Call 21112178850258181 2026-09-04 · Abdul Ansari · 0:55
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Wrap up time exceeded :0 | full conversation 14 turns, clean transcript (0% inaudible) | Hindi | 14 | new_registration (campaign_name:medium) |
Audio: clear: There is some minor background noise on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: construction
MOQ: None MT None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.14
confidence high · +3/−2
from 9 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were asked to understand the customer's business, procurement habits, or needs.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Although a requirement was asked for, the agent failed to schedule a specific callback date when the customer had no immediate need.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with a vague promise to 'message you from my personal number', not a confirmed quote, callback, or walkthrough.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
objection
The customer raised 1 objection
you did not answer:
just_registered_to_check
No, not right now.
Summary
The agent contacted a new registrant from an infrastructure company. The agent immediately asked for a requirement, which the customer denied having at present. The agent failed to conduct any discovery or establish a concrete next step, ending the call with a vague offer to send a message.
Coaching
You skipped the entire discovery process. Without understanding the customer's business, you can't tailor your pitch or identify a real opportunity; instead, ask the profile and discovery questions to build rapport before asking for a requirement.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The agent immediately asked for a requirement, which is a pushy opening, rather than positioning as a helper. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
Only confirmed the company name; did not ask for procurement city, role, or contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business, procurement habits, or needs. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain any features or benefits of the JSW One platform. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
Although a requirement was asked for, the agent failed to schedule a specific callback date when the customer had no immediate need. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended with a vague promise to 'message you from my personal number', not a confirmed quote, callback, or walkthrough. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| just_registered_to_check | mishandled | No, not right now. |
I will message you from my personal number, okay? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.641 | 15.0s | 8.4s | 31.6s | 3.8s | 288.0 | 0 | 7 | 7 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello?
agent
1.8s
Hello.
agent
2.6s
Sir, I am Abdul speaking from JSW.
सर मैं अब्दुल बात कर रहा हूं जे एस डब्ल्यू से।
customer
5.1s
Yes, tell me.
हां बोलिए ना।
agent
5.8s
You are speaking from Samruddin Infrastructure, right sir?
समरुद्दीन इंफ्रास्ट्रक्चर से बात कर रहे हैं ना सर आप?
customer
8.0s
Yes, yes, yes.
जी जी जी।
agent
8.6s
Sir, is there any requirement for steel, I called for that, like is there any current requirement for HR, CR?
सर जी कुछ रिक्वायरमेंट है क्या स्टील में इसके लिए फोन किया था, लाइक एच आर सी आर में कुछ अभी रिक्वायरमेंट चल रहा है क्या?
customer
12.3s
No, not right now. I had one, but it wasn't much, the quantity was less. Hmm hmm.
नहीं अभी फिलहाल नहीं है। मेरा हो गया था लेकिन ज्यादा नहीं था क्वांटिटी कम था। हम्म हम्म।
agent
15.9s
Okay, okay, okay. No, we can do even four-five tons, no problem. If you need HR plate etc., we can do four-five tons.
अच्छा अच्छा अच्छा। नहीं चार पांच टन भी कर देंगे कोई दिक्कत नहीं है। एच आर प्लेट वगेरह चाहिए ना चार पांच टन कर देंगे।
customer
19.8s
Okay.
अच्छा।
customer
20.9s
Okay, if I have something on my site, I will tell you.
चलेगा, कुछ मेरा साइट पे रहेगा तो मैं बोलता हूं आपको।
agent
22.8s
I will message you from my personal number, okay?
मैं आपको मैसेज कर देता हूं पर्सनल नंबर से, ठीक है?
customer
25.0s
Okay, okay, okay.
चलेगा, चलेगा, ओके।
agent
27.0s
Okay, okay.
ओके ओके।