Call 21112178843452941 2026-09-03 · Rohit Mishra · 1:10
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Wrap up time exceeded :0 | full conversation 18 turns, clean transcript (0% inaudible) | English | 18 | new_registration (campaign_name:medium) |
Audio: noisy: Significant background noise from a call center on the agent's side, which occasionally makes their speech slightly muffled.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.50
confidence high · +10/−0
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were asked; the agent only asked for immediate requirements.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The customer had no current requirement, and the agent failed to schedule a specific callback date.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with a vague 'get back to you' from the customer and no firm next step was set by the agent.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Summary
The agent contacted a new registration, Hitesh from Mohanlal and Co. The customer immediately stated he was travelling and could not discuss requirements. The agent accepted this and ended the call without discovering any information or scheduling a specific follow-up.
Coaching
When a customer says they are busy, acknowledge it and then immediately propose a specific time to call them back; don't let the call end without a firm next step.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The agent jumped directly to asking for requirements, which is pushy and not a warm opener. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
The agent only verified the customer's name and company, hitting 1 of 4 required questions. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were asked; the agent only asked for immediate requirements. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The platform was mentioned by name only, with no explanation of its benefits. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The customer had no current requirement, and the agent failed to schedule a specific callback date. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended with a vague 'get back to you' from the customer and no firm next step was set by the agent. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.519 | 12.4s | 11.5s | 46.1s | 1.9s | 208.1 | 0 | 9 | 9 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello.
agent
1.7s
Hello.
customer
2.4s
Hello.
agent
3.2s
Yes, am I speaking with Mohanlal and Co? Hitesh?
हाँ, मोहनलाल एंड को से बात कर रहे हैं क्या? हितेश?
customer
5.4s
Yes.
agent
6.2s
Hi Hitesh, Rohit here from JSW One platform.
customer
8.3s
From?
agent
8.9s
From JSW One platform.
customer
10.8s
Uh, what's your good name?
agent
12.0s
Sir, any any requirements you have? In MS?
customer
14.5s
Uh, I'll have to check. I'm right now travelling.
agent
18.2s
Okay, no problem. No problem. Yeah.
customer
20.0s
Yeah, yeah. What's your name?
agent
21.3s
Rohit Mishra.
customer
22.5s
Huh?
agent
23.0s
Rohit Mishra.
customer
24.2s
Okay, Mr. Rohit Mishra. I will see and get back. Thank you.
agent
28.0s
Okay. Okay. Yeah.