Call 21112178843769491 2026-09-03 · Abdul Ansari · 1:01
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Wrap up time exceeded :0 | full conversation 14 turns, clean transcript (7% inaudible) | Hindi | 14 | new_registration (campaign_name:medium) |
Audio: noisy: The customer repeatedly complains about not being able to hear the agent clearly, and there is some background noise.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.54
confidence high · +18/−0
from 10 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were asked; the agent only asked if there was a current requirement.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
Closure - one of three outcomes
The call was terminated by the customer before any valid next step could be agreed upon.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
−1.0 pts
Warm welcome opener
The agent's second turn was a direct sales question, which fails the 'no hard sales pressure in opener' rule.
How Sajal Bhaskar did it on a
10.0/10 call —
आपका सर ये अकाउंट Arjun Enterprise रिसेंटली रजिस्टर हुआ था, तो थोड़ा जानना था मतलब आपका सिर्फ ट्रेडिंग का ही काम है कि और भी चीजें हैं?
did well
First opportunity identified
Do you have any requirement, sir, in steel, any requirement in plate, in HR?
Summary
The agent contacted a representative from Gold Star Industry. The customer repeatedly claimed poor audio quality and asked the agent to communicate via WhatsApp, effectively ending the voice call. The agent attempted to ask for a requirement but was unable to proceed with discovery or establish a next step before the customer terminated the conversation.
Coaching
When a customer tries to end the call by claiming a bad connection, try to secure a specific callback time instead of giving up.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The agent's second turn was a direct sales question, which fails the 'no hard sales pressure in opener' rule. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Are you speaking from Gold Star Industry? The agent only confirmed the company name and did not attempt any other basic profile verification questions. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were asked; the agent only asked if there was a current requirement. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call ended before the agent had a chance to explain the platform. |
| NR5 First opportunity identified | 2 | pass | – | 2.0 | Do you have any requirement, sir, in steel, any requirement in plate, in HR? The agent successfully asked for a current requirement, which is the primary intent of this step, even though the customer deflected. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call was terminated by the customer before any valid next step could be agreed upon. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.606 | 12.3s | 8.0s | 40.7s | 3.5s | 307.3 | 0 | 7 | 7 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello?
हॅलो?
agent
1.0s
Hello.
customer
1.8s
Hello?
हॅलो?
agent
2.3s
Hello. Yeah, from Gold Star Industry, Mr. [inaudible] sir?
Hello. Yeah, Gold Star Industry se Mr. [inaudible] sir?
customer
4.3s
Yes?
हां?
agent
4.8s
Greetings, this is Abdul speaking, sir. Are you speaking from Gold Star Industry?
नमस्कार, अब्दुल बात कर रहा हूं सर। Gold Star Industry से बात कर रहे हैं आप?
customer
7.7s
Yes yes, where are you calling from?
हां हां, आप कहां से बात कर रहे?
agent
9.1s
I am calling from JSW, sir. Jindal Steel Mumbai head office.
JSW से बात कर रहा हूं सर। जिंदल स्टील मुंबई हेड ऑफिस।
customer
11.8s
WhatsApp me sir, I can't hear you.
WhatsApp कीजिए सर, आवाज नहीं आ रही।
agent
14.0s
Hello hello, can you hear me? Hello?
हॅलो हॅलो, आवाज जा रही है? हॅलो?
customer
15.9s
Yes, speak.
हां बोलिए।
agent
16.5s
Sir, I am calling from JSW. Do you have any requirement, sir, in steel, any requirement in plate, in HR?
सर मैं JSW से बात कर रहा हूं। कुछ रिक्वायरमेंट है क्या सर आपको स्टील में, प्लेट में कुछ रिक्वायरमेंट है HR में?
customer
20.1s
Sir, please WhatsApp me, I can't hear you well. WhatsApp me, we'll talk on WhatsApp.
सर WhatsApp कीजिए ना, थोड़ा आवाज नहीं आ रही। WhatsApp कीजिए, WhatsApp पे बात करते हैं।
agent
23.1s
Take it.
लीजिए।