Call 21112178850463081 2026-09-04 · Jeevan Jeejo · 0:55
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 7 turns, clean transcript (0% inaudible) | English | 7 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise on the customer's side and minor crosstalk, but speech is fully intelligible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.38
confidence high · +12/−2
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The customer ended the call before the agent had an opportunity to deliver the hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call was terminated by the customer before discovery could begin.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
The call did not progress to the qualification stage.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
Yeah, you can send me uh details in WhatsApp. I'll look into it and call you back.
did well
Opener & permission
Uh hello, good morning. Uh sorry, good afternoon Mr. Karthik. Uh is it a good time to talk? I'm Jivan from JSW.
Summary
The agent performed the initial greeting and permission check correctly. The customer immediately deflected, asking for details to be sent via WhatsApp before ending the call. The agent agreed and ended the call without attempting discovery or securing a specific follow-up appointment.
Coaching
When a customer deflects by asking for details on WhatsApp, try to secure a specific time for a follow-up call instead of just agreeing.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Uh hello, good morning. Uh sorry, good afternoon Mr. Karthik. Uh is it a good time to talk? I'm Jivan from JSW. Agent delivered the full opener, used the customer's name, and asked for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The customer ended the call before the agent had an opportunity to deliver the hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call was terminated by the customer before discovery could begin. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the pitch stage as no discovery was made. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call did not progress to the qualification stage. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Yeah, you can send me uh details in WhatsApp. I'll look into it and call you back. Agent agreed to send details but did not secure a specific callback time or commit to a quote. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | Yeah, you can send me uh details in WhatsApp. I'll look into it and call you back. |
Perfect, perfect. Thank you so much Karthik. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.585 | 7.9s | 5.6s | 41.5s | 5.0s | 281.0 | 0 | 4 | 3 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.8s
Uh hello, good morning. Uh sorry, good afternoon Mr. Karthik. Uh is it a good time to talk? I'm Jivan from JSW.
customer
6.4s
Uh I'll call you back later.
agent
8.0s
Sure, I'll send you a message in...
customer
8.8s
Yeah, you can send me uh details in WhatsApp. I'll look into it and call you back.
agent
12.7s
Perfect, perfect. Thank you so much Karthik.
customer
14.5s
Thank you.
agent
15.2s
Yeah.