Call 21112178843824461 2026-09-03 · Aditya Pandey · 1:53
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Not_Answered | full conversation 28 turns, clean transcript (0% inaudible) | Hindi | 28 | new_registration (campaign_name:medium) |
Audio: clear
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
material: IBIA tubes
3 · Supply
US
spec_not_available
Agent was unable to confirm availability of 'IBIA tubes' and needed to check offline.
4 · Sentiment
the CUSTOMER
+0.42
confidence high · +30/−12
from 32 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent only asked about monthly purchase quantity; no other discovery questions about business type, applications, or JSW history were attempted.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Although a requirement was identified, the agent deflected capturing the specifications to WhatsApp instead of gathering them on the call.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with a vague agreement to connect on WhatsApp, with no specific callback time or other concrete next step.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Sir, greetings. I am Aditya Pandey speaking from JSW One... Actually, you were registered on our platform, I called regarding that.
Summary
The agent contacted a customer who had registered on the platform. The customer immediately inquired about 'IBIA tubes' and also mentioned needs for pipes and plates. The agent did not perform any discovery, stated the 5-ton MOQ which the customer accepted, and ended the call by agreeing to connect on WhatsApp without capturing specs or setting a firm next step.
Coaching
You must lead the call through the discovery process instead of just reacting to the customer's questions and pushing the conversation to WhatsApp.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, greetings. I am Aditya Pandey speaking from JSW One... Actually, you were registered on our platform, I called regarding that. The agent introduced himself, the company, and the reason for the call, which is standard and acceptable. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
The agent only verified the customer's name but failed to ask about the company, procurement city, or their role in procurement. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 |
The agent only asked about monthly purchase quantity; no other discovery questions about business type, applications, or JSW history were attempted. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain any features or benefits of the JSW One platform. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
Although a requirement was identified, the agent deflected capturing the specifications to WhatsApp instead of gathering them on the call. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended with a vague agreement to connect on WhatsApp, with no specific callback time or other concrete next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.509 | 26.1s | 25.2s | 61.7s | 5.2s | 354.0 | 0 | 14 | 14 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
agent
1.8s
Hello.
customer
2.3s
Who is speaking?
कौन बोल रहे हो?
agent
3.1s
Can I speak with Arvind ji?
अरविंद जी से बात हो सकती है?
customer
4.2s
Yes?
जी?
agent
4.6s
Sir, greetings. I am Aditya Pandey speaking from JSW One. I am speaking from JSW One, sir.
सर नमस्कार, मैं आदित्य पांडे बोल रहा हूं JSW One से। JSW One से बोल रहा हूं सर।
customer
8.2s
Yes sir, tell me.
हांजी सर, बोलिए।
agent
9.5s
Actually, you were registered on our platform, I called regarding that. Do you have any requirement for steel material, sir?
Actually में आप हमारे platform में registered थे, उसी के regarding call किया था। आपका कुछ requirement है क्या सर steel material?
customer
13.1s
Uh, you also manufacture tubes, right?
अ आप tubes manufacture भी करते हैं ना?
agent
15.1s
Yes sir, we do. We do tubes as well.
हां सर करते हैं। tubes भी करते हैं।
customer
16.5s
IBA IBIA tubes?
agent
18.2s
I will have to check for IBIA tubes, sir, once. Send me the grade, grade specification.
IBIA tubes मुझे check करना पड़ेगा सर एक बार। grade मुझे grade specification भेज दीजिए।
customer
20.8s
Base, I'll tell you, you can note it down sir and you can revert to me.
Base मैं आपको बोलता हूं आप note कर लीजिए सर और आप मेरेको revert कर दीजिएगा।
agent
23.8s
Sir, I'll do it on WhatsApp. If you also give it in writing on WhatsApp, then what happens, sir, is that mistakes can happen in reading it.
सर WhatsApp पे कर दूंगा। WhatsApp पे भी लिख के दे देंगे तो क्या है ना सर उसमें देखने में mistake हो जाती है।
customer
27.5s
Yes yes, no no no issue, no issue. You can WhatsApp. There is some requirement that
हां हां कोई कोई कोई issue नहीं है, कोई issue नहीं है। आप WhatsApp कर दीजिए। कुछ requirement रहता है कि
agent
30.3s
Is your requirement in tubes?
ये tubes में रहता है आपका requirement?
customer
31.6s
Tubes, pipes and plates are also there, but plates are not in heavy quantity. What is your minimum quantity, sir?
tubes, pipes और plates भी रहता है, लेकिन कोई plates heavy quantity में नहीं रहती। आपका minimum कितना है सर quantity?
agent
35.6s
Sir, it's five tons, sir.
सर five tons सर रहता है।
customer
37.2s
Oh, it's only five tons?
अच्छा, five tons ही है?
agent
38.5s
Yes, what is your monthly purchase?
हां, monthly purchase आपका कितना है?
customer
39.8s
Okay okay, that's fine then. Then there are no issues. Meaning, I then have plates, all that is there. Angle, channel, plates, everything.
अच्छा अच्छा, ठीक है ना। फिर कोई issues नहीं है। मतलब मेरे पास फिर plates रहती है, वो सब ही रहता है पूरा। angle, channel, plates, सब।
agent
44.2s
Yes. The thing is, sir, our initial transaction is on 100% advance for the first two transactions. Even if you give me an order for five tons, we will serve that for you.
हां। क्या है ना सर, हमारा starting का transaction 100% advance पे रहता है for first two transaction. अगर आप मुझे five tons का भी order देंगे तो भी हम उसको serve कर देंगे आपको।
customer
49.8s
Okay. Alright. We'll understand those terms and conditions later. For now, you first WhatsApp me.
अच्छा। ठीक है। वो terms and conditions अपन बाद में समझते हैं। आप जब तक पहले WhatsApp कर दीजिए।
agent
53.7s
Correct.
बराबर।
customer
54.4s
Right?
है ना?
agent
55.1s
Absolutely sir, absolutely.
बिलकुल सर, बिलकुल।
customer
55.8s
Okay. Thank you so much. Thank you.
agent
57.4s
Were you saying something, sir?
आप कुछ बोल रहे थे सर?