Call 21112178850117591 2026-09-04 · Sajal Bhaskar · 0:57
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | new_registration (campaign_name:medium) |
Audio: clear: Some background noise is present on the customer's side, but it does not significantly impact transcription quality.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.00
confidence high · +9/−6
from 10 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent skipped discovery entirely and asked directly for an order, asking none of the 8 required questions.
training gap
Nobody in the data does this step well, so this is a training gap for the floor rather than a personal one.
−2.0 pts
First opportunity identified
Although the agent asked about a future order, they did not secure a specific callback date after the customer stated they had no current need.
How Anupreeti Mahadik did it on a
8.5/10 call —
Tell me the width and this, I will send the rate accordingly. As it is.
−2.0 pts
Closure - one of three outcomes
The call ended abruptly without a confirmed next step such as a scheduled callback, quote, or platform walkthrough.
How Anupreeti Mahadik did it on a
8.5/10 call —
I will send it to you on WhatsApp. And also give me this, give me the estimate itself then, immediately.
Summary
The agent contacted a new registrant from an engineering company. The agent immediately asked if the customer had a current requirement, bypassing all verification and discovery steps. The customer stated they had no need at the moment and would call back if a requirement arose, then ended the conversation.
Coaching
You skipped the entire discovery process and immediately asked for an order, which caused the customer to end the call. You must first verify the customer's profile and understand their business before trying to identify an opportunity.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The agent did not provide a warm welcome for a new registration, instead opening like a standard cold call and immediately asking for an order. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Am I speaking with Rishikesh ji? From Audumbar Engineering? The agent only verified the customer's name and company (1/4 questions), failing to meet the 'partial' threshold of 2 questions. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The agent skipped discovery entirely and asked directly for an order, asking none of the 8 required questions. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain the platform's benefits as the call was cut short by the customer. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | when can an order come from you? From your side? Although the agent asked about a future order, they did not secure a specific callback date after the customer stated they had no current need. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended abruptly without a confirmed next step such as a scheduled callback, quote, or platform walkthrough. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.64 | 14.6s | 8.2s | 34.2s | 4.8s | 234.2 | 0 | 6 | 6 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.3s
Hello.
हॅलो.
agent
2.4s
Hello.
हॅलो.
agent
3.3s
Am I speaking with Rishikesh ji? From Audumbar Engineering?
ऋषिकेश जी बात कर रहे हैं? औदुंबर इंजीनियरिंग से?
customer
6.6s
Hmm, tell me sir.
हम्म, बोलिए सर।
agent
7.8s
I was calling from JSW One, sir. Greetings.
जेएसडब्ल्यू वन से बात कर रहा था सर, नमस्कार।
customer
10.4s
Greetings, sir.
नमस्ते सर।
agent
11.7s
Sir, are you looking for anything in the steel segment right now? In HR, CR, GP, PPGL? Are you looking for any order?
सर अभी कुछ देख रहे हैं स्टील सेगमेंट में? एचआर, सीआर, जीपी, पीपीजीएल में? कोई आर्डर देख रहे हैं?
customer
16.8s
No sir, nothing for now.
नहीं सर, फिलहाल कुछ नहीं।
agent
18.8s
Okay sir, when can an order come from you? From your side?
अच्छा सर, कब आ सकता है कोई आर्डर आपका? आपकी तरफ से?
customer
21.7s
Sir, not for now. Not for now. If there is anything, I will let you know.
सर फिलहाल तो नहीं। फिलहाल तो नहीं। कुछ अगर रहेगा तो मैं बता दूंगा।
agent
25.8s
Alright sir. Okay sir.
ठीक है सर। ओके सर।
customer
27.1s
Okay, thank you.