21112178849889161 · Call

Call 21112178849889161 2026-09-04 · Abdul Ansari · 1:08

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
MSME_IS_PANIndia_NewReg_260526	General Enquiry	full conversation 20 turns, clean transcript (0% inaudible)	Hindi	20	new_registration (campaign_name:high)

Audio: clear: There is a slight echo on the customer's side, but it does not affect transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

1.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.07

confidence high · +0/−0 from 1 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Full discovery (8 Qs) No discovery questions were asked; the agent jumped directly to asking for a requirement.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.

−2.0 pts First opportunity identified The agent asked for a requirement, but after the customer said no, failed to schedule a specific callback for the future.

How Sajal Bhaskar did it on a 10.0/10 call —

I will call you tomorrow afternoon after 12 or 1 o'clock.

−2.0 pts Closure - one of three outcomes The call ended abruptly with 'Okay, okay' and no defined next step like a quote, callback, or walkthrough.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।

habit You did 73% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.

objection The customer raised 1 objection you did not answer: just_registered_to_check

Oh, I had registered that to see what MSME is.

did well

Warm welcome opener

Good morning, this is Abdul speaking, sir, from JSW One.

Summary

The agent contacted a new registrant and confirmed their company name. The agent immediately asked for a material requirement, which the customer denied, stating they only registered to explore the platform. The agent then acknowledged this and ended the call without attempting any discovery or setting a future next step.

Coaching

When a customer says they have no immediate requirement and are 'just looking', you must pivot to discovery to understand their business for future needs instead of ending the call.

Missed: NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
NR1 Warm welcome opener	1	pass	–	1.0	Good morning, this is Abdul speaking, sir, from JSW One. The agent provided a polite opening and stated the reason for the call was the customer's registration.
NR2 Verify basic profile (4 Qs)	1	fail	1	0.0	The agent only verified the company name and failed to ask about procurement city, decision-making role, or contact details.
NR3 Full discovery (8 Qs)	3	fail	0	0.0	No discovery questions were asked; the agent jumped directly to asking for a requirement.
NR4 Platform education	1	fail	–	0.0	The platform was mentioned by name but its benefits (pricing, TC, availability) were not explained.
NR5 First opportunity identified	2	fail	–	0.0	The agent asked for a requirement, but after the customer said no, failed to schedule a specific callback for the future.
NR6 Closure - one of three outcomes	2	fail	–	0.0	The call ended abruptly with 'Okay, okay' and no defined next step like a quote, callback, or walkthrough.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
just_registered_to_check	mishandled	Oh, I had registered that to see what MSME is.	You registered just to see? Okay, okay.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.734 heavy	19.6s	7.1s	41.3s	4.7s	284.7	0	10	10	5

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.9s

Hello?

हॅलो?

agent

1.9s

Hello.

हॅलो.

customer

2.7s

Hello.

हॅलो.

agent

3.5s

Am I speaking with Yogiraj Industries, sir?

योगीराज इंडस्ट्रीज से बात कर रहे हैं सर?

customer

5.5s

Yes, speak.

हां बोलिए।

agent

6.3s

Good morning, this is Abdul speaking, sir, from JSW One.

गुड मॉर्निंग, मैं अब्दुल बात कर रहा हूं सर, JSW One से।

customer

9.0s

From where?

कहां से?

agent

9.7s

JSW, I'm calling from JSW, sir.

JSW, JSW से बात कर रहे हैं सर।

customer

11.6s

Speak, what was it?

बोलिए, क्या था?

agent

12.5s

Sir, you had registered on the JSW platform, I called for that. Do you have any requirement for material? In MS, HR, CR, GP, GA.

आपने सर JSW प्लेटफॉर्म पे रजिस्ट्रेशन किया था, उसके लिए फोन किया था। कुछ रिक्वायरमेंट है क्या आपको मटेरियल का? MS में HR, CR, GP, GA.

customer

17.5s

What? What?

क्या? क्या?

agent

18.5s

Do you have any requirement in MS, sir, for material? HR, CR, GP, GA, I had called for that.

कुछ MS में रिक्वायरमेंट है क्या सर मटेरियल का? HR, CR, GP, GA, उसके लिए फोन किया था मैंने।

customer

22.5s

No, sir.

नहीं सर।

agent

23.5s

You had registered here on the platform just now?

आपने यहां रजिस्ट्रेशन किया था अभी प्लेटफॉर्म पे?

customer

25.7s

For what?

किस चीज का?

agent

26.6s

I am speaking from JSW, we sell steel here.

मैं JSW से बात कर रहा हूं, यहां पर स्टील हम लोग बेचते हैं।

customer

28.8s

Oh, I had registered that to see what MSME is.

अरे वो तो रजिस्ट्रेशन किया था MSME क्या है वो देखने के लिए।

agent

31.5s

You registered just to see?

देखने के लिए रजिस्ट्रेशन किए थे?

customer

32.9s

Yes, yes.

जी, हां।

agent

33.4s

Okay, okay.

ठीक है, ठीक है।