Call 21112178843737931 2026-09-03 · Aditya Pandey · 4:09
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Interested | full conversation 41 turns, clean transcript (0% inaudible) | Hindi | 41 | new_registration (campaign_name:medium) |
Audio: clear: There is some background chatter on the agent's side, but the main speakers are clearly audible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.5/10
no conversation
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.62
confidence high · +15/−3
from 19 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
First opportunity identified
The customer mentioned a need 'next week', but the agent did not capture the material specifications or schedule a specific callback date, only agreeing to the customer's vague timeline.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with the customer promising to call back 'next week', which is not a specific, agent-scheduled next step. No quote was sent or walkthrough booked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
−1.5 pts
Full discovery (8 Qs)
The customer volunteered most of the information (business type, volume, brand, payment terms, reason for not buying JSW) but the agent did not proactively lead the discovery process.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
did well
Warm welcome opener
Sir, hello, this is Aditya Pandey speaking from JSW One. Sir, actually you had registered on our platform last month.
Summary
The agent spoke with a high-volume manufacturer who uses plates for structural work. The customer immediately stated they have a strong relationship with Tata, including a 1.5 CR credit limit and 90-day terms. The agent correctly handled the credit objection by proposing a small trial order but failed to execute the rest of the pitch structure, such as discovery and platform education. The call ended with the customer agreeing to call back 'next week' for a potential urgent requirement.
Coaching
When a customer raises a major objection like credit early on, handle it as you did, but then you must pivot back to the script to complete discovery and establish value beyond just price.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, hello, this is Aditya Pandey speaking from JSW One. Sir, actually you had registered on our platform last month. The agent provided a warm, standard opening that gave context for the call without being pushy. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Are you speaking from Kailash Infra, sir? Agent only confirmed the company name and failed to ask about procurement city, role, or best contact details. |
| NR3 Full discovery (8 Qs) | 3 | partial | 5 | 1.5 | we have it going with Tata Nextar, which has 90 days credit terms and we have a 1.5 CR limit there. The customer volunteered most of the information (business type, volume, brand, payment terms, reason for not buying JSW) but the agent did not proactively lead the discovery process. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain any of the platform's core value propositions like transparent pricing, test certificates, or stockyard availability. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The customer mentioned a need 'next week', but the agent did not capture the material specifications or schedule a specific callback date, only agreeing to the customer's vague timeline. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended with the customer promising to call back 'next week', which is not a specific, agent-scheduled next step. No quote was sent or walkthrough booked. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | handled | So 28-30 lakh we won't give the first time, right? |
in the first two transactions... After that, we can also do it. |
| incumbent_supplier | handled | we have it going with Tata Nextar, which has 90 days credit terms and we have a 1.5 CR limit there. |
I am saying give an order for five tons. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.459 | 55.5s | 65.4s | 128.1s | 6.7s | 406.5 | 0 | 19 | 22 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello?
हॅलो?
agent
1.1s
Hello?
हॅलो?
customer
1.6s
Yes.
जी।
agent
2.5s
Are you speaking from Kailash Infra, sir?
कैलाश इंफ्रा से बोल रहे थे सर?
customer
4.0s
Yes, tell me.
हां बोलिए ना।
agent
4.4s
Sir, hello, this is Aditya Pandey speaking from JSW One.
सर नमस्ते, मैं आदित्य पांडे बोल रहा था JSW One से।
customer
7.2s
Um, from JSW, okay, tell me.
अं JSW से, ठीक है बोलिए।
agent
8.9s
Sir, actually you had registered on our platform last month. Or you must have spoken to one of our people.
सर एक्चुअली मैं आपने रजिस्टर किया था हमारे प्लेटफार्म पे लास्ट मंथ। या हमारे एक आदमी से बात की होगी।
customer
12.7s
Yes, that sir's call had come, but I had said that I will do some planning from next month. Now this month has started... in the last month.
हां उनका सर का फोन आया था बट मैंने बोला था नेक्स्ट मंथ से कुछ प्लानिंग करूंगा मैं। अभी ये मंथ स्टार्ट हुआ है पिछले पिछले मंथ में।
customer
17.2s
How it is, I also told him that we already have some... a pretty good limit started from Tata's side.
मैंने कैसा है मैंने उनको यह भी बताया था कि ऑलरेडी हमारा ना Tata से ना कुछ अच्छा खासा लिमिट उधर से स्टार्ट है।
customer
21.3s
So already the order also but... of 1.5 crore, we have a limit of 1.5 crore from there. And already the material that was required, I have purchased it. 100 tons or whatever.
तो अभी ऑलरेडी आर्डर भी लेकिन ना डेढ़ करोड़ का, डेढ़ करोड़ का लिमिट उधर से है हमको। और ऑलरेडी ना जो माल लगने वाला है वो मैं परचेस कर चुका हूं। सौ टन वगेरे जो भी।
agent
26.8s
From your side.
आपके पास से।
customer
28.1s
So now when the requirement comes, then sir, it will be according to that.
तो अभी जो रिक्वायरमेंट आएगी तो सर वो उसके हिसाब से फिर।
agent
30.4s
Sir, no issue. If we give even partial and the first transaction, like for us, we can also get it provided on credit for you. Sir, what happens is that
सर कोई इशू नहीं है। अगर हम पार्शियल भी देंगे और फर्स्ट जो ट्रांजैक्शन लाइक हमें हम भी क्रेडिट पे करवा सकते हैं प्रोवाइड आपको। सर क्या होता है कि
customer
35.1s
But he told me that first you will have to do a transaction. They won't allot it right away, that's what he was saying.
बट उन्होंने बोला मुझे कि पहले तो ट्रांजैक्शन आपको करना पड़ेगा। पहले ही नहीं अलॉट करेंगे ऐसा बोल रहे थे।
agent
38.1s
That's it sir, in the first two transactions, whenever you start a business, sir, in the beginning, there are two transactions through which one pays a minimum advance. After that, we can also do it. No issue.
वही सर फर्स्ट टू ट्रांजैक्शन में कभी भी बिजनेस स्टार्ट करते हो तो सर स्टार्टिंग में टू ट्रांजैक्शन तो रहते ही हैं थ्रू कि मिनिमम एडवांस पे करे। उसके बाद हम भी कर सकते हैं। कोई इशू नहीं।
customer
44.4s
Sir, how it is, we have it going with Tata Nextar, which has 90 days credit terms and we have a 1.5 CR limit there. Now in this situation, what is happening is that whether it's you or any of your distributors, we are not able to get set with them because the material we take is 30 tons, 40 tons at a time. So 30 tons means it becomes roughly 28-30 lakh rupees. Correct? So we won't give 28-30 lakh the first time, right? We will keep it in our rotation, sir. If I give it to you and then don't do business with the one I am already working with, that's also wrong, isn't it sir?
सर कैसा है ना हम लोगों का Tata Nextar से चालू है, जिसका 90 days का क्रेडिट टर्म्स है और 1.5 CR का हमारा लिमिट है वहां पे। अभी इस यह चक्कर में क्या हो रहा है कि आप हो या आपके जो भी डिस्ट्रीब्यूटर है ना, उसमें सेट नहीं हो पाते क्योंकि आपको हम लोग जो मटेरियल लेते हैं 30 टन 40 टन एक टाइम लेते हैं। तो 30 टन का मतलब है मोटा-मोटा 28-30 लाख रुपए हो जाता है इसका। करेक्ट है? तो 28-30 लाख हम फर्स्ट टाइम देंगे नहीं ना। हम अपने रोटेशन में रखेंगे ना सर उसको। आपको मैं दूं और फिर मैं दूसरे से जिससे एग्जिस्टिंग काम कर रहा हूं, उससे नहीं करूं तो गलत भी है ना सर वो।
agent
59.8s
No, that's right. That's why I was saying sir that if you give in less quantity also, like if 10 tons, 15 tons, then also we can process it for you, right? If, that's right.
नहीं बराबर है। इसलिए मैं बोल रहा था सर कि अगर आप कम क्वांटिटी में भी देंगे जैसे अगर 10 टन, 15 टन तो भी हम आपको प्रोसेस कर सकते हैं ना। अगर बराबर है।
customer
64.8s
Initial, your initial is advance, right sir?
इनिशियल इनिशियल आपका एडवांस है ना सर?
agent
66.1s
Yes, initial advance. That's why I was saying that if you have a payment issue, we can do it on this also. We will work on the MOQ. Meaning, whatever your minimum order is, we will work on that. Sometimes it might happen that you don't get it from some experience, so you can give that to us.
हां इनिशियल एडवांस। मैं इसलिए बोल रहा था कि आप अगर आपको पेमेंट का इशू है तो हम इसपे भी कर सकते हैं ना। MOQ पे हम वर्क कर लेंगे। मतलब मिनिमम ऑर्डर जो भी आपका है, उसपे हम कर लेंगे वर्क। कभी-कभी होगा कि आपको शायद कोई एक्सपीरियंस से ना मिले तो वो आप हमें दे सकते हैं।
customer
73.2s
Okay, so do one thing, give his number. Now next week a lot will come, which is our urgent, urgent
ठीक है, सो एक काम करिए, इनका नंबर दीजिए। अभी नेक्स्ट वीक लॉट आएगा जो अपना अर्जेंट अर्जेंट
agent
76.4s
Right, because what it is, if you say even 10 tons sir, I will get it done for you, 10 tons. Because you also require TMT material, right?
वही, क्योंकि क्या है ना, 10 टन भी सर बोल देंगे तो मैं करवा दूंगा आपको 10 टन। क्योंकि आपको TMT मटेरियल भी रिक्वायर्ड है ना?
customer
80.0s
Not TMT sir, sheet, our entire requirement is for plates, plate. It's structure work.
TMT नहीं सर, शीट अपना पूरा प्लेट लगती है, प्लेट। स्ट्रक्चर का काम है।
agent
82.8s
That's right. That's what I was saying, plates, TMT, whatever it is, if you give even a little, five tons
बराबर है। मैं वही बता रहा था प्लेट्स, TMT कुछ भी हो अगर आप थोड़ा सा भी देंगे पांच टन
customer
85.8s
So sir, what did you say your name was, sir?
तो सर आपका नाम क्या बताया सर?
agent
87.0s
I said my name was Aditya Pandey.
मैंने बोला मेरा नाम आदित्य पांडे था।
customer
88.2s
Aditya ji, what I'm saying is, like our limit is sanctioned, that, if we provide that document to you, can't you get a limit sanctioned in JSW on that basis?
आदित्य जी, मैं क्या बोलूं, जैसे हमारा लिमिट सैंक्शन है, वो वो अगर डॉक्यूमेंट आपको प्रोवाइड करे तो आप उस बेस पे लिमिट नहीं सैंक्शन करा सकते JSW में?
agent
93.1s
Sir, we can, but those two transactions, that's why I was saying, two transactions. Now how is it with two transactions, sir? If you give me a small quantity, even a little quantity, five tons, which if that is also of five lakhs
सर कर सकते हैं लेकिन वो दो ट्रांजैक्शन, इसलिए बोल रहा था ना दो ट्रांजैक्शन। अब दो ट्रांजैक्शन का कैसा है सर? अगर आप मुझे छोटा सा क्वांटिटी देंगे, थोड़ा सा भी क्वांटिटी, पांच टन, जो अगर वो भी पांच लाख का होगा
customer
99.8s
I, I some, next week I will, I will save your number. This is not the number, right? This is the company's number.
मैं मैं कोई नेक्स्ट वीक में मैं आपको, मैं आपका नंबर ही सेव कर लेता हूं। ये नंबर नहीं है ना? ये कंपनी का नंबर है।
agent
104.2s
Hello?
हॅलो?
customer
105.0s
So WhatsApp me your number on this, on this very number.
तो मुझे आपका नंबर WhatsApp कर दीजिए ना इसपे, यही नंबर पे।
agent
107.0s
Yes, I will do it sir, no issue. Because what it is, I am not saying that you give me an order for the full 30 tons. I am saying give an order for five tons.
हां, मैं कर दूंगा सर, कोई इशू नहीं है। क्योंकि क्या है ना, मैं ये नहीं बोल रहा कि आप मुझे पूरे 30 टन का ही ऑर्डर दीजिए। मैं बोल रहा पांच टन का ऑर्डर दीजिए।
customer
111.2s
Sir, understand, see how it is, a relation will be built up, if I have another source as well, then the material will be available to me in two ways.
सर समझो ना, देखो कैसा है ना, रिलेशन बिल्ड अप हो जाएगा, अगर मेरे पास दूसरा सोर्स भी रहेगा तो मुझे दो तरीके से माल अवेलेबल हो जाएंगे।
agent
115.4s
That's right. And sir, we will give you the material in primary itself.
बराबर है। और सर आपको प्राइमरी में ही देंगे हम आपको माल।
customer
117.5s
Yes, then it's okay sir, it will work. Message me on the number, I will save it, I will call you next week, sir.
हां तो ठीक है सर, चलेगा। मेरे को मैसेज कर दीजिए ना नंबर पे, मैं सेव कर लेता हूं, नेक्स्ट वीक मैं आपको कॉल करता हूं सर।
agent
121.0s
Absolutely sir, absolutely. That's what I was saying, whatever support you need, I will get it for you from your side, no worries.
बिलकुल सर, बिलकुल। मैं वही बोल रहा था, मैं आपको जो सपोर्ट चाहिए रहेगा वो मैं दिलवा दूंगा आपकी तरफ, कोई नहीं।
customer
124.3s
Done, done sir.
डन डन सर।
agent
125.3s
Okay?
ठीक है?
customer
125.7s
Okay.
ओके।
agent
126.2s
Thank you sir.
थैंक यू सर।
customer
126.8s
Yeah, thank you. Thank you so much.
या, थैंक यू। थैंक यू सो मच।