Call 21112178850056761 2026-09-04 · Abdul Ansari · 0:25
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | short or unclear only 5 turns - short exchange, limited evidence to score | Hindi | 5 | new_registration (campaign_name:medium) |
Audio: noisy: Background noise is present throughout the call, and some words are slightly muffled.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.06
confidence med · +0/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call ended before any discovery questions could be asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The call ended before an opportunity could be identified.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended abruptly with no defined closure or next step.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Hello, good morning.
Summary
The agent greeted the customer and attempted to verify their name. The customer corrected the agent, stating their name was Sanjay, not Bodi. The call terminated immediately after this exchange, before the pitch could proceed.
Coaching
When a customer corrects the name you have for them, acknowledge the correction and try to re-engage by stating the purpose of your call.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Hello, good morning. The agent provided a standard warm welcome. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Yes sir, are you speaking from Bodi, sir? The agent only attempted to verify the customer's name before the call ended, not meeting the threshold for a partial pass. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The call ended before any discovery questions could be asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call was too short to reach the platform education step. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The call ended before an opportunity could be identified. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended abruptly with no defined closure or next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.569 | 3.3s | 2.5s | 19.2s | 2.4s | too short | 0 | 2 | 3 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
हेलो?
agent
2.2s
Hello, good morning.
हेलो, गुड मॉर्निंग।
customer
3.2s
Good morning, speak.
गुड मॉर्निंग, बोलो।
agent
4.2s
Yes sir, are you speaking from Bodi, sir?
जी सर, बोडी से बात कर रहे हैं सर?
customer
7.0s
No, Sanjay.
नहीं, संजय।