Call 21112178849936631 2026-09-04 · Abdul Ansari · 0:27
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | short or unclear only 5 turns - short exchange, limited evidence to score | Hindi | 5 | new_registration (campaign_name:medium) |
Audio: clear: The customer only says 'hello' multiple times, possibly indicating a connection issue or that they did not hear the agent initially.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence med · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
because the call ended before any discovery questions could be asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
because no requirement was discussed before the call ended.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
because the call disconnected abruptly with no defined next step.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You asked no questions at all on this call. Discovery is where the requirement comes from.
did well
Warm welcome opener
Yeah, good morning sir. This is Abdul speaking from JSW.
Summary
The agent introduced himself and the company. The call disconnected immediately after the introduction, likely due to a connection issue, before any business conversation could occur.
Coaching
The call disconnected before the conversation could begin, so no pitch elements beyond the opening could be executed.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Yeah, good morning sir. This is Abdul speaking from JSW. because the agent provided a warm, professional opening, identifying himself and the company. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
because the call ended before any profile verification questions could be asked. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
because the call ended before any discovery questions could be asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
because no platform education was provided as the call ended prematurely. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
because no requirement was discussed before the call ended. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
because the call disconnected abruptly with no defined next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.659 | 2.9s | 1.5s | 22.6s | 2.5s | too short | 0 | 2 | 3 | 0 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello
हॅलो
agent
1.8s
Hello
हॅलो
customer
2.4s
Hello
हॅलो
agent
3.0s
Yeah, good morning sir. This is Abdul speaking from JSW.
Yeah, good morning sir. Abdul baat kar raha hu JSW se.
customer
6.5s
Hello
हॅलो