21112178850692331 · Call

Call 21112178850692331 2026-09-04 · Ronak Mehta · 1:51

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
MSME_IS_PANIndia_NewReg_260526	No_requirement	full conversation 23 turns, clean transcript (0% inaudible)	Hindi	23	new_registration (campaign_name:high)

Audio: clear: The audio quality is good, with minimal background noise.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

1.5/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

2 /4 flags

segment: wrong_product material: None

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.29

confidence high · +20/−4 from 21 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Full discovery (8 Qs) The agent correctly identified the business type, but the customer was not a steel user, so no further discovery on steel procurement was possible. This fails the threshold of 4 questions.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.

−2.0 pts First opportunity identified The customer confirmed they have no requirement, and the agent did not schedule a specific callback date, instead pivoting to a referral.

How Sajal Bhaskar did it on a 10.0/10 call —

I will call you tomorrow afternoon after 12 or 1 o'clock.

−2.0 pts Closure - one of three outcomes The call ended without a quote, a specific callback scheduled in the CRM, or a platform walkthrough.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।

objection The customer raised 1 objection you did not answer: just_registered_to_check

No sir, I was just checking it out. There's no plan right now, actually.

did well

Warm welcome opener

Hello. Arnav ji? Good afternoon. This is Ronak Mehra speaking from JSW One.

Summary

The agent contacted a new registrant who turned out to be in the wrong industry (a dal and flour mill) and had no requirement for steel. The customer stated they were just browsing the site. The agent correctly identified the lead was not a fit and pivoted to asking for a referral to a friend the customer mentioned. The call ended without any concrete next steps.

Coaching

When a customer is disqualified this early, you still have a chance to make an impression. After they said they were 'just checking', you could have offered a sample price on a common item to show transparency before asking for a referral.

Missed: NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
NR1 Warm welcome opener	1	pass	–	1.0	Hello. Arnav ji? Good afternoon. This is Ronak Mehra speaking from JSW One. The agent used a standard, polite opening.
NR2 Verify basic profile (4 Qs)	1	partial	2	0.5	Arnav ji?... I can tell from the name, Dal and Floor Mills. The agent confirmed the contact's name and company, and attempted to understand procurement needs, but did not ask for city or best contact details.
NR3 Full discovery (8 Qs)	3	fail	2	0.0	what do you deal in?... We have a dal mill, sir, and a flour mill. The agent correctly identified the business type, but the customer was not a steel user, so no further discovery on steel procurement was possible. This fails the threshold of 4 questions.
NR4 Platform education	1	fail	–	0.0	No, it's like the prices get updated daily, right? So if you need any specific materials, then I can tell you about that. The agent responded to a direct question about price but did not proactively educate the customer on the platform's value propositions like delivered pricing or test certificates.
NR5 First opportunity identified	2	fail	–	0.0	I don't need anything like that. The customer confirmed they have no requirement, and the agent did not schedule a specific callback date, instead pivoting to a referral.
NR6 Closure - one of three outcomes	2	fail	–	0.0	Yeah. Thank you, Arnav ji. The call ended without a quote, a specific callback scheduled in the CRM, or a platform walkthrough.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
just_registered_to_check	mishandled	No sir, I was just checking it out. There's no plan right now, actually.	What do you, I mean, what do you procure, what do you deal in?

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.574	28.6s	21.2s	61.2s	7.0s	304.2	0	12	11	7

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.6s

Hello.

agent

1.5s

Hello. Arnav ji? Good afternoon. This is Ronak Mehra speaking from JSW One.

Hello. अर्णव जी? Good afternoon. रोनक मेहरा बात कर रहा हूं मैं JSW One से।

agent

4.7s

I was seeing your account, you had registered on JSW One. Were you planning something in MS steels, sheets, coils, in material?

आपका account दिख रहा था, JSW One में register किया था आपने। कुछ MS steels में, sheets, coils में कुछ plan कर रहे थे क्या material में?

customer

8.8s

No sir, I was just checking it out. There's no plan right now, actually.

नहीं सर, अभी तो just check out कर रहा था। अभी कोई plan नहीं है actually.

agent

12.0s

What do you, I mean, what do you procure, what do you deal in?

आप क्या मतलब क्या procure करते हैं means, किस में deal करते हैं आप?

customer

14.4s

No sir, I just checked it out randomly. Our industry is different.

नहीं सर, ये तो random मैंने check out कर लिया था। हमारी तो industry दूसरी है।

agent

17.1s

Okay. I understand, I can tell from the name, Dal and Floor Mills.

अच्छा। तो समझ, नाम से समझ रहा है, Dal and Floor Mills.

customer

19.6s

Yes.

जी।

agent

20.0s

So that, so what exactly is your product? What is there in mills?

वो तो, तो ये क्या exactly क्या product है आपका ये? Mills में क्या है इसमें?

customer

22.8s

Sir dal and flour, the name that is written. Oh, okay.

सर दाल और floor, जो नाम लिखा है। अच्छा, okay.

agent

25.0s

Yes.

जी।

customer

25.3s

Okay. We have a dal mill, sir, and a flour mill.

Okay. हमारी तो दाल mill है सर और floor mill है।

agent

27.0s

Okay.

अच्छा।

customer

27.5s

I was just checking out, I thought, are the rates on this or not. That is price on request, right?

मैं just check out कर रहा था कि मैंने कहा कि rate है इसपे नहीं है। वो तो price on request है ना?

agent

31.2s

Yes, yes.

agent

31.8s

No, it's like the prices get updated daily, right? So if you need any specific materials, then I can tell you about that. What metal material do you need?

नहीं वो तो कैसे कि daily daily के prices update होते रहते हैं ना। तो आपको कुछ specific materials लगता है तो मैं आपको बताऊं ना फिर उसमें। कोई metal का क्या material लगता है आपको?

customer

37.0s

I don't need anything like that.

मेरा ऐसा कोई लगता नहीं।

customer

38.2s

It's of no use to me. I actually have a friend. He does some work with steel. So he might need it.

मेरे तो कोई काम ही नहीं आता। मेरा actually friend है। वो करते हैं steel स्टूल का कुछ काम। तो उनका लगता होगा।

agent

42.5s

Yes, yes.

जी जी।

agent

42.8s

Okay, then I'll do one thing, share my number, number, my number with him. If he needs anything, he can directly get the pricing, whatever update it is, from me.

ठीक है तो मैं आपको एक काम करता हूं, उनको मेरा number, number, मेरा number share करके रख दीजिए उनके साथ में। कुछ लगता है तो कैसे directly मेरे से वो pricing, जो भी रहेगा वो update ले सकते हैं मेरे से।

customer

49.8s

Okay sir, okay.

agent

51.5s

Yeah. Thank you, Arnav ji.

Yeah. Thank you अर्णव जी आप।

customer

53.0s

Okay. Thank you sir. Thank you.