Call 21112178843827161 2026-09-03 · Ronak Mehta · 1:34
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Interested | full conversation 20 turns, clean transcript (0% inaudible) | Hindi | 20 | supply_led (campaign_name:medium) |
Audio: clear: There is background noise typical of a call center, but it does not significantly impede transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.38
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak, jumping directly into a question about requirements.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead opening with a direct qualification question.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
The agent only asked about quantity, failing to ask what the customer manufactures, their end use, or about their current suppliers.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
objection
The customer raised 1 objection
you did not answer:
price
Tell me the rate, ji. The thing is, if the rate seems okay, then it's worth talking further.
did well
Qualify
what will be your dimensions? ... In what mm do you need it? ... How many tons will be needed?
Closure with next step
I'll check the rates and call you back, okay?
Summary
The agent connected with a manufacturing customer who had an immediate requirement for 100 tons of 8mm HR sheet. The agent captured the basic specifications but did not follow the pitch structure. When the customer requested the price to decide whether to continue the conversation, the agent was unprepared and ended the call, promising to call back with the rates.
Coaching
When a customer gives you a large, specific requirement and asks for the price, try to provide a ballpark rate and explain our value (e.g., all-inclusive delivered price) to keep them engaged, instead of immediately ending the call to check.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yes, good evening sir. Raunak Mehta speaking from JSW One. Do you have any requirements for HR coils, sheets right now? The agent did not ask for permission to speak, jumping directly into a question about requirements. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook, instead opening with a direct qualification question. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | How many tons will be needed? The agent only asked about quantity, failing to ask what the customer manufactures, their end use, or about their current suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The agent did not pitch any USPs at all. |
| SL5 Qualify | 2 | pass | – | 2.0 | what will be your dimensions? ... In what mm do you need it? ... How many tons will be needed? The agent successfully captured the core specifications (dimensions, thickness, quantity) for the customer's current requirement. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I'll check the rates and call you back, okay? The agent committed to a clear next step of calling the customer back with rates, which the customer accepted. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | Tell me the rate, ji. The thing is, if the rate seems okay, then it's worth talking further. |
One minute, okay? I'll check the rates and call you back, okay? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.671 | 20.6s | 10.1s | 63.3s | 3.9s | 262.1 | 0 | 9 | 10 | 10 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
0.0s
Your call has been forwarded to voicemail.
customer
1.1s
Hello.
customer
1.9s
Hello.
agent
2.5s
Yes, good evening sir. Raunak Mehta speaking from JSW One. Do you have any requirements for HR coils, sheets right now?
हाँ जी, गुड इवनिंग सर। रौनक मेहता बात कर रहा हूँ JSW One से। अभी कुछ रिक्वायरमेंट आ रहे हैं आपको HR coils में, sheets में?
customer
6.5s
We do some manufacturing.
या मैन्युफैक्चरिंग करते हैं कुछ।
agent
8.1s
What do you need? Do you need coil, do you need sheet? What do you need?
आपको क्या चाहिए? Coil चाहिए, sheet चाहिए? क्या चाहिए आपको?
customer
10.5s
I need HR sheet, ji.
HR sheet चाहिए जी।
agent
11.6s
In HR sheets. And what will be your dimensions?
HR sheets में। और क्या रहेगा आपका dimensions?
customer
15.9s
1500 by 6300.
agent
17.8s
Okay. In what mm do you need it?
Okay. कितनी mm में लगती है आपको?
customer
19.5s
Eight.
आठ।
agent
20.3s
Eight. How many tons will be needed?
आठ। कितना ton लगेगा?
customer
21.8s
Consider it 100 tons, ji.
100 ton मान लो जी।
agent
23.2s
100 tons.
100 ton.
customer
24.0s
Hmm.
हम्म।
agent
24.5s
I'll send you the quotation on WhatsApp, I'll ping you once, okay?
मैं आपको है ना quotation भेजता हूँ WhatsApp पे, एक बार पिंग करता हूँ, ठीक है?
customer
27.1s
Tell me the rate, ji. The thing is, if the rate seems okay, then it's worth talking further.
रेट बता दो जी, क्या है ना, रेट कुछ ठीक लगेगा तो आगे बात करने का फायदा है।
agent
30.7s
One minute, okay? I'll check the rates and call you back, okay?
एक मिनट हाँ, मैं rates चेक करके आपको call back करता हूँ, ठीक है?
customer
34.6s
Hmm.
हम्म।
agent
35.3s
Yes, okay sir.
जी, ओके सर।