Call 21112178843702481 2026-09-03 · Sajal Bhaskar · 0:53
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | new_registration (campaign_name:medium) |
Audio: clear: There is some background music or noise on the customer's side towards the end of the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.11
confidence high · +2/−1
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were attempted; the agent skipped directly to asking for a current requirement.
training gap
Nobody in the data does this step well, so this is a training gap for the floor rather than a personal one.
−2.0 pts
First opportunity identified
The agent asked for a requirement but failed to secure a specific callback date when the customer had none.
How Anupreeti Mahadik did it on a
8.5/10 call —
Tell me the width and this, I will send the rate accordingly. As it is.
−2.0 pts
Closure - one of three outcomes
The call ended passively with "Do let me know," which is not one of the required concrete next steps.
How Anupreeti Mahadik did it on a
8.5/10 call —
I will send it to you on WhatsApp. And also give me this, give me the estimate itself then, immediately.
habit You did 79% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
Summary
The agent contacted Shri Balaji Metal to check for a steel requirement. The customer stated they had no current need and would reach out if one arose. The agent did not perform any discovery or platform education and ended the call without securing a specific follow-up date.
Coaching
You skipped the verification and discovery steps entirely. For new registrations, you must first understand the customer's business profile before asking for an immediate requirement.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The opener was immediately transactional, asking for a requirement instead of providing a warm welcome. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
Only the company name was verified; no other profile questions about city, procurement role, or contact details were asked. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were attempted; the agent skipped directly to asking for a current requirement. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The platform's value propositions were not mentioned at all. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The agent asked for a requirement but failed to secure a specific callback date when the customer had none. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended passively with "Do let me know," which is not one of the required concrete next steps. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.791 heavy | 15.9s | 4.2s | 32.9s | 5.5s | 294.3 | 0 | 6 | 6 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.2s
Hello.
हॅलो.
agent
2.2s
Hello, am I speaking with Shri Balaji Metal?
हॅलो श्री बालाजी मेटल से बात कर रहे हैं?
customer
4.1s
Yes.
हाओ।
agent
5.0s
I was calling from JSW One, hello.
JSW One से बात कर रहा था, नमस्कार।
customer
7.1s
Yes, tell me.
हां बोलो ना।
agent
8.3s
Sir, this is Sajal speaking. We had spoken before, so maybe you have a requirement for steel now, I called to ask that.
सर जी, सजल बोल रहा था। तो आपने पहले बात हुआ था तो शायद अभी requirement है अभी steel का, ये पूछने के लिए call किया।
customer
14.3s
No, no, no.
नहीं, ना, ना।
agent
15.8s
By when, sir, could there be something? Can you tell if there might be any requirement in a week or two?
कब तक सर कुछ हो सकता है? कुछ बता सकते हैं एक दो हफ्ते में कोई requirement हो?
customer
20.0s
If there is, I will let you know.
रहेगी तो बताएंगे।
agent
21.6s
Okay, okay. You have the number, sir. Do let me know.
ठीक है, ठीक है। नंबर तो है ही सर। बताइएगा।
customer
23.8s
Okay, okay.
ठीक है, ओके।
agent
24.8s
Is there a DJ on at your end?
डीजे ऑन है आपके?