Call 21112178850209151 2026-09-04 · ankit mistry · 1:03
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Not_Answered | full conversation 16 turns, clean transcript (0% inaudible) | Gujarati | 16 | supply_led (campaign_name:medium) |
Audio: clear: There is a child's voice in the background on the customer's side, but it does not interfere with the transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.05
confidence high · +4/−4
from 4 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent greeted, used the customer's name, and identified themself, but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a supply or price hook; instead, they immediately asked if the customer had a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked no discovery questions about the customer's business, applications, volume, or current suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
You just give the rate and keep it. If I have anything new, you WhatsApp me yours.
did well
Closure with next step
I'll do it right now. Is this the same number on your WhatsApp?
Summary
The agent contacted the lead to inquire about Hot Rolled steel requirements for the new month. The customer immediately deflected, asking the agent to send rates via WhatsApp without providing any details. The agent performed no discovery or qualification and simply agreed to send the information, ending the call.
Coaching
When a customer asks you to just send a price list, you lose control of the call. Before agreeing, try to ask one or two discovery questions like 'What do you manufacture?' or 'What thickness do you typically use?' to make the quote you send more relevant.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent greeted, used the customer's name, and identified themself, but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not lead with a supply or price hook; instead, they immediately asked if the customer had a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked no discovery questions about the customer's business, applications, volume, or current suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched because no discovery was conducted to identify customer needs. |
| SL5 Qualify | 2 | fail | – | 0.0 | Rakesh bhai, as the month has changed, will there be any requirement from your end for HR for this month? Agent asked if a requirement existed but failed to capture any specific details (grade, thickness, qty) when the customer deflected. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I'll do it right now. Is this the same number on your WhatsApp? Agent confirmed a specific next step (sending a WhatsApp) with an immediate turnaround time. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | You just give the rate and keep it. If I have anything new, you WhatsApp me yours. |
I'll do it right now. Is this the same number on your WhatsApp? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.691 | 19.2s | 8.6s | 35.2s | 4.4s | 246.9 | 0 | 8 | 7 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello
હેલો
agent
1.8s
Hello
હલો
agent
2.8s
Hello, is this Rakesh ji speaking? Rakesh Makwana?
હેલો રાકેશજી વાત કરે છે? રાકેશ મકવાણા?
customer
5.4s
Speak
બોલો
agent
6.2s
Rakesh bhai, good morning. I am Ankit Mistry speaking from Jindal Steel, Mumbai.
રાકેશભાઈ ગુડ મોર્નિંગ. હું અંકિત મિસ્ત્રી વાત કરું છું જિંદાલ સ્ટીલમાંથી, મુંબઈ.
customer
10.1s
Yes, speak.
બોલોને.
agent
11.6s
Rakesh bhai, as the month has changed, will there be any requirement from your end for HR for this month?
રાકેશભાઈ, આપણે જેમ કે મહિનો બદલાયો છે, તો કોઈ તમારી એન્ડથી requirement હશે HR માં આ મહિના માટે?
customer
16.8s
What do you have available?
કયું અવેલેબલમાં પડ્યું છે તમારી પાસે?
agent
19.5s
Sir, I have the complete stock available in HR from 1.6 to 16 mm.
સાહેબ મારી પાસે તો HR માં 1.6 થી લઈને 16 mm સુધીનો પૂરેપૂરો સ્ટોક અવેલેબલ છે.
customer
24.3s
No problem. You just give the rate and keep it. If I have anything new, you WhatsApp me yours.
કાઈ વાંધો નઈ. તમે છે ને, રેટ આપીને રખાવો. મારે કઈ નવી હશે ને, મને WhatsApp કરજો તમારું.
agent
28.6s
I'll do it right now. Is this the same number on your WhatsApp?
અભી હાલ કરી આપું. આ સેમ નંબર છે તમારો WhatsApp પર?
customer
30.8s
Yes, yes.
હા, હા.
agent
31.5s
Okay sir, I'll WhatsApp you right now.
ઓકે સર, અભી હાલ તમને કરી આપું WhatsApp.
customer
33.4s
Yes.
હા.
agent
34.0s
Okay sir.
ઓકે સર.
unknown
35.0s
The whole pink one.
આખી ગુલાબી.