Call 21112178850640421 2026-09-04 · Jeevan Jeejo · 1:15
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 7 turns, clean transcript (14% inaudible) | English | 7 | supply_led (campaign_name:medium) |
Audio: muffled: The customer's voice is muffled and distant, making parts of their speech difficult to understand.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak before launching into the reason for the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price hook; instead, he asked about a previous enquiry.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call ended before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 78% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
Summary
The agent called to follow up on a past enquiry for HR sheets. The customer immediately requested a callback at 2 o'clock. The agent did not confirm the callback time, and the call ended without any information being gathered.
Coaching
When a customer requests a callback, always confirm the time to lock it in as a firm next step, e.g., 'Certainly, I will call you back at 2 PM today.'
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Uh sir, this is Jeevan from JSW One platforms. Uh, I can see that you have enquired for HR sheets and then, you know, I was just curious to know what happened after that. The agent did not ask for permission to speak before launching into the reason for the call. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not lead with a supply or price hook; instead, he asked about a previous enquiry. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call ended before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was done, and no USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The agent did not ask about a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | CUSTOMER: [inaudible] call me at 2 o'clock. AGENT: Hello? Uh yeah, yeah, tell me sir. The agent did not explicitly confirm the callback time requested by the customer as a committed next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.777 heavy | 16.0s | 4.6s | 54.4s | 11.0s | 281.2 | 0 | 4 | 3 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.2s
Hello.
customer
1.2s
Hello.
agent
2.0s
Uh hello, good afternoon. Am I talking to Mr. Hidayat? Hidayat Sayed?
customer
5.1s
Yes.
हाँ।
agent
5.8s
Uh sir, this is Jeevan from JSW One platforms. Uh, I can see that you have enquired for HR sheets and then, you know, I was just curious to know what happened after that. Is it like the project has, yeah, project has declined or is there anything wherein we can help you out with?
customer
17.6s
[inaudible] call me at 2 o'clock.
agent
21.8s
Hello? Uh yeah, yeah, tell me sir.