21112178843927351 · Call

Call 21112178843927351 2026-09-03 · Aditya Pandey · 0:49

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_Inte_MFG_M1_3_NoEnq_Sep26	Wrap up time exceeded :0	full conversation 12 turns, clean transcript (0% inaudible)	Hindi	12	new_registration (campaign_name:medium)

Audio: clear: The agent's voice is slightly softer than the customer's, but both are clearly audible.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

1.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.42

confidence high · +8/−0 from 9 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Full discovery (8 Qs) No discovery questions were asked about business type, volume, or current procurement habits.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.

−2.0 pts First opportunity identified Although the agent asked about a requirement, he failed to schedule a specific callback date after the customer deflected.

How Sajal Bhaskar did it on a 10.0/10 call —

I will call you tomorrow afternoon after 12 or 1 o'clock.

−2.0 pts Closure - one of three outcomes The call ended without a quote, a scheduled callback, or a platform walkthrough; the agent only offered to send his number.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।

objection The customer raised 1 objection you did not answer: check_with_manager

I had given the number to my team. I will save this number too. When needed, they will talk.

did well

Warm welcome opener

Sir, actually you are registered on our platform. Do you have any requirement for steel, sir? I am calling from JSW One.

Summary

The agent contacted a newly registered user who immediately deflected, stating his team handles procurement and will make contact when needed. The agent did not attempt any discovery or verification. The call ended with the agent offering to send his number via WhatsApp, without securing a concrete next step.

Coaching

When the customer deflects by saying their team handles procurement, you must try to get the contact details for that team member or schedule a specific time to call them back, instead of passively giving up control of the process.

Missed: NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
NR1 Warm welcome opener	1	pass	–	1.0	Sir, actually you are registered on our platform. Do you have any requirement for steel, sir? I am calling from JSW One. The agent correctly identified the registration and company, but the opening could have been warmer and less direct.
NR2 Verify basic profile (4 Qs)	1	fail	0	0.0	The agent did not ask any questions to verify the customer's name, company, location, or role.
NR3 Full discovery (8 Qs)	3	fail	0	0.0	No discovery questions were asked about business type, volume, or current procurement habits.
NR4 Platform education	1	fail	–	0.0	The agent did not explain any benefits or features of the JSW One platform.
NR5 First opportunity identified	2	fail	–	0.0	Although the agent asked about a requirement, he failed to schedule a specific callback date after the customer deflected.
NR6 Closure - one of three outcomes	2	fail	–	0.0	The call ended without a quote, a scheduled callback, or a platform walkthrough; the agent only offered to send his number.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
check_with_manager	mishandled	I had given the number to my team. I will save this number too. When needed, they will talk.	I'll give you my number on WhatsApp. You can forward it to them, there's no issue in that.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.536	11.3s	9.8s	27.9s	6.0s	435.4	0	6	6	1

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.4s

Hello

हेलो

agent

1.5s

Hello sir

हेलो सर

customer

2.1s

Yes yes

हां हां

agent

2.8s

Sir, actually you are registered on our platform. Do you have any requirement for steel, sir? I am calling from JSW One.

सर एक्चुअली आपका हमारे प्लेटफार्म पर रजिस्टर्ड है। आपका कुछ रिक्वायरमेंट रहता है क्या सर स्टील में? JSW One से बात कर रहा हूं।

customer

5.7s

For what?

किसका?

agent

6.3s

Sir, I am calling from JSW One, sir.

सर JSW One से बात कर रहा हूं सर।

customer

7.2s

Yes yes, okay okay, I understood. I had given the number to my team. I will save this number too. When needed, they will talk. So they understand the pricing and all.

हां हां ठीक ठीक है मैं समझ गया। मैंने अपनी टीम को नंबर दिया था। ये भी नंबर सेव करता हूं। जब लगेगा वो बात करेंगे। तो प्राइसिंग वगेरा उनको समझता है।

agent

13.6s

No no sir

नहीं नहीं सर

customer

14.1s

नहीं

agent

14.6s

No, I was saying that this is not my number, actually. My... this is actually a system-generated number. You won't be able to call back on this. I'll give you my number on WhatsApp. You can forward it to them, there's no issue in that.

नहीं मैं बोल रहा था कि ये मेरा नंबर नहीं है एक्चुअली में। मेरा ये एक्चुअली में क्या सिस्टम जनरेटेड नंबर है। इसपे कॉल बैक नहीं हो पाएगा। मैं आपको अपना नंबर दे देता हूं WhatsApp पे। आप उनको फॉरवर्ड कर सकते हैं, उसमें कोई इशू नहीं।

customer

20.6s

Yes, okay, send it, tell them.

हां ठीक है ना, भेज दो, बोल दो।

agent

22.2s

Okay.

ठीक है।