JSWOzonetel · Call Analysis

Call 21112178843753531 2026-09-03 · dhruv · 0:48

CampaignDispositionCould we hear it?Language TurnsPitch type
IS_Inte_MFG_M1_3_NoEnq_Sep26 Not_Answered full conversation 11 turns, clean transcript (0% inaudible) Hindi 11 new_registration (campaign_name:medium)
Audio: noisy: Background chatter is present throughout the call, especially on the agent's side, but the main conversation is audible.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP
0.0/10
no conversation
USP relevance: none

2 · Customer quality

the LEAD we handed over
0 /4 flags
clean lead

3 · Supply

US
none

4 · Sentiment

the CUSTOMER
-0.39
confidence high · +1/−4 from 6 hits
lexical only

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Full discovery (8 Qs) No discovery questions were asked.
How Sajal Bhaskar did it on a 10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts First opportunity identified When the customer stated no current requirement, the agent did not attempt to schedule a specific callback date.
How Sajal Bhaskar did it on a 10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts Closure - one of three outcomes The call did not end with a quote, a specific callback date, or a scheduled walkthrough.
How Sajal Bhaskar did it on a 10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।

Summary

The agent introduced himself from JSW One and immediately asked if the customer had a requirement for steel. The customer replied they had no current need. The agent then ended the call without attempting any discovery or scheduling a specific follow-up.

Coaching

You must follow the pitch structure; instead of immediately asking for a requirement, start with a warm welcome and then proceed to verify the customer's profile.
Missed: NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes

Module 1 — step by step every result carries its evidence quote

StepWtResultQs EarnedEvidence from the transcript
NR1 Warm welcome opener 1 fail – 0.0
I am speaking from JSW One.
The opener was abrupt and did not include a warm welcome or position the agent as a helper.
NR2 Verify basic profile (4 Qs) 1 fail 0 0.0
No basic profile verification questions were asked; the agent immediately asked for a requirement.
NR3 Full discovery (8 Qs) 3 fail 0 0.0
No discovery questions were asked.
NR4 Platform education 1 fail – 0.0
The platform was not mentioned or explained.
NR5 First opportunity identified 2 fail – 0.0
if there is anything, let me know.
When the customer stated no current requirement, the agent did not attempt to schedule a specific callback date.
NR6 Closure - one of three outcomes 2 fail – 0.0
if there is anything, let me know.
The call did not end with a quote, a specific callback date, or a scheduled walkthrough.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratioAgent talkCustomer talk Dead airLongest monologueWPM InterruptsAgent turnsCust turns Q marks
0.653 6.2s 3.3s 38.5s 1.6s 261.3 0 5 6 1

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer
1.9s
Hello.
agent
2.8s
Hello.
customer
3.4s
Yes, speak.
हां बोलिए।
agent
4.2s
I am speaking from JSW One.
JSW One से बात कर रहा हूं मैं।
customer
6.3s
From where, sir?
किससे सर?
agent
7.2s
JSW One MSME.
customer
8.8s
Yes, speak.
हां बोलिए।
agent
9.6s
Do you have any requirement, sir, in steel?
कुछ requirement है सर steel में?
customer
11.7s
No, no, not for now.
नहीं नहीं अभी तो फिलहाल नहीं।
agent
13.2s
Okay sir, if there is anything, let me know.
ठीक है सर, कुछ रहेगा तो बताइएगा।
customer
15.2s
Okay.