Call 21112178850070731 2026-09-04 · Abdul Ansari · 0:57
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 13 turns, clean transcript (0% inaudible) | Hindi | 13 | new_registration (campaign_name:medium) |
Audio: clear: The customer's side has some minor background noise but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.48
confidence high · +8/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Agent did not ask any of the required discovery questions beyond a generic check for requirements.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Agent did not capture a current requirement or schedule a specific callback date, leaving the next step vague.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote being sent, a specific callback being scheduled, or a platform walkthrough being booked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
objection
The customer raised 1 objection
you did not answer:
check_with_manager
Sir, my father handles the orders and all.
did well
Warm welcome opener
Sir, I am Abdul speaking, sir, from the JSW Mumbai office.
Summary
The agent contacted a newly registered user who immediately stated he was not the decision-maker and that his father handles procurement. The agent failed to probe for the decision-maker's contact details or schedule a specific follow-up call. The call ended passively without any discovery or clear next steps.
Coaching
When the customer says someone else is the decision-maker, your next step must be to ask for their contact details or a time to speak with them.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, I am Abdul speaking, sir, from the JSW Mumbai office. The agent provided a standard, professional opening by introducing himself and the company. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Yeah, am I speaking with Mr. Gupta, Ashok, Mr. Ashok Gupta? Agent only verified the customer's name (1/4 questions) and did not ask about city, procurement role, or best contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
Agent did not ask any of the required discovery questions beyond a generic check for requirements. |
| NR4 Platform education | 1 | fail | – | 0.0 |
Agent did not explain any platform benefits like transparent pricing, test certificates, or stock availability. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | You check it, sir, and tell me if there is a requirement. Agent did not capture a current requirement or schedule a specific callback date, leaving the next step vague. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a quote being sent, a specific callback being scheduled, or a platform walkthrough being booked. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| check_with_manager | mishandled | Sir, my father handles the orders and all. |
Okay, okay, okay. Okay, if there is anything, I will You check it, sir, and tell me if there is a requirement. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.552 | 11.6s | 9.4s | 36.0s | 3.4s | 341.4 | 0 | 6 | 7 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.7s
Hello.
customer
2.7s
Yes, speak.
हां बोलिए।
agent
3.3s
Yeah, am I speaking with Mr. Gupta, Ashok, Mr. Ashok Gupta?
Yeah, गुप्ता जी बात कर रहे हैं अशोक, अशोक गुप्ता जी?
customer
5.5s
Yes, yes.
हां हां।
agent
6.2s
Sir, I am Abdul speaking, sir, from the JSW Mumbai office.
सर मैं अब्दुल बात कर रहा हूं सर, JSW Mumbai office से।
customer
8.7s
Yes, yes, from JSW, speak.
हां हां, JSW से बोलिए ना।
agent
10.1s
Yes, yes. Was there any requirement for steel, sir? I called for that. Do you need any sheet plates?
जी जी। कुछ requirement था क्या सर steel में? इसके लिए फोन किया था। Sheet plate चाहिए कुछ आपको?
customer
13.5s
Sir, my father handles the orders and all. I had just checked online to see what the requirements are like.
सर वो order वगेरा पापा ही करते हैं। मैं खाली online देखा था कि कैसा क्या requirements है।
agent
18.2s
Okay, okay, okay. Okay, if there is anything, I will
अच्छा अच्छा अच्छा। अच्छा कुछ अगर रहेगा तो मैं
agent
19.9s
You check it, sir, and tell me if there is a requirement.
आप check कर लेते हैं ना सर, मुझे बताइए requirement है तो।
customer
21.9s
Yes, I will check on the app.
हां मैं वो app पे देख लूंगा।
agent
23.7s
Okay sir. Okay.
ठीक है सर। Okay.
customer
24.7s
Yes. Thank you.
हां। Thank you.