Call 21112178843665981 2026-09-03 · Sajal Bhaskar · 2:36
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 48 turns, clean transcript (0% inaudible) | Hindi | 48 | new_registration (campaign_name:medium) |
Audio: clear: Some background noise (chatter) is audible on the customer's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.29
confidence high · +20/−4
from 18 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Agent only identified business type (trader) and that they are not a current customer. No other discovery questions were attempted as the call was sidetracked by a dealership query.
training gap
Nobody in the data does this step well, so this is a training gap for the floor rather than a personal one.
−2.0 pts
First opportunity identified
Agent asked about a current requirement, but after the customer said no, the agent failed to schedule a specific callback date, instead leaving it open-ended.
How Anupreeti Mahadik did it on a
8.5/10 call —
Tell me the width and this, I will send the rate accordingly. As it is.
−2.0 pts
Closure - one of three outcomes
The call ended without a committed next step; no quote, no specific callback, and no walkthrough was scheduled.
How Anupreeti Mahadik did it on a
8.5/10 call —
I will send it to you on WhatsApp. And also give me this, give me the estimate itself then, immediately.
did well
Warm welcome opener
JSW One से बात कर रहा था सर, नमस्कार। (I was calling from JSW One, sir, greetings.)
Verify basic profile (4 Qs)
Is this Avishkar ji speaking? (अविष्कार जी बात कर रहे हैं?)
Summary
The agent contacted a newly registered lead who initially stated he had no requirement. The customer then pivoted to inquiring about a JSW dealership to open a retail shop in Mumbai/Vasai. The agent explained that transactions must precede a dealership discussion. The call ended with the agent sending his contact card but without any firm next steps or captured requirement.
Coaching
When a customer's query (like for a dealership) takes you off-script, answer it, but then guide the conversation back to the pitch structure to complete discovery and qualify the opportunity.
Missed:
NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | JSW One से बात कर रहा था सर, नमस्कार। (I was calling from JSW One, sir, greetings.) Agent gave a standard, polite opening identifying the company. |
| NR2 Verify basic profile (4 Qs) | 1 | full | 4 | 1.0 | Is this Avishkar ji speaking? (अविष्कार जी बात कर रहे हैं?) Agent confirmed the customer's name, and the other 3 points (city, role, contact number) were established during the conversation. |
| NR3 Full discovery (8 Qs) | 3 | fail | 2 | 0.0 |
Agent only identified business type (trader) and that they are not a current customer. No other discovery questions were attempted as the call was sidetracked by a dealership query. |
| NR4 Platform education | 1 | fail | – | 0.0 |
Agent did not explain the platform's benefits (pricing, TC, availability) at all. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | No, right now sir, the project is on hold. I will talk after some time. Agent asked about a current requirement, but after the customer said no, the agent failed to schedule a specific callback date, instead leaving it open-ended. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a committed next step; no quote, no specific callback, and no walkthrough was scheduled. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.586 | 46.2s | 32.6s | 77.2s | 5.1s | 318.2 | 0 | 24 | 23 | 11 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
0.0s
Hi, if you record your name and reason for calling, I'll see if this person
customer
4.9s
Hello?
हॅलो?
agent
6.2s
Hello?
हॅलो?
customer
7.0s
Yes.
हां।
agent
7.7s
Is this Avishkar ji speaking?
अविष्कार जी बात कर रहे हैं?
customer
9.3s
Yes, I am speaking, tell me.
हां बोल रहा हूं, बोलो ना।
agent
10.2s
I was calling from JSW One, sir, greetings.
JSW One से बात कर रहा था सर, नमस्कार।
customer
12.0s
Greetings. Where are you calling from?
नमस्कार। कहां से बोल रहे हैं?
agent
13.6s
JSW One, Jindal Steel.
customer
15.2s
Yes, tell me, tell me.
हां बोलिए, बोलिए।
agent
16.6s
Sir, are you looking for anything in steel right now?
सर जी अभी कुछ देख रहे हो क्या steel में आप?
customer
18.9s
No, right now sir, the project is on hold. I will talk after some time.
नहीं, अभी तो सर project जरा hold पे है। थोड़ा टाइम के बाद मैं बात करता हूं।
agent
22.2s
Okay, okay. Alright, if you have a requirement, talk to me. I'll send and keep my card.
अच्छा अच्छा। ठीक है, रहेगा तो मेरेको बात करना। मैं card भेज के रखता हूं।
customer
25.0s
Oh sir, are you guys giving this also, sir?
अरे सर, इसके भी आप लोग दे रहे हैं क्या सर?
agent
27.0s
Dealership can be given, but not right at the beginning, right?
Dealership मिल सकती है but अभी शुरुआत में तो नहीं मिल सकती ना।
customer
29.8s
Hmm.
हम्म।
agent
31.0s
It can be given later.
बाद में मिल सकती है।
customer
32.4s
It can't be given now?
अभी नहीं मिल सकती है?
agent
34.2s
You haven't done any transaction or anything yet, sir. You haven't associated with us, so how can we give you a dealership?
अभी आपने कोई transaction वगेरा किया नहीं है सर, आप हमसे जुड़े नहीं हो तो dealership कैसे दे देंगे?
customer
37.8s
No, I haven't associated with you. Like, I want to open a shop in Mumbai or Vasai.
नहीं, आपसे तो नहीं जुड़े हैं। जैसे दुकान हमको खोलना है मुंबई या वसई के अंदर।
agent
41.8s
Hmm hmm.
हम्म हम्म।
customer
42.7s
So I needed it for that. So for that, there won't be any need.
तो उसके लिए चाहिए था। तो उसके लिए तो कोई जरूरत नहीं पड़ेगी।
agent
45.8s
Meaning you have a plan to stock, right? You will stock steel in your shop?
मतलब आपका stock करने का प्लान है ना? Steel आप stock करके रखोगे दुकान में?
customer
49.2s
I will stock and do retail work.
Stock करेंगे और retail काम करेंगे।
agent
51.2s
Yes, so sir, you will have to associate with us for that first, right?
हां तो सर जुड़ना पड़ेगा ना उसके लिए तो पहले।
customer
53.1s
So how will I associate? What is it?
तो कैसे जुड़ेंगे? क्या है?
agent
54.4s
Take material, sir. You do two transactions, then I will talk about the dealership.
Material लो सर, आप दो transaction करो, फिर मैं बात करता हूं dealership के लिए।
agent
58.2s
See sir, you will have to take material from somewhere anyway, right?
Material तो देखो सर आपको कहीं से भी लेना ही पड़ेगा ना?
customer
60.4s
Hmm.
हम्म।
agent
61.0s
And you will take it at the price that is running in the market. So take it from me itself, I am already talking about the dealership.
और जो market में price चल रहा है उसी पे लोगे। तो मुझसे ही ले लो, फिर dealership का तो मैं बोल ही रहा हूं।
customer
64.4s
Hmm hmm.
हम्म हम्म।
agent
65.9s
Alright?
ठीक है?
customer
66.8s
Okay. What is your name, sir?
Okay. क्या नाम है सर आपका?
agent
68.4s
My name is Sajal, Sajal Bhaskar.
सजल नाम है मेरा, सजल भास्कर।
customer
70.4s
Sajal Bhaskar. Where are you calling from, sir?
सजल भास्कर। कहां से बोल रहे हैं सर?
agent
72.0s
I was speaking from the Mumbai head office.
मुंबई head office से बात कर रहा था।
customer
73.8s
Okay okay, you are calling from Mumbai itself. I thought from outside.
अच्छा अच्छा, मुंबई से ही बोल रहे हैं। मैं सोचा बाहर से।
agent
76.5s
No, I am speaking from Mumbai only, sir.
नहीं, मुंबई से ही बात कर रहा हूं सर।
customer
78.2s
Where sir? Where is your office?
किधर सर? ऑफिस किधर है अपना?
agent
79.8s
Uh, if you come to Mumbai, I... have you seen Mumbai University?
ए, आप मुंबई में आओगे तो, मैं मुंबई यूनिवर्सिटी देखी है आपने?
customer
83.2s
Yes yes, in Santacruz Kalina.
हां हां, सांताक्रुज कलीना में।
agent
84.5s
Yes yes, right there, the office is nearby. In that same lane.
हां हां, वहीं पे ही, वहीं पास में ऑफिस है। उसी lane में ही।
customer
87.2s
Aah haa. Sajal ji, right? Okay sir, I'll save the number. I'll see how and what.
आ हा। सजल जी ना? ठीक है सर, मैं नंबर सेव कर लेता हूं। मैं देखता हूं कैसे क्या।
agent
90.2s
Not this one, not this one. Don't do this one. I am sending the card now, save that number.
ये नहीं, ये वाला नहीं। ये वाला मत करो। मैं अभी भेज रहा हूं card, उस नंबर को सेव करना आप।
customer
94.0s
Yes, so WhatsApp me on this number, sir.
हां तो WhatsApp कीजिए ना सर ये नंबर पे।
agent
95.4s
I am WhatsApping, I am doing it. I have done it.
WhatsApp कर रहा हूं, कर रहा हूं। कर दिया मैंने।
customer
97.4s
Okay sir, thank you.
agent
98.2s
Okay.