Call 21112178843521951 2026-09-03 · Jeevan Jeejo · 3:33
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Interested | full conversation 35 turns, clean transcript (3% inaudible) | English | 35 | supply_led (campaign_name:medium) |
Audio: clear: The customer has a background conversation with another person in Tamil, causing some overlapping speech.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.76
confidence high · +22/−1
from 17 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
This is a generic requirement check, not a supply-led hook with a price or availability signal.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Qualify
Agent confirmed an immediate requirement and captured thickness, but failed to ask for grade, width, quantity, or delivery location, making a quote impossible.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
−1.0 pts
Discovery (6 Qs)
Agent asked what they do (Q1), who their customers are (proxy for Q2), and what brands they prefer (Q4), but missed monthly tonnage, JSW share, and payment terms.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Opener & permission
Lalit, this is Jeevan calling from JSW One platform. Uh, good time to talk, sir?
Summary
The agent contacted a customer who had registered online. The customer identified as a trader for the automotive sector with an immediate requirement for 2.5mm and 3mm CR coils. The agent failed to fully qualify the requirement (missing quantity, width, grade) and did not set a firm, time-bound next step for providing a quote.
Coaching
After identifying a requirement, you must complete the qualification by asking for all necessary details (quantity, width, grade, location) and then commit to a specific timeline for sending the quote.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Lalit, this is Jeevan calling from JSW One platform. Uh, good time to talk, sir? Agent successfully greeted, identified self and company, used the customer's name, and asked for permission. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Just wanted to check if you have any inquiry or if you have any requirement for uh HR, CR sheets? This is a generic requirement check, not a supply-led hook with a price or availability signal. |
| SL3 Discovery (6 Qs) | 2 | partial | 3 | 1.0 | may I know, sir, like what do you do? Like what is your end product? What do you manufacture? Agent asked what they do (Q1), who their customers are (proxy for Q2), and what brands they prefer (Q4), but missed monthly tonnage, JSW share, and payment terms. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
Agent did not pitch any USPs; moved directly from discovery to a vague closing. |
| SL5 Qualify | 2 | fail | – | 0.0 | what are the thickness that you are uh that you are looking for? Agent confirmed an immediate requirement and captured thickness, but failed to ask for grade, width, quantity, or delivery location, making a quote impossible. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I'll try to process and get the pricing for this. This is a vague promise, not a committed next step with an agreed turnaround time for the quote. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.643 | 64.4s | 35.7s | 112.9s | 9.6s | 296.3 | 0 | 16 | 18 | 17 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.2s
Hello?
agent
2.0s
Hello?
agent
2.9s
Uh, am I talking to Mr. Lalit?
customer
5.9s
Yes, sir.
agent
7.1s
Lalit, this is Jeevan calling from JSW One platform. Uh, good time to talk, sir?
customer
11.7s
Yes sir, tell me sir.
agent
12.9s
Yeah, thank you. Uh, so Lalit, I'm calling on behalf of a uh, you know, a registration that you have put in our platform. Just wanted to check if you have any inquiry or if you have any requirement for uh HR, CR sheets?
customer
22.1s
Actually, CR sheet, can I get it in the coil form?
agent
24.9s
Yes, yes. Coil can be also given. Sheet can be also given.
customer
27.8s
So I have a requirement in 2.5 and 3 mm CR coils.
agent
30.7s
CR coils, right? 2.5 and 3 3 mm.
agent
34.6s
Okay, all right. So in that case, let me just do uh one thing. Can you just confirm if 7010853837 is your WhatsApp number?
customer
40.6s
Yeah, this is my WhatsApp number.
agent
42.4s
Sure, I'll share you my details uh through that. And also may I know, sir, like what do you do? Like what is your end product? What do you manufacture?
customer
50.8s
Hello?
customer
51.4s
One one second, sir. Hello?
agent
53.2s
Yeah, yeah. So may I know like what do you manufacture?
customer
54.9s
One one one second, sir. One second, sir. What is it, ma'am? Sure, sure. Surilingam ma'am? What item, ma'am?
One one one second, sir. One second, sir. என்ன மேம்? Sure, sure. Surilingam ma'am? என்ன ஐட்டம் மேம்?
unknown
59.2s
[inaudible]
customer
101.0s
Uh one second ma'am, rate uh 60 71 ma'am. 71. I will send it now, ma'am.
Uh one second ma'am, rate uh 60 71 ma'am. 71. நான் இப்போ அனுப்புறேன் மேம்.
customer
111.4s
Sir, basically we are into supply of raw material to our end customers, sir.
agent
114.4s
Got it. You are supply of raw material to your end customers, right?
customer
116.9s
Yes, sir. Like my customers are basically all the automobile customers and all. So for that I normally procure uh CR coil, HRPO coils and all, sir.
agent
122.4s
CR coils, HRPO coils, got it. And is there any specific make that you prefer? Like AMNS, JSW, Tata Steel?
customer
127.4s
No, JSW is uh JSW JSW is fine, sir.
agent
130.1s
JSW is fine. Got it, got it. So in that case, you said you are looking for 0.35 uh what's the mm that you're looking for thickness?
customer
134.8s
What, sir?
agent
135.6s
Uh what are the thickness that you are uh that you are looking for?
customer
138.0s
For uh 2.5 and 3 mm CR.
agent
139.8s
2 2.5 and 3 mm CR. Got it. All right. So I'll just text you in WhatsApp and in case if I have any other inquiry, I'll just give you a call back. Meanwhile, I'll try to process and get the pricing for this. And how soon you are looking for procurement? Like is it like immediate requirement or?
customer
149.6s
Yeah, immediate requirement.
agent
150.9s
Immediate requirement. Got it, got it. Not a problem. I'll just, you know, uh process this and then I'll get you the pricing.
customer
155.8s
Okay, thank you.
agent
156.8s
All right. Thank you. Thank you, Lalit.
customer
158.4s
Thank you.