Call 21112178849899131 2026-09-04 · Aditya Pandey · 1:31
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | Not_Answered | full conversation 21 turns, clean transcript (0% inaudible) | Hindi | 21 | new_registration (campaign_name:high) |
Audio: noisy: Significant call center background noise on the agent's side throughout the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.26
confidence high · +11/−6
from 10 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent only asked about the business type and did not proceed to ask about monthly tonnage, brands, payment terms, or current JSW buying status.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Although the customer expressed a tentative interest in TMT, the agent did not attempt to capture a requirement or schedule a specific callback to explore it.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with an internal handoff, not one of the three required outcomes (quote sent, specific callback scheduled, or walkthrough booked).
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Sir, hello, I am Aditya Pandey calling from JSW One. You had registered with our platform.
Summary
The agent contacted a new registrant, Shivam Enterprises. The customer explained their business is in cement bricks and they were also considering stocking TMT. The agent, who specializes in TMT, recognized the customer's primary need was cement and ended the call by arranging an internal handoff to the cement team, without exploring the TMT opportunity.
Coaching
When a customer has a secondary interest in your product (TMT), complete discovery on that need before handing off their primary need (cement) to another team.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, hello, I am Aditya Pandey calling from JSW One. You had registered with our platform. The agent provided a warm, non-salesy opening by referencing the customer's recent registration. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Hello, Shivam Enterprises? The agent only verified the company name but failed to ask for the contact person, procurement city, or decision-making authority. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 | Can you tell me a little about your business, what business do you do? The agent only asked about the business type and did not proceed to ask about monthly tonnage, brands, payment terms, or current JSW buying status. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain any of the platform's benefits like transparent pricing, test certificates, or stock availability. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | For TMT, we were checking if we could also stock TMT bars along with it. Although the customer expressed a tentative interest in TMT, the agent did not attempt to capture a requirement or schedule a specific callback to explore it. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | I will give it to my colleague, he will talk to you. The call ended with an internal handoff, not one of the three required outcomes (quote sent, specific callback scheduled, or walkthrough booked). |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.65 | 23.6s | 12.7s | 54.7s | 4.4s | 315.3 | 0 | 12 | 9 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
1.6s
Hello?
हेलो?
agent
2.0s
Hello, Shivam Enterprises?
हेलो, शिवम एंटरप्राइजेज?
customer
3.1s
Yes sir, speak.
हांजी सर बोलिए।
agent
3.9s
Sir, hello, I am Aditya Pandey calling from JSW One.
सर नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW One से।
customer
6.6s
One second.
एक सेकंड।
agent
7.6s
You sir, our platform, yes sir, I was calling from JSW One, Aditya Pandey. You had registered with our platform.
आपने सर हमारे प्लॅटफॉर्म, हां सर, JSW One से बोल रहा था आदित्य पांडे। आपने हमारे प्लॅटफॉर्म के साथ रजिस्टर किया था।
customer
11.8s
On what?
किसपे?
agent
12.5s
JSW One, sir.
JSW One सर।
customer
13.3s
Jindal Steel Works.
agent
14.6s
Yes, yes sir.
हांजी हांजी सर।
agent
15.3s
Yes, so I had called regarding that only, sir. Can you tell me a little about your business, what business do you do?
हां तो वही उसी के रिगार्डिंग कॉल किया था सर। थोड़ा आप अपना बिजनेस के बारे में बता सकते हैं आप क्या बिजनेस करते हैं आप?
customer
19.3s
Actually, we, you know sir, our work is of cement bricks and interlocks, etc.
Actually तो हम तो जो है ना सर, सीमेंट की ईंट और इंटरलॉक वगेरा का काम हमारा।
agent
23.0s
Only cement or do you also need TMT?
सिर्फ सीमेंट का कि TMT भी लगता है आपको?
customer
25.0s
For TMT, we were checking if we could also stock TMT bars along with it.
TMT का तो हम चेक कर रहे थे कि साथ में सरिया भी रख लेंगे TMT का।
agent
28.2s
But you majorly need cement, right?
पर आपको मेजरली सीमेंट ही लगता है ना?
customer
30.0s
Yes, we need cement, sir, actually.
हां सीमेंट ही लग रहा है सर actually हमारे पास।
agent
31.8s
Uh okay, I'll do one thing sir, I will share your requirement with the sales person.
अह ठीक है, एक काम करता हूं सर, मैं सेल्स पर्सन को आपका रिक्वायरमेंट शेयर कर देता हूं।
customer
35.0s
Okay.
अच्छा।
agent
35.6s
Because what it is, I only check for TMT uh I check this. If there is anything, I will give it to my colleague, he will talk to you.
क्योंकि क्या है मैं सिर्फ TMT का ही चेक कर uh इससे चेक करता हूं। अगर कुछ रहा तो मैं अपने कलीग को दे देता हूं, वो आपसे बात कर लेंगे।
customer
40.2s
Okay sir, okay. Thank you.
ठीक है सर, ठीक है। Thank you.
agent
41.8s
Thank you.