Call 21112178849886611 2026-09-04 · Aditya Pandey · 1:01
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | Not_Answered | full conversation 11 turns, clean transcript (0% inaudible) | Hindi | 11 | new_registration (campaign_name:high) |
Audio: clear: Some background noise is present on the agent's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.60
confidence high · +0/−3
from 3 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call was terminated by the customer before any discovery questions could be asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The call ended before any opportunity could be identified.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
No closure was achieved as the customer terminated the call.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Summary
The agent called a number associated with a new registration. The person who answered immediately stated it was a wrong number. The agent attempted to verify the contact's name and the registration, but the customer denied it and the call ended abruptly. No business information was gathered.
Coaching
Your attempt to counter the 'wrong number' by referencing the registration was correct, but when the customer denies registering, try asking if someone else in their company might have registered to see if you can salvage the lead.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 | Sir, hello. I am Aditya Pandey calling from JSW One. The initial opener did not welcome the customer for their new registration. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | I am speaking with Shubh, right? Only one of the four required verification questions was attempted before the call ended. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The call was terminated by the customer before any discovery questions could be asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call ended before platform education could be provided. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The call ended before any opportunity could be identified. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
No closure was achieved as the customer terminated the call. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.633 | 6.2s | 3.6s | 51.2s | 2.7s | 309.7 | 0 | 4 | 6 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.4s
This is mine
ये मेरा ही
unknown
1.3s
Yes, I'm who
customer
2.5s
Hello
हॅलो
agent
3.2s
Hello
हॅलो
customer
3.8s
Hello, Government Investments?
हॅलो, गव्हर्मेंट इन्व्हेस्टमेंट्स?
customer
5.2s
Yes?
हां?
agent
5.8s
Sir, hello. I am Aditya Pandey calling from JSW One.
सर नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW One से।
customer
8.8s
Wrong number.
रॉंग नंबर।
agent
9.8s
Sir, you had registered from this very number of ours, I have called regarding that.
सर, आपने हमारे इसी नंबर से रजिस्ट्रेशन किया था, उसी के रिगार्डिंग कॉल किया है।
customer
12.8s
No, no.
नहीं नहीं।
agent
13.2s
I am speaking with Shubh, right?
शुभ बात कर रहे हैं ना आप?