Call 21112178849983761 2026-09-04 · dhruv · 0:43
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 14 turns, clean transcript (0% inaudible) | Hindi | 14 | new_registration (campaign_name:medium) |
Audio: clear: Some background noise is present on the agent's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.22
confidence high · +1/−2
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were attempted; the agent went straight to a requirement check.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The customer had no requirement, and the agent failed to schedule a specific callback date, ending with a vague 'let me know'.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with a vague 'If there is anything... please let me know' instead of a concrete next step.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 75% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
Summary
The agent called a newly registered contact, verified their name, and immediately asked if they had a requirement for steel. The customer stated they had no current requirement and the call ended shortly after, with the agent asking the customer to get in touch if a need arises. No discovery or platform education was conducted.
Coaching
You opened the call by immediately asking for a requirement, which caused the customer to shut down. For new registrations, follow the script: start with a warm welcome, verify their profile, and then move to discovery questions to understand their business *before* asking for an immediate order.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The agent immediately asked for a requirement instead of providing a warm welcome or context for the call. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Am I speaking with Rohit sir? Only verified the customer's name; no other profile questions were asked before the call ended. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were attempted; the agent went straight to a requirement check. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain the JSW One platform or its benefits. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | Uh sir, is there any requirement for steel etc. right now? The customer had no requirement, and the agent failed to schedule a specific callback date, ending with a vague 'let me know'. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended with a vague 'If there is anything... please let me know' instead of a concrete next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.752 heavy | 10.0s | 3.3s | 29.7s | 2.3s | 276.0 | 0 | 7 | 7 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
हॅलो?
agent
1.7s
Hello.
हॅलो.
customer
2.5s
Yes, tell me.
हां, कहिये.
agent
3.4s
Uh sir, I was calling from JSW, JSW Steel.
अह सर, JSW से बात कर रहा था मैं, JSW Steel.
customer
5.6s
From where?
कहां से?
agent
6.6s
Uh JSW One MSME. Am I speaking with Rohit sir?
अह JSW One MSME. रोहित सर से बात हो रही है?
customer
9.3s
Yes.
हां.
agent
10.0s
Uh sir, is there any requirement for steel etc. right now?
अह सर, कुछ रिक्वायरमेंट है स्टील वगेरा में अभी?
customer
12.3s
No, no.
नहीं नहीं.
agent
12.9s
In HR etc.?
HR वगेरा में?
customer
14.1s
No, no.
नहीं नहीं.
agent
15.0s
Okay sir. If there is anything, sir, please let me know.
ठीक है ना सर. कुछ रहता है मालिक तो बताइएगा प्लीज.
customer
17.6s
Okay.
ठीक है.
agent
18.5s
Yes.
हां.