21112178850229081 · Call

Call 21112178850229081 2026-09-04 · Ronak Mehta · 1:01

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_Inte_MFG_M1_3_NoEnq_Sep26	No_requirement	full conversation 17 turns, clean transcript (0% inaudible)	Hindi	17	new_registration (campaign_name:medium)

Audio: clear: Some background chatter is present but doesn't significantly affect transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

0.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

2 /4 flags

segment: construction material: TMT

3 · Supply

none

4 · Sentiment

the CUSTOMER

0.13

confidence high · +4/−1 from 16 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Full discovery (8 Qs) Only asked about business type, missing all other key discovery points like volume, brands, and payment terms.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.

−2.0 pts First opportunity identified The agent accepted a vague 'next week' callback instead of scheduling a specific date and time.

How Sajal Bhaskar did it on a 10.0/10 call —

I will call you tomorrow afternoon after 12 or 1 o'clock.

−2.0 pts Closure - one of three outcomes The call ended passively without a confirmed quote, specific callback in the CRM, or a platform walkthrough scheduled.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।

objection The customer raised 1 objection you did not answer: check_with_manager

I will talk to my father.

Summary

The agent contacted a new registrant from a construction company. The customer stated they have no immediate requirement for HR/CR steel, need to talk to their father, and primarily use TMT. The agent performed minimal discovery and ended the call after agreeing to a vague 'next week' follow-up.

Coaching

For new registrations with no immediate need, you must still follow the script to build a profile and educate them on the platform's value, rather than ending the call early.

Missed: NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Evidence from the transcript
NR1 Warm welcome opener	1	fail	–	Is there any material requirement right now in MS, HR, CR? The opener was a direct sales push for a requirement, not a warm welcome for a new registrant.
NR2 Verify basic profile (4 Qs)	1	fail	1	JK Construction? Only verified the company name; missed procurement city, decision-making role, and contact details.
NR3 Full discovery (8 Qs)	3	fail	1	Do you do trading or what are you going to do with it? Only asked about business type, missing all other key discovery points like volume, brands, and payment terms.
NR4 Platform education	1	fail	–	The agent did not explain any of the platform's benefits like transparent pricing, test certificates, or stock availability.
NR5 First opportunity identified	2	fail	–	you can do it next week. The agent accepted a vague 'next week' callback instead of scheduling a specific date and time.
NR6 Closure - one of three outcomes	2	fail	–	If anything comes up in between, let me know, okay? The call ended passively without a confirmed quote, specific callback in the CRM, or a platform walkthrough scheduled.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
check_with_manager	mishandled	I will talk to my father.	By when is your requirement? I will call you accordingly once.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.611	17.6s	11.2s	32.2s	4.6s	276.1	0	7	10	7

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.0s

Hello?

agent

1.9s

JK Construction?

customer

3.0s

Yes, yes, yes.

जी जी जी।

agent

3.6s

Yes, this is Rounak speaking from JSW One. Is there any material requirement right now in MS, HR, CR?

जी रौनक मैं तब बात कर रहा हूं JSW One से। कुछ मटेरियल रिक्वायरमेंट आ रहा है अभी MS में, HR में, CR में?

customer

8.3s

No, no, not right now, brother. I will put in the requirement.

नहीं नहीं अभी भैया नहीं है। मैं डाल दूंगा रिक्वायरमेंट।

customer

10.4s

When I get a little free, I will talk. I will talk to my father.

थोड़ा अभी मैं फ्री होता हूं तो बात कर लूंगा। पापा जी से बात कर लूंगा।

agent

13.2s

By when is your requirement? I will call you accordingly once.

कब तक आपका रिक्वायरमेंट है? मैं आपको वैसे कॉल करूंगा एक बार।

customer

15.9s

Okay, okay, you can do it next week.

ठीक है ठीक है आप next week में कर लेना।

agent

18.1s

Okay, but which material do you deal in, sir?

अच्छा बट कौनसा मटेरियल में डील करते हैं सर आप?

customer

20.6s

Right now, we mostly need TMT and such.

अभी मोस्टली हमें TMT वगेरा लगता है।

agent

23.3s

Okay. Fine, that will work. Let me know, okay?

अच्छा। ठीक है चलेगा। बताइएगा ओके?

customer

25.4s

Okay, okay.

ठीक है ठीक है।

agent

26.1s

Do you do trading or what are you going to do with it?

आप ट्रेडिंग करते हैं या इसका क्या करने वाले हैं?

customer

28.0s

No, we are contractors.

नहीं हम लोग कॉन्ट्रैक्टर हैं।

agent

29.2s

Okay. Fine, I have pinged you on WhatsApp. If anything comes up in between, let me know, okay?

अच्छा। ठीक है मैंने आपको WhatsApp पे मैं पिंग कर दिया है। कुछ रहेगा आता है बीच में तो बताइए ओके?

customer

33.2s

Okay, okay.

ठीक है ठीक है।

customer

34.8s

Yes.

हां।