes, your rates are higher, sir, that's why. |
Okay, the rates have increased now anyway, sir, even in market fetching. So it will remain the same now. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.682 | 21.0s | 9.8s | 54.2s | 4.6s | 351.4 | 0 | 9 | 8 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
2.0s
Hello, am I speaking with Amit Nirvan ji?
हेलो अमित निर्वाण जी से बात हो रही है?
customer
4.2s
Yes sir.
जी सर।
agent
4.8s
Yes, this is Ronak Mehta speaking from JSW One. Is there any requirement coming up in HR for this month's planning?
जी रोनक मेहता बात कर रहा हूं JSW One से। HR में कुछ requirement अभी आ रहा है ये month का planning?
customer
9.1s
For sheet?
Sheet के लिए?
agent
10.1s
Yes, in sheet, coils.
हां, sheet, coils में।
customer
12.5s
Yes, I will put it in once after confirming.
हां मैं डालता हूं एक बार ना confirm करके।
agent
15.1s
How many tons do you procure monthly, by the way?
कितना ton procure करते हैं वैसे आप monthly का?
customer
17.5s
Monthly it's about fifty, fifty tons.
Monthly हो जाता है पचास, पचास ton.
agent
20.0s
I will get it done for you at the best price from JSW.
करके दे दूंगा सर best price JSW से।
customer
21.8s
Yes, so I will confirm the quantity to you now.
हां तो मैं अभी एक आपको करता हूं confirm quantity ना।
agent
24.0s
You had one before as well, but the deal couldn't go through, sir. Was there some issue?
आपकी आपकी पहले का भी था but कुछ deal नहीं हो पाया था सर, कुछ issue था क्या?
customer
26.6s
Yes, your rates are higher, sir, that's why.
हां वो rate आपकी ज्यादा आती है ना सर इसलिए इस वजह से।
agent
29.2s
Okay, the rates have increased now anyway, sir, even in market fetching. So it will remain the same now. You send me the details, I'll get it done. Okay?
Okay, अभी तो rate सर बढ़ ही गई है वैसे market fetching में भी। तो अभी तो same ही रहेगी। आप मुझे details भेज दीजिए मैं करा देता हूं। ठीक है?
customer
34.0s
Okay sir, okay.
ठीक है सर, ठीक है।
agent
35.2s
Okay. Okay, I'll ping you on WhatsApp. You can send me the dimensions there itself.
Okay. Okay, मैं आपको WhatsApp पे ping कर देता हूं। मुझे आप वहीं पे भेज देना dimensions.
customer
38.4s
Okay.
ठीक है।
agent
39.0s
Okay, okay Amit ji, thank you.
Okay, okay अमित जी, thank you.