Call 21112178843963981 2026-09-03 · Abdul Ansari · 0:55
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Wrap up time exceeded :0 | full conversation 11 turns, clean transcript (0% inaudible) | Hindi | 11 | new_registration (campaign_name:medium) |
Audio: clear: There is some minor background noise, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: unknown
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Discovery was not possible as the customer immediately identified themselves as a non-lead.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote, callback, or walkthrough, as the customer was not a valid lead.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
−1.0 pts
Warm welcome opener
The agent opened with a direct requirement question instead of a warm welcome or positioning as a helper.
How Sajal Bhaskar did it on a
10.0/10 call —
आपका सर ये अकाउंट Arjun Enterprise रिसेंटली रजिस्टर हुआ था, तो थोड़ा जानना था मतलब आपका सिर्फ ट्रेडिंग का ही काम है कि और भी चीजें हैं?
did well
First opportunity identified
Do you have any requirement in steel, in MS, in HR, CR?
Summary
The agent contacted a new registration, but the customer immediately stated that his friend, a former JSW employee, had registered his number. The customer requested his number be deleted from the system. The agent acknowledged the situation and the call concluded.
Coaching
When opening a call with a new registration, start with a warmer welcome to build rapport before immediately asking for a requirement.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The agent opened with a direct requirement question instead of a warm welcome or positioning as a helper. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The call was cut short by the customer's objection before any profile verification could be attempted. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
Discovery was not possible as the customer immediately identified themselves as a non-lead. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call did not progress to the platform education stage. |
| NR5 First opportunity identified | 2 | pass | – | 2.0 | Do you have any requirement in steel, in MS, in HR, CR? The agent correctly asked for a requirement, but the customer revealed they were not a valid lead, making a callback schedule irrelevant. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a quote, callback, or walkthrough, as the customer was not a valid lead. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.355 | 6.6s | 12.0s | 36.4s | 2.3s | 263.6 | 0 | 5 | 6 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.3s
Hello
हेलो
agent
1.4s
Hello
हेलो
customer
2.0s
Hello
हेलो
agent
2.6s
Yeah, hello, this is Abdul speaking from JSW, sir.
या, नमस्कार, अब्दुल बात कर रहा हूं सर JSW से।
customer
5.2s
Yes, tell me.
जी बोलिए।
agent
6.0s
Do you have any requirement in steel, in MS, in HR, CR?
कुछ रिक्वायरमेंट है क्या स्टील में आपको MS में HR CR में?
customer
8.8s
No sir, actually what happened is, I had a friend who was actually working at JSW. He had logged in with my number. That has remained in this for that reason. Please update and delete this from there.
नहीं सर, एक्चुअली क्या हो गया, ये मेरा एक दोस्त था जो JSW में काम कर रहा था एक्चुअली। वो इसमें लॉग इन किया था मेरा नंबर से। वही रह गया इसमें इसके लिए। ये थोड़ा आप उसमें से अपडेट करके इसको डिलीट कर दीजिए।
agent
18.2s
What was your friend's name?
क्या नाम था दोस्त का आपका?
customer
19.6s
There was one named Sagar, sir.
वो सागर बोलके एक था सर।
agent
21.2s
Understood, okay.
समझ गया, ठीक है।
customer
22.5s
Yes.
जी।