Call 21112178843778161 2026-09-03 · Ronak Mehta · 1:30
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 22 turns, clean transcript (0% inaudible) | Hindi | 22 | new_registration (campaign_name:medium) |
Audio: clear: Some minor background noise is present but does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: wrong_product
material: MS pipes
3 · Supply
US
spec_not_available
Customer requested MS pipes, which are not a standard JSW One product. Agent needs to check with the backend team.
4 · Sentiment
the CUSTOMER
+0.36
confidence high · +6/−1
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were asked as the conversation was immediately focused on a non-standard product.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
Closure - one of three outcomes
The call ended with a vague 'I will check' pending customer action, not a confirmed quote, callback, or walkthrough.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
−1.0 pts
Verify basic profile (4 Qs)
Only asked for the customer's name; company, location, and procurement involvement were missed.
How Sajal Bhaskar did it on a
10.0/10 call —
आपका सर ये अकाउंट Arjun Enterprise रिसेंटली रजिस्टर हुआ था... [Customer:] ये मेरा खुद का है ना... तलोज़ा से करोगे तो 63100 चल रहा था... मैं दूसरे नंबर से WhatsApp करता हूं, वो वाला कर लीजिएगा।
did well
Warm welcome opener
[2s] AGENT: Hello, yes good evening sir, this is Ronak speaking from JSW One.
First opportunity identified
[19s] AGENT: I will ping you on WhatsApp. Send me your dimensions once. I will check once with the back-end team.
Summary
The customer, a new registrant, immediately inquired about MS pipes, a non-standard product. The agent was unsure of availability and requested the customer to send specifications via WhatsApp for a backend check. The call concluded without completing discovery or setting a firm follow-up, pending the customer's message.
Coaching
When a customer asks for a product we may not carry, still complete the basic profile verification (NR2) to understand their business for future opportunities before focusing on the difficult request.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | [2s] AGENT: Hello, yes good evening sir, this is Ronak speaking from JSW One. The agent provided a standard, professional opening. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | [43s] AGENT: Your name, sir? Only asked for the customer's name; company, location, and procurement involvement were missed. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were asked as the conversation was immediately focused on a non-standard product. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain the JSW One platform or its benefits. |
| NR5 First opportunity identified | 2 | pass | – | 2.0 | [19s] AGENT: I will ping you on WhatsApp. Send me your dimensions once. I will check once with the back-end team. The agent identified the customer's requirement for pipes and established a clear channel (WhatsApp) to capture the full specifications. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended with a vague 'I will check' pending customer action, not a confirmed quote, callback, or walkthrough. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.659 | 25.9s | 13.4s | 50.7s | 4.9s | 261.8 | 0 | 11 | 11 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
हॅलो.
agent
1.8s
Hello, yes good evening sir, this is Ronak speaking from JSW One.
हॅलो, जी गुड इवनिंग सर, रोनक भाई तो बात कर रहा हूं मैं JSW One से।
customer
5.5s
Yes, tell me.
हां बोलिए।
agent
6.0s
We had your account with us, were you planning anything for material procurement, in steel?
आपका अकाउंट था हमारे पास, आप कुछ प्लान कर रहे थे क्या मटेरियल प्रोक्योरमेंट में, स्टील में?
customer
10.2s
Not steel, do you have MS pipes and all?
स्टील तो नहीं है, MS का पाइप वगेरा रहता है?
agent
12.8s
MS pipes? Let me check once. And do you need any other material, something like HR, CR?
MS के पाइप्स? एक बार चेक कर लेता हूं मैं। और और कोई मटेरियल लगता है आपको HR, CR में से कुछ?
customer
17.0s
No no, we only need pipes.
नहीं नहीं, हमें पाइप्स ही लगते हैं।
agent
18.9s
Okay, okay. I will ping you on WhatsApp. Send me your dimensions once. I will check once with the back-end team.
अच्छा अच्छा। मैं आपको WhatsApp पे पिंग करता हूं। मुझे आपके डायमेंशन्स भेजिए एक बार। मैं एक बार चेक कर लेता हूं बैक एंड टीम से।
customer
24.0s
What should I tell you? My ID OD is... We need 6-meter pipes.
क्या बोलूं आपको? ID OD मेरा बोल... हमें 6 मीटर की पाइप चाहिए होती है।
agent
27.8s
How much?
कितनी?
customer
28.3s
6-meter pipes.
6 मीटर के पाइप।
agent
29.6s
6 meters?
6 मीटर्स की?
customer
30.6s
Yes.
हां।
agent
31.5s
Okay.
ओके।
customer
32.4s
And its ID OD is, give me two minutes... two minutes.
और उसका है आपका ID OD दो मिनट... दो मिनट।
agent
35.4s
I am pinging you on WhatsApp. If you send it to me on that, I will get it checked by the team.
मैं आपको ना WhatsApp पे पिंग कर रहा हूं। मुझे उस पे आप एक बार भेजेंगे तो मैं क्या चेक करवा लूंगा टीम से।
customer
39.3s
Yes yes, okay.
हां हां ठीक है।
agent
39.9s
Okay? I have pinged you on WhatsApp, okay?
ठीक है? मैंने आपको WhatsApp पे पिंग कर दिया है, ओके?
customer
42.1s
Okay okay, yes.
ओके ओके हां।
agent
43.0s
Yeah. Okay, thank you. Your name, sir?
Yeah. ओके, थैंक यू। आपका नाम सर?
customer
45.0s
Rohit.
रोहित।
agent
45.7s
Rohit. Yes, thank you Rohit.
रोहित। जी, थैंक यू रोहित।