Call 21112178850429121 2026-09-04 · Jeevan Jeejo · 4:04
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Query | full conversation 33 turns, clean transcript (0% inaudible) | English | 33 | supply_led (campaign_name:medium) |
Audio: clear: A single Hindi word 'Accha' is used in an otherwise English conversation.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
not_in_stockyard
Agent needs to check with the category team for availability and pricing of 63mm C45 plates, indicating it is not a standard stockyard item.
4 · Sentiment
the CUSTOMER
+0.48
confidence high · +14/−4
from 22 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price hook, instead moving directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent did not ask any of the six required discovery questions; the customer took control and stated their need immediately.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
Agent asked if a requirement exists but failed to capture the full details (qty, width, date) on the call, instead deferring to WhatsApp.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
habit You did 75% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener & permission
Hello, good afternoon. Am I talking to Unique Engineers?... this is Jeevan calling from JSW One platforms, Mumbai. So, is it a good time to talk, sir?
Closure with next step
just give me like two hours of time... I'll try to get the pricing.
Summary
The agent contacted a manufacturing lead who immediately took control of the call, stating a specific requirement for 63mm C45 plates in Peenya, Bengaluru. The agent skipped discovery and qualification, instead agreeing to check availability with the category team and provide a quote via WhatsApp within two hours. The call ended with a clear but agent-passive next step.
Coaching
When the customer takes control early, you must steer the conversation back to discovery to understand their business before jumping to a solution.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Hello, good afternoon. Am I talking to Unique Engineers?... this is Jeevan calling from JSW One platforms, Mumbai. So, is it a good time to talk, sir? Agent successfully greeted, identified self and company, used the customer's company name, and asked for permission. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | this is with respect to an enquiry or the registration that you have made in our platform. So just wanted to check if you have got any, you know, uh present or current requirement... The agent did not lead with a supply or price hook, instead moving directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent did not ask any of the six required discovery questions; the customer took control and stated their need immediately. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched because no discovery was done to identify a customer need to pitch against. |
| SL5 Qualify | 2 | fail | – | 0.0 | you can just share me the, you know, the exact attributes and the material name through uh that uh WhatsApp text... Agent asked if a requirement exists but failed to capture the full details (qty, width, date) on the call, instead deferring to WhatsApp. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | just give me like two hours of time... I'll try to get the pricing. Agent committed to a clear next step (providing a quote) with a specific turnaround time (two hours). |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.746 heavy | 73.9s | 25.2s | 144.9s | 16.5s | 348.3 | 0 | 17 | 16 | 10 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
2.0s
Hello, good afternoon. Am I talking to Unique Engineers?
customer
5.1s
Yes.
agent
6.1s
Uh sir, this is Jeevan calling from JSW One platforms, Mumbai. So, is it a good time to talk, sir?
customer
11.3s
Yeah.
agent
12.3s
Yeah, perfect. Thank you. Uh so, uh sir, this is with respect to an enquiry or the registration that you have made in our platform. So just wanted to check if you have got any, you know, uh present or current requirement for HR sheets, coils, or PPGL, GI, GA sheets?
customer
20.9s
Uh like until what thickness do you offer?
agent
24.0s
So we basically offer uh like like the entire whole variety of segments because we have multiple plants and we have multiple, you know, uh distributors across India. So, uh based on your requirement, we will arrange the product from either the plant or from the nearby yards and then we supply it to you.
customer
35.7s
Okay. What about thicknesses like 60, 100, 150 mm, something like that?
agent
40.2s
Uh 150 mm of?
customer
41.7s
Uh carbon 45. Uh do one thing. I currently I have a requirement of 63 mm C45 plates.
agent
47.1s
Got it. Got it. No worries. Sir, I'll do one thing. If you don't mind, may I just confirm is 7996936969 is your WhatsApp number?
customer
53.3s
Yeah, yeah, this is the number.
agent
54.7s
Yeah, sure. I'll share you my details. Uh you can just share me the, you know, the exact attributes and the material name through uh that uh WhatsApp text so that I can uh forward the message to the category team and get the pricing for you.
customer
1.4s
Okay. How long will this take like after I send the message, how long will it take you to give me a price?
agent
6.0s
Uh just give me like two hours of time.
customer
8.5s
Okay.
agent
9.5s
Yeah, in two hours of time, I'll try to get the pricing. I'll try to get the delivered pricing, which is like including the freight. And uh based on that, you can you can take your call. Yeah, basically, may I just confirm if your delivery location comes around Bengaluru urban?
customer
18.9s
Peenya. Peenya 560058.
agent
20.8s
Oh, okay. Peenya Industrial Area, right?
Accha, okay. Peenya Industrial Area, right?
customer
22.8s
Yeah, yeah.
agent
23.4s
I get it. I get it. I get it. Okay, no worries. No worries. So I guess most of the delivery will be from either Coimbatore, I mean, uh sorry, uh yeah, Coimbatore area or maybe from Bangalore itself.
agent
32.2s
I mean, yeah, like you have to check the availability, right? So based on the requirement of yours. So that's not a problem. We will arrange all those stuffs. That's not a big deal. So kindly share the requirement through the WhatsApp once I text you. Uh based on that, I'll I'll take up the call.
customer
41.2s
Okay. Sure, no problem.
agent
42.4s
Yeah. Your good name, sir?
customer
43.6s
It's Jay, J A I.
agent
45.7s
Jay. Got it. And you do you head the company or you are like into procurement?
customer
49.4s
Yeah, I'm proprietor.
agent
50.5s
You're the proprietor. Got it. Got it.
customer
51.6s
Yeah.
agent
52.1s
Understood. No worries. So, Jay, I'll do one thing. I'll text you right away. You can share me your requirement.
customer
56.2s
Okay, thank you.
agent
57.2s
Yeah, perfect. Thank you. Thank you so much, Jay.
customer
59.8s
Okay.