Call 21112178849989962 2026-09-04 · Ronak Mehta · 1:12
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Call_back_later | full conversation 9 turns, clean transcript (0% inaudible) | Hindi | 9 | new_registration (campaign_name:medium) |
Audio: noisy: Significant background noise and possible crosstalk throughout the call, which sometimes makes the speech slightly muffled.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.46
confidence high · +4/−0
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were asked as the customer stated they were driving and could not talk.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent did not schedule a specific callback date/time, agreeing to the customer's vague request.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with a vague agreement to 'ping on WhatsApp', not a specific, confirmed next step like a scheduled callback.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Sir Rajesh ji, good morning. Aniketh is speaking from JSW One.
Summary
The agent opened the call and asked about material requirements. The customer, Rajesh, confirmed they have recurring needs but stated he was driving and unable to talk. He asked the agent to call back in a little while, and the agent agreed to send a message on WhatsApp, ending the call without any discovery or a specific next step.
Coaching
When a customer is busy, take control by proposing a specific callback time, such as 'Can I call you back in 30 minutes?', instead of agreeing to a vague follow-up.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir Rajesh ji, good morning. Aniketh is speaking from JSW One. The agent provided a polite and direct opening, stating his name and company. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The agent did not ask any of the required profile verification questions before the customer deferred the call. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were asked as the customer stated they were driving and could not talk. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call ended before the agent had an opportunity to explain the platform. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | CUSTOMER: Can I call you in a little while? I am driving. I will call you in a little while. The agent did not schedule a specific callback date/time, agreeing to the customer's vague request. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | AGENT: I will ping you on WhatsApp. The call ended with a vague agreement to 'ping on WhatsApp', not a specific, confirmed next step like a scheduled callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.622 | 12.2s | 7.4s | 52.4s | 5.4s | 300.0 | 0 | 5 | 4 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.0s
Hello?
agent
5.8s
Yes?
हां जी?
agent
6.5s
Sir Rajesh ji, good morning. Aniketh is speaking from JSW One. Are you planning anything for some HR sheets right now? Is there a requirement for material?
सर राजेश जी, good morning. अनिकेत यहां बात कर रहा हूं JSW One से। अभी कुछ HR sheets में कुछ प्लान कर रहे हो अभी? मटेरियल में रिक्वायरमेंट है?
customer
11.9s
Where are you calling from?
कहां से बोल रहे हो?
agent
13.2s
I am calling from JSW One. Is there any requirement for metal sheets, for steel right now? In HR, CR?
JSW One से बात कर रहा हूं। मेटल शीट्स में, स्टील में कुछ रिक्वायरमेंट है अभी? HR, CR में?
customer
17.9s
Yes, requirements keep coming up. Can you please WhatsApp me some details?
हां निकलती रहती है। आप मुझे कोई डिटेल उसमें WhatsApp कर दें ना प्लीज़?
agent
21.8s
What is your
आपका क्या
customer
22.4s
Can I call you in a little while? I am driving. I will call you in a little while.
मैं आपको थोड़ी देर में करूं? मैं ड्राइव कर रहा हूं। थोड़ी देर में करता हूं आपको।
agent
25.4s
Yes yes, no worries. I will ping you on WhatsApp.
जी जी, no worries. मैं आपको पिंग करता हूं WhatsApp पे।