Call 21112178850348511 2026-09-04 · dhruv · 0:44
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 12 turns, clean transcript (0% inaudible) | Marathi | 12 | new_registration (campaign_name:medium) |
Audio: clear: There is some minor background noise but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.24
confidence high · +4/−0
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were asked; the agent immediately moved to confirm a lack of requirement.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
While the agent asked about a requirement, it was a leading negative question, and upon receiving a 'no', no specific callback date was scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call was terminated without achieving any of the three required closure outcomes (quote, callback, or walkthrough).
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Summary
The agent called to verify a new registration. He opened by asking if the customer did not have a steel requirement, to which the customer agreed. The agent explained the call was to update their record to prevent future calls and then ended the conversation. No discovery or sales pitch was attempted.
Coaching
Your opening question, 'You don't have a requirement, right?', immediately closes the door to a sales conversation. Instead, assume there is potential and start with discovery questions to understand their business.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The agent opened with a leading negative question ('You don't have a requirement for steel, right sir?'), which is the opposite of a warm opener designed to create an opportunity. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
The agent only confirmed the company name but did not ask about procurement city, role, or contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were asked; the agent immediately moved to confirm a lack of requirement. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The platform was not mentioned or explained at any point in the call. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
While the agent asked about a requirement, it was a leading negative question, and upon receiving a 'no', no specific callback date was scheduled. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call was terminated without achieving any of the three required closure outcomes (quote, callback, or walkthrough). |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.717 | 11.4s | 4.5s | 28.1s | 4.0s | 257.9 | 0 | 6 | 6 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello.
हॅलो.
agent
1.1s
Hello.
हॅलो.
customer
1.9s
Hello.
हॅलो.
agent
2.5s
S Corporation?
एस कॉर्पोरेशन?
customer
3.6s
Yes.
हो.
agent
4.1s
Sir, I'm calling from JSW One. Hello sir.
सर JSW One मधून बोलतोय. नमस्कार सर.
customer
6.3s
Hello.
नमस्कार.
agent
7.1s
Sir, actually this call was for verification. You don't have a requirement for steel, right sir?
सर ऍक्च्युली हा व्हेरिफिकेशनसाठी कॉल केला होता. आपल्याला स्टीलमध्ये रिक्वायरमेंट नसतं ना साहेब?
customer
10.8s
Uh, no sir.
अ नाही सर.
agent
12.5s
Understood. Okay, that's what I actually had to update because you were repeatedly getting those calls, right, so that's why.
अंडरस्टुड. ओके, तेच ऍक्च्युली अपडेट करायचं होतं कारण काय तुम्हाला नेहमी नेहमी ते कॉल येत होते ना म्हणून तेच.
customer
16.5s
Yes, yes sir please. Yes, thank you sir.
हो, येस सर प्लीज. येस, थँक यू सर.
agent
18.2s
Thank you.
थँक यू.