Call 21112178843907751 2026-09-03 · Ronak Mehta · 0:53
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Wrap up time exceeded :0 | full conversation 15 turns, clean transcript (0% inaudible) | Hindi | 15 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise and chatter on the customer's side, but the main conversation is clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: unknown
material: pipes
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.09
confidence high · +1/−0
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not use the customer's name and did not ask for permission to speak before jumping into the reason for the call.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook; instead, asked directly about procurement needs.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
Agent asked what material the customer procures but did not ask any of the 6 required discovery questions.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
did well
Qualify
Are you planning any steel procurement right now?
Summary
The agent asked about current steel procurement needs. The customer confirmed they have no plan right now and mentioned they procure pipes and flats. The agent did not probe further and ended the call by saying he would send a WhatsApp message.
Coaching
When a customer has no immediate requirement, you must still attempt discovery to qualify them for the future; you missed asking about their business, volume, or suppliers.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not use the customer's name and did not ask for permission to speak before jumping into the reason for the call. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook; instead, asked directly about procurement needs. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked what material the customer procures but did not ask any of the 6 required discovery questions. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as the call ended before the pitch stage. |
| SL5 Qualify | 2 | pass | – | 2.0 | Are you planning any steel procurement right now? Agent successfully asked if a current requirement exists, which the customer denied. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
Agent proposed a vague "I'll ping you on WhatsApp" which is not a committed next step like a quote or a scheduled callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.655 | 11.4s | 6.0s | 35.6s | 5.0s | 278.9 | 0 | 8 | 6 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
0.0s
Hi, if you record your name and reason for...
customer
3.0s
Hello.
agent
4.0s
Hello.
agent
4.9s
Yes, good evening sir. Raunak Mehta speaking from JSW One.
जी, good evening sir. रौनक मेहता बात कर रहा हूं JSW One से।
agent
7.0s
Are you planning any steel procurement right now?
कुछ अभी steel में procurement का plan कर रहे हैं?
agent
9.0s
In HR CR?
HR CR में?
customer
10.0s
No sir, there's no plan right now, sir.
नहीं सर, अभी plan नहीं है सर।
agent
12.5s
Okay, what material do you procure otherwise?
Okay, क्या material procure करते हैं आप वैसे?
customer
14.5s
Yes?
हां जी?
agent
15.2s
What what material, which material do you procure?
क्या क्या material, कौनसा material procure करते हैं आप?
customer
17.5s
We, sir, uh... pipes and flats...
हम तो सर uh pipes और flats का...
agent
20.8s
Okay.
customer
21.8s
Yes.
जी।
agent
22.8s
That's fine. Sir, if there's anything, let me know, okay? I'll ping you on WhatsApp.
चलेगा। सर, कुछ रहेगा तो बताइएगा, okay? मैं आपको WhatsApp पे ping कर देता हूं।
customer
25.8s
Okay sir.